Please assess the risks independently.Successfully sent but not receivedReason 1: Receiving platform (Non-OKX) does not support the cryptocurrency / Display delay or error Some platforms may not support certain cryptocurrencies, or asset display may be delayed or abnormal, causing the transferred assets not to appear.

Problem scenario: When withdrawing cryptos, the speed of block confirmations on the network, as well as the block confirmation speed of the receiving platform and wallet, determines whether the assets can be received promptly on the recipient's platform. When the network is busy and there are many onchain transactions waiting for confirmation, it can slow down the confirmation speed. This may cause withdrawal cryptos to be delayed.

If the problem still occurs, contact customer support promptly.What should I do if my account is automatically logged out on the PC while using a virtual machine? A virtual machine (VM) is software that simulates a complete hardware system, allowing a single physical computer to run multiple operating systems independently and in isolation. Your account may be automatically logged out because the browser environment has changed.

The market infrastructure for crypto options trading is relatively new and is still evolving. Up until recently, traders were still often facing some significant risks, such as: Liquidity issues: only certain coins and exchanged listed strikes and expiries are quoted on exchanges. This can result in wide bid/ask spreads and limit the choices to express a view or hedge a risk.

Try to resolve problems with the other party via the in-app chat on the order page. We'll never ask for personal information, Google Authenticator code or passwords. We'll only communicate with you through our official email domain (okx.com) and in-app chat. You're highly encouraged to do all communications via the in-app chat so that it can be used as official evidence in the event of a dispute.

This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.

This is usually caused by simple configuration or account-related issues. Please check the following: Network and asset compatibility: Please make sure the selected staking asset and withdrawal network are fully supported and correctly matched. Any mismatch may cause the transaction to fail. Account status: Sufficient collateral: Kindly ensure that you have enough of the required asset available for staking.

Price impact: the depth of the orderbook may not be sufficient to absorb a large trade at the desired price, which can cause price slippage (when the executed price differs from the expected price).What does the OKX Liquid Marketplace offer for me? Our on-demand liquidity network, Liquid Marketplace, offers a powerful solution to these problems. It allows traders to access deep liquidity through an execution layer that automates trades and settlements instantly and off the order book.

Step 2: The cryptocurrency and network are correct, but the deposit is still not credited? If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.

There's also a possibility of network problem that'll cause your transaction to stuck and make you wait for a long time. At OKX DEX of the OKX Wallet, you can choose how fast you want to have your transaction processed by modifying the network fee for contract interaction from a slower Gwei to an average or fast Gwei.

If the balance still doesn’t appear after expected times, contact OKX Assistant and provide your order ID / TxID.My deposit hasn’t arrived yet Why does this happen: Deposits from external wallets need blockchain confirmations. Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer.

Therefore, do not set the network fee too low just to save on transaction fees, as this may cause the transaction to fail or be delayed for a long time due to insufficient fees. If the transaction is blocked, users will still need to pay additional fees to clear the original transaction, which actually increases costs.

Factory reset your device (if necessary): If the problem continues: Back up critical data securely to an encrypted cloud or an external device. Perform a factory reset to restore default system settings. If financial risks still exist after these steps, consider replacing the device and contacting our support immediately at urgent@okx.com.What are the things that I can do daily to secure my security?

You can integrate them via API to automate your trading based on predefined rules.Why does my position still appear after a successful close? In some cases, a position may still be visible after you‘ve closed it. This can happen for the following reasons: On-chain processing: DEX trades require blockchain confirmation. While the transaction is being confirmed on-chain, the status may temporarily show as In progress, and the position may still appear until confirmation is complete.

Off-chain trading is faster than on-chain trading and aims to solve Bitcoin's low scalability problem. Currently, Bitcoin can only process 7 TPS, but Lightning Network can process thousands of transactions per second and has the potential to grow to one million TPS in the future. The Lightning Network is designed with high efficiency and low fees, which is ideal for micropayments.