Notice of Expanding the Scope of our VIP Customer Service

Dear OKX Users,

To better serve our users, effective April 8, 2026, users whose current assets balance or 30-day average asset balance is ≥ 30,000 USD equivalent will now have access to our priority customer service channel, enjoying the same service response priority as our VIP users.

Exclusive customer service channel dedicated relationship manager services.

Additionally, users who are upgraded to VIP status will be immediately assigned a service group for personalised account support.

VIP Dedicated Relationship Manager Services

Thank you for your support of OKX.

OKX Team

April 8, 2026

This announcement is provided for informational purposes only. It is not intended to provide any investment, tax, or legal advice, nor should it be considered an offer to purchase, sell, hold or offer any services relating to digital assets. Digital assets, including stablecoins and NFTs, involve a high degree of risk and can fluctuate greatly. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition and risk tolerance. OKX does not provide investment or asset recommendations. You are solely responsible for your investment decisions, and OKX is not responsible for any potential losses. Past performance is not indicative of future results. Please consult your legal/tax/investment professional for questions about your specific circumstances.