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Expiry futures (App/Web)
OKX Expiry futures are contract products settled in digital assets. Users can choose Long (Buy) or Short (Sell) to profit from the rise or fall in digital asset prices. Expiry futures have fixed settlement periods. The expiration date of an expiry futures can be referenced in the contract name, such as BTCUSD-26SEP25, which means the contract expires on September 26, 2025.App1. Fund transfer OKX...Published on Mar 20, 2023Updated on Feb 9, 202610Options (App/Web version)
Simple Options is only available on the app and is not currently supported on the web. The options trading process consists of three steps: Asset transfer, Account information setup, Call/put options operations.App1. Asset transfer Before trading options , you need to transfer funds and move the cryptocurrency you want to use for options into your trading account. You can transfer funds on pages such as Assets and Trade. We'll use the Assets page as an example.Published on Mar 20, 2023Updated on Apr 2, 202639OKX DEX User Guide (Web)
Alternatively, click Swap at the top of the web page to perform a token swap or initiate a Bridge transaction.How do I use Swap & Bridge? Currently, OKX DEX supports trading crypto on 26 chains and cross-chain swaps on 17 chains.Swap In From, select the amount of tokens you wish to swap from; In To, select the amount the tokens you wish to swap into.Published on Aug 25, 2023Updated on Feb 12, 20261,014How do I make a withdrawal? (web)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed,...Published on Aug 22, 2023Updated on Mar 27, 20261,570How do I create passkeys? (web)
What are passkeys? We now support Fast Identity Online (FIDO) passkeys as a two-factor authentication method. Passkeys allow you to enjoy password-free login without authentication codes. It's the most secure option to protect your account, and you can use your biometrics or a USB security key to log in. Once the passkey feature is activated, at least one passkey must always remain linked to the...Published on Aug 16, 2023Updated on Jan 29, 20264,259How do I enable allowlist? (web)
Allowlist enhances the security of your withdrawal. With this feature enabled, you can only withdraw to addresses saved in your address book. To add a new address, simply add it to your address book prior to withdrawing. If your account is compromised, the extra layer of protection will prevent you from withdrawing funds to any unauthorized addresses.Getting started 1. Login to your account at...Published on Aug 14, 2023Updated on Feb 12, 2026416How do I make a deposit? (web)
What is a deposit? A deposit refers to transferring crypto from another exchange or platform to your OKX account. It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a...Published on Aug 13, 2023Updated on Apr 2, 20267,563How can I troubleshoot web or app issues?
If you experience issues while using the OKX website or app, please try the following troubleshooting steps first:Use an incognito browser Try accessing OKX using Incognito mode in your browser.Clear cache or DataFor Android Go to Settings > Apps > OKX app > Storage. Select Clear Cache first. If issues persist, select Clear Data (this logs you out but fixes many deep bugs).For iOS There’s no...Published on Feb 11, 2026Updated on Mar 4, 20266How do I close my account? (web)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period. You won't be able to reuse the same phone number, email, or identity information to create a new account during this time.Getting started Log in to your account at okx.com and go to...Published on Aug 22, 2023Updated on Feb 11, 2026456How do I freeze my account? (web)
Self-service tool For quick access, click the button below: Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can unfreeze it at anytime by logging into your OKX app and completing a security check.Getting started Log in to your account at okx.com and go to the...Published on Aug 22, 2023Updated on Mar 24, 2026398How do I manage my wallet? (web)
Using a seed phrase to create an on-chain identity, users can secure and conveniently manage their assets on various networks, such as Bitcoin and Ethereum etc, across multiple platforms (iOS, Android, and web extension), and also supports multi-seed phrase import and derivation of addresses. Currently, OKX Web3 Wallet supports 80+ networks, including Bitcoin, Ethereum, Solana, BSC, Polygon, Avalanche, Tron, Arbitrum etc.Published on Aug 22, 2023Updated on Mar 28, 2026889How do I turn on the notification for P2P trading? (Web)
You can enhance your P2P trading experience by setting the notification to be accompanied with sound when you're on the web version. To turn on the web notification, refer as below: Log in to your OKX account using any web version Note: Recommend using Google Chrome for better functionality.Published on Mar 13, 2024Updated on Mar 24, 202654How do I check the number of block confirmations? (web)
What are block confirmations and the number of block confirmations? Block confirmation is an act in that miners add your transaction into blocks (i.e., data blocks) on the blockchain when you deposit or withdraw. It is important as it makes sure the transaction is difficult to alter. When you've made a deposit, your deposit will be processed and verified by the miners. Once your deposit is...Published on Aug 22, 2023Updated on Feb 12, 2026139How to contact a third-party payment channel?
You may reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contactsPublished on Aug 2, 2023Updated on Feb 11, 2026135How do I manage my assets in my OKX wallet? (web)
Connect your OKX wallet to the web to view the summary of your tokenInstall OKX Wallet Web Extension You can download the extension from Google Chrome Webstore. Select Connect wallet to start.Deposit your OKX walletMethod 1: Copy the wallet address 1.Published on Aug 22, 2023Updated on Mar 3, 2026420