Why is my deposit locked?

Below are some possible reasons that may lead to your asset being locked:

1. Deposit locked due to Travel Rule additional verification

If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which you may require supplementary information for it to be unlocked.

You should obtain the legal name of the sender and ask whether they are sending from an exchange or private wallet address. Additional information such as, but not limited to, country of residence may also be required.

Depending on your local law and regulations, your transaction may remain locked until you provide the information required of the person who sent you the fund. For more details, you can find it in the Travel Rule FAQ.

Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?

2. Deposit and other features frozen due to incomplete assessments

In some regions, you may be required to complete additional questionnaires or assessments before you can access all OKX features, including deposits. Please check for any required assessment prompts in the banner of your OKX app and complete them as instructed.

If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.