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Facebook: fraudulent groups may create fake pages or accounts to conduct fraudulent promotions or connect with potential victims.Common fraudulent approaches used by scammers: Here are some of the common scammer approaches:1. Investment Scam Often, scammers will send private messages to a user via messaging applications, stating that they can earn money by performing investments.Published on Sep 28, 2023Updated on Feb 6, 20262,631How to add personalized messages for custom price alerts?
This could include reminders about your trading strategy, actions to take, or any other notes relevant to the alert. Once you’ve configured the alert and added your message, select Add alert to confirm Your personalized Custom Price Alerts will now notify you when the set price threshold is reached, along with the added message to guide your decisions. This streamlined feature keeps you informed, organized, and ready to capitalize on market movements effortlessly.Published on Feb 6, 2025Updated on Sep 10, 20253How do I check if an email is officially from OKX via EML file?
This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on Mar 4, 202615How do I stay safe from phishing SMS using the name OKX?
The primary aim of these scams is to trick you into handing over sensitive information—like your account login details, passkey, or verification codes—to lure you into clicking on malicious links that redirect you to our fake websites built to steal your data.In some instances, the message might provide a fake “customer support” number.Published on May 9, 2025Updated on Mar 4, 2026321How do I secure my exchange account?
Phishing attacks occur when an attacker pretends to be a trusted source, often using fake URLs, emails, or SMS messages to get you to share sensitive info. They aim to cause panic, using urgent messages like "suspected money laundering" or "account restriction." Example: Note: these are real SMS messages our users receive. Phishing attempts may also arrive via email or from other sources.Published on Jun 12, 2024Updated on Mar 23, 20261,315How do I identify OKX official accounts?
Refer to the next section to learn more about how to get the group/website link or username from different channels to verify their validity.How do I identify a fake admin? Here are some of the common fake admin identifiers: Username is unable to be verified channel verification. The user initiates a Direct Message (DM) with you. Username contains at least a numeric character. The user shared a fake admin profile that doesn't match the one in the official channel group.Published on Aug 11, 2023Updated on Jan 26, 20265,364How do I avoid scams from off-site communication in P2P transactions?
Keep all evidence safe—this includes chats, payment receipts, fake emails, and the order ID. Reach out to us only through in-app support or p2p@okx.com (never trust other email addresses). Don't delete any chat messages—they're essential for us to review and investigate your case.What's the anti-phishing code and why it's important? The anti-phishing code is a unique identifier included in all official OKX emails.Published on Sep 11, 2025Updated on Sep 26, 202513How can you protect yourself from a phishing attack?
Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.Published on Aug 17, 2023Updated on Mar 3, 20263,692How can I prevent high-risk transaction behaviors such as Ponzi schemes, purchasing tokens on behalf of others, and money laundering?
These funds are then distributed across users’ WeChat, Alipay, and bank accounts, which involves significant risks and may be associated with criminal activities. Personal information leakage. Participating in such schemes often requires users to provide personal details such as name, ID number, phone number, email address, and bank card information.Published on Mar 17, 2023Updated on Jan 30, 2026520How can I send/accept payments in IM on Pay?
Receive To receive crypto using Pay: On the Pay home page, tap the Message icon at the bottom of the screen and open the relevant chat window. If a friend sends you crypto, you’ll see a payment icon in the chat. Tap the icon and select Receive to accept the assets. Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 202639Stay Safe: How to Spot New Scams and Protect Your Web3 Wallet
Step 2: During the transfer process, a warning about permission changes and potential risks will appear. If the user proceeds, wallet permissions are maliciously altered. Subsequent transfer attempts may display error messages, but by this point, control of the wallet address has already been compromised. How to prevent it?Published on Jul 21, 2023Updated on Feb 5, 2026177What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on Feb 5, 2024Updated on Oct 8, 2025131How can I protect myself from scammers?
Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.Published on Aug 21, 2023Updated on Mar 3, 202612,075Passkey FAQ
What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version. To proceed: Update your app to version 6.111.0 or above Follow the on-screen instructions to reset or remove your passkey if needed7. Is setting up a passkey required? Passkey setup is optional but highly recommended.Published on Mar 19, 2025Updated on Mar 4, 2026118How do I send crypto gifts in IM on Pay?
(Optional) Add a custom message to personalize your gift. Tap Send to share the gift in your group chat. Your friends will need to open and claim the gift before it expires — and while there are still gifts available! Learn more about Pay here, the new way to send crypto.Published on Apr 28, 2025Updated on Mar 31, 202621