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What should I do if I’ve paid but the seller didn't release the crypto?
On the app: Go to P2P trading > Orders > Select the order in question > Need Help Fill in the dispute details as required on the page > Submit Dispute Note: if you send a payment red packet through a third-party platform (e.g., WeChat) and the seller can't receive it due to risk control restrictions, The red packet will automatically return to your account after 24 hours.Published on Mar 20, 2023Updated on Feb 3, 20261,763How do I conduct spot trading?
View order book: The order book displays current buy and sell orders: Red area: sell orders Green area: buy orders View order history: You can view open orders, order history, positions, and assets in the orders section.Select All to view your open orders (orders that haven't been filled yet) and order history ( includes completed and canceled orders).Published on Mar 20, 2023Updated on Mar 31, 2026208How do I activate my Pay?
Pay also offers social features, including direct transfers within chats and the ability to create group red envelopes. While transferring digital assets to external wallet addresses is supported, please note that corresponding gas fees will apply.What are the requirements to activate and use Pay? A successfully registered personal account on our platform. Completed identity verification on the platform. Successful creation of a passkey (Android devices must support Google services).Published on May 2, 2025Updated on Mar 31, 20264,936New User Bonus program - Terms and Conditions
For crypto deposit related tasks, buying or depositing cryptos via internal transfers, red packets, rewards, and purchases via P2P sharing order will not be counted. Sub-accounts will not be eligible to participate in this program, or receive any rewards. Please note that the value of the rewards may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation.Published on Sep 29, 2023Updated on Mar 3, 202614,927Trade and Earn FAQ
As long as the funds are not used for withdrawals, P2P sell orders, or sending red packets, all other trading operations are permitted.Q: Can I withdraw funds after receiving my reward? Yes, you may proceed with normal withdrawals or trading operations.Q: Can I withdraw funds after completing the task? Yes, you may proceed with normal withdrawals or P2P sell orders without affecting your task status.Q: How can I check the remaining reward quota for the task?Published on Mar 30, 2026Updated on Apr 2, 20263Referral Program FAQ
Depositing cryptos via internal transfers, red packets, rewards, and purchases via P2P sharing order will not be counted. Trading tasks may include on-time trade or cumulative trading volume as specified on the referral page within 14 days of sign-up. Inviters’ rewards are determined by the completion of invitee tasks, and in some cases, may increase with additional tasks completed.Published on Jan 8, 2025Updated on Mar 19, 202623,439Guide to setting up commonly used transaction features
By default, green indicates price increases and red indicates price decreases Futures position buttons You can choose 2-4 action buttons that appear on the position page, including: Add position TP/SL Close Close all Reverse button Reverse position opening allows you to close an existing position and open an opposite position with the same quantity in a single action.Published on Jul 30, 2025Updated on Mar 4, 202622How do I manage my wallet? (app)
To remove a wallet, go to the wallet home page, select the wallet account name > Manage Wallet, then tap the red Remove button and select Delete. How do I use a watch-only wallet? The watch-only wallet is a type of wallet that can be viewed with your wallet address or domain name to monitor your assets, currency, NFT, DeFi, authorization records and transaction details, etc. It can also be used as a blockchain browser for a specific address.Published on Aug 22, 2023Updated on Mar 28, 20261,984What's Reward Rally?
Depositing cryptos via internal transfers, red packets, rewards, and purchases via P2P sharing order will not be counted. Trading tasks may include on-time trade or cumulative trading volume as specified on the referral page within rally/game/round period. Inviters’ rewards are determined by the completion of invitee tasks, and in some cases, may increase with additional tasks completed.Published on Nov 6, 2025Updated on Mar 4, 2026212What is the New User Full Rebate Program?
Internal transfers, red packets, P2P sharing orders, or any transfers that do not constitute a market trade.5. What is the reward mechanism for the New User Full Rebate Program? Gift Package Amount Your gift package amount equals 100% of your First Qualifying Trade, calculated in USDT equivalent at the time of the trade. The maximum reward per user is 200 USDT (subject to adjustment by region/channel configuration).Published on Mar 16, 2026Updated on Mar 31, 2026Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
For example, in Figure 1, the user with an id of id_k will calculate hashk = hash("20" + "15" + "5" + "id_k" + "99821"), and the other data in the red square frame will be the Merkle path verification. An open source tool is provided for users to do this verification. Since the leaves of the Merkle tree are hashes, none of your private information will be leaked to others.How do I verify? 1.Published on May 10, 2023Updated on Sep 8, 2025179DEX Referral FAQ
The following behaviors are strictly prohibited and will result in permanent blacklisting: Offline cashback Providing additional rebates to friends through offline transfers, red envelopes, and more. Offering discounts beyond system settings. Self-referral Binding your own wallets to your referral code. Simulating multiple users through technical means. Other cheating behaviors Any attempt to undermine the commission mechanism.What are the consequences of violations?Published on Dec 31, 2025Updated on Feb 11, 20262
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