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What should I do if I’ve paid but the seller didn't release the crypto?
On the app: Go to P2P trading > Orders > Select the order in question > Need Help Fill in the dispute details as required on the page > Submit Dispute Note: if you send a payment red packet through a third-party platform (e.g., WeChat) and the seller can't receive it due to risk control restrictions, The red packet will automatically return to your account after 24 hours.Published on Mar 20, 2023Updated on Feb 3, 2026FAQ1,758System upgrade on Sep 14, 2023, 06:30-06:40 UTC
The following features won’t be available during this time: Deposit, withdrawal, transfer, convert, financial products (simple earn, structured products, on-chain earn, loan), buy with card, P2P, red packets, mystery box, etc. Visiting pages and viewing records won’t be affected. During the upgrade period, users with open positions are unable to add margin through transfer. Please evaluate your account risk based on the position/account margin level, and add the margin in advance if needed.Published on Sep 12, 2023Updated on Nov 17, 2025AnnouncementsOKX to upgrade the asset system
The following features will be unavailable during this upgrade: deposits, withdrawals, transfers, Convert, financial products (Simple Earn, Structured Products, On-chain Earn, Loan), Buy with card, P2P trading, red packets, mystery boxes, etc. Website access and record viewing will remain unaffected during this period. During the upgrade period, traders with open positions will be unable to add margins through a transfer.Published on Jan 23, 2024Updated on Nov 17, 2025AnnouncementsOKX will list Mars Token (MRST) for spot trading
Trading of MRST will start according to the following schedule: MRST deposits open at 8:00 am UTC on Nov. 7 MRST/USDT, MRST/USDC Spot trading open at 9:00 am UTC on Nov. 9 MRST withdrawals open at 10:00 am UTC on Nov. 10 The Mars is creating a metaverse game platform based on the theme of the red planet. The team has more than 15 years of experience in the MMORPG game industry.Published on Nov 7, 2022Updated on Nov 17, 2025AnnouncementsChatCoin (CHAT) Now Available
ChatCoin offers users a new digital asset management solution that can be used to make red envelopes, rewards and social games within IM tools. ChatCoin will soon be extended to other IM tools such as WeChat and Whatsapp. After that we will be able to send digital currency envelopes in all IM tools for digital pet games and more.Published on Feb 7, 2018Updated on Nov 17, 2025AnnouncementsReferral Program FAQ
Depositing cryptos via internal transfers, red packets, rewards, and purchases via P2P sharing order will not be counted. Trading tasks may include on-time trade or cumulative trading volume as specified on the referral page within 14 days of sign-up. Inviters’ rewards are determined by the completion of invitee tasks, and in some cases, may increase with additional tasks completed.Published on Jan 8, 2025Updated on Mar 10, 2026FAQ23,269How do I conduct spot trading?
You can adjust indicators and time intervals and review depth and recent trades.View order bookThe order book displays current buy and sell orders: Red area: sell orders Green area: buy orders View order historyYou can view open orders, order history, positions, and assets in the orders section.Select All to view your open orders (orders that haven't been filled yet) and order history ( includes completed and canceled orders).Published on Mar 20, 2023Updated on Mar 10, 2026FAQ207How do I activate my Pay?
Pay also offers social features, including direct transfers within chats and the ability to create group red envelopes. While transferring digital assets to external wallet addresses is supported, please note that corresponding gas fees will apply.What are the requirements to activate and use Pay? A successfully registered personal account on our platform. Completed identity verification on the platform. Successful creation of a passkey (Android devices must support Google services).Published on May 2, 2025Updated on Mar 3, 2026FAQ4,919Introduction to the platform collateralized borrowing limit
One to two lights indicate a risk of auto conversion, three lights indicate that auto conversion is imminent, and three lights with a red circle indicate that auto conversion is currently being performed to this crypto. To lower this risk, consider selling this crypto or reducing your total liabilities. For openAPI users, you can use the colBorrAutoConversion field in the "Get balance endpoint" or "Account channel" to check the auto conversion risk.Published on Apr 28, 2025Updated on Nov 17, 2025Product documentationWhat is the New User Full Rebate Program?
Internal transfers, red packets, P2P sharing orders, or any transfers that do not constitute a market trade.5. What is the reward mechanism for the New User Full Rebate Program? Gift Package Amount Your gift package amount equals 100% of your First Qualifying Trade, calculated in USDT equivalent at the time of the trade. The maximum reward per user is 200 USDT (subject to adjustment by region/channel configuration).Published on Mar 16, 2026Updated on Mar 16, 2026FAQOKX launches voting for popular meme token projects ELON, KUMA, STARL, SAMO and LEASH
Any cheating or malicious behavior in voting will result in disqualification. 5. Withdrawals will start after the end of the voting period. Note: 1. The cost incurred in the transfers is borne by the users. Risk Warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on Oct 21, 2021Updated on Nov 17, 2025AnnouncementsNew User Bonus program - Terms and Conditions
For crypto deposit related tasks, buying or depositing cryptos via internal transfers, red packets, rewards, and purchases via P2P sharing order will not be counted. Sub-accounts will not be eligible to participate in this program, or receive any rewards. Please note that the value of the rewards may fluctuate and may not be equal in value at the time a recipient has the ability to withdraw based on market fluctuation.Published on Sep 29, 2023Updated on Mar 3, 2026FAQ14,612OKX launches voting for popular meme token projects PEPE, AIDOGE, BONE, BONK and OPTI
Any cheating or malicious behavior in voting will result in disqualification of implicated votes. Withdrawals for the five tokens will be made available after the voting period has ended. Vote by depositing via https://www.okx.com/balance. Note: The cost incurred in the transfers will be borne by the participants in this activity. Risk Warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on Apr 21, 2023Updated on Nov 17, 2025AnnouncementsOKX launches voting for popular meme token projects
Any cheating or malicious behavior will result in voting disqualification. 5. Withdrawal will start after the end of the voting period. Note: 1. Voters who generate wallet addresses are required to complete level 2 KYC. 2. The cost incurred in the transfer is borne by the users. 3. All the voting projects are ERC-20 tokens. Users are advised to confirm before depositing. Risk Warning: Trading digital assets involves significant risk and may result in the loss of your invested capital.Published on May 12, 2021Updated on Nov 17, 2025AnnouncementsAsia P2P Merchant Exclusive: Win Featured Ads!
Serious cheating may result in your OKX membership status being downgraded, account frozen or termination of membership. Each user can only participate in one new-user campaign at any one time. New-user activities are limited to those who have not traded on the platform before registering. If a user participates in multiple activities, only the last campaign registered will be rewarded.Published on Mar 17, 2025Updated on Apr 1, 2025Announcements