FAQ
Account management and security
- How do I download my account statements?Published on Nov 6, 2024Updated on Sep 8, 202548
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Oct 10, 2025384
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Oct 2, 2025365
- How do I change my login password?Published on Aug 22, 2023Updated on Oct 31, 202518,700
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Oct 15, 2025335
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Nov 4, 202529,866
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Nov 5, 20255,690
- Passkey FAQPublished on Mar 19, 2025Updated on Oct 29, 202593
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025294
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202522,548
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Sep 8, 20251,559
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Sep 8, 2025446
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202526
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202549
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 3, 2025859
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