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How do I link an authenticator app?
It's also available on other major app stores, including Huawei AppGallery, Xiaomi App Store, OPPO App Store, and vivo App Store. If Microsoft Authenticator isn't available in the app store on your device, try installing one of the app stores listed above first, then download it from there.How to link the authenticator app to your OKX account? Once the app is downloaded, you'll need to link it to your OKX account.Published on Aug 29, 2023Updated on Apr 2, 2026FAQ16,013How to fix passkey error 50162 on Android devices
If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on Dec 8, 2025Updated on Dec 26, 2025FAQ1,528Passkey FAQ
To prevent this in the future, update the app directly through the Google Play Store instead of uninstalling it. Updating the app keeps your existing passkey active.Published on Mar 19, 2025Updated on Mar 4, 2026FAQ117How do I use Merchant Coupon Code?
Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on May 19, 2025Updated on Mar 24, 2026FAQ19How do I safeguard my Web3 wallet from fraudsters?
Avoid taking screenshots as internet-connected devices may pose a risk of data leakage We recommend that you manually transcribe the mnemonic phrase and store it in a secured location.Published on Dec 13, 2023Updated on Jan 27, 2026FAQ984How do I verify OKX's ownership and balance of the wallet address?
Store the downloaded Proof of Reserves and verification tool in the same folderHow do I verify OKX's ownership of wallet reserves address? OKX snapshot data contains addresses, "I am an OKX address" messages and signatures, as well as BTC multi-signature redemption scripts. You can operate using the below steps to confirm that OKX owns these addresses.Published on Sep 26, 2023Updated on Jan 26, 2026FAQ996Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets.Published on Feb 29, 2024Updated on Feb 12, 2026FAQ201Why am I asked to confirm my personal details again?
following information: Personal details: name, ID number, and date of birth Address information: address and proof of address (if applicable) Account purpose: how you use your account (for example, salary deposits, payments while traveling, money transfers, savings or others) This information helps us: Verify your identity and secure your account Prevent unauthorized access and financial fraud Maintain compliance with global financial regulations All your personal data is encrypted and securely storedPublished on Mar 19, 2025Updated on Oct 15, 2025FAQ141How do I set up indicators on the chart?
After defining the parameters, save your indicator by selecting Confirm to store your indicator Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart. Select Settings to modify an existing indicator To remove an indicator, select the Remove (Cross) option next to settings. To hide the indicator, select the Hide (Eye) option next to the settings.What are the additional tips? You can apply multiple indicators simultaneously.Published on Nov 30, 2024Updated on Sep 10, 2025FAQ14How do I activate my Pay?
To ensure the best security and reliability, we strongly recommend using the native passkey management tool called Passwords to create, store, and manage your passkeys. Learn more about Pay Passkey here.Published on Feb 11, 2026Updated on Mar 11, 2026FAQHow do I trade with OKX on TradingView?
Go to tradingview.com and log in to your account Select Upgrade from the menu bar near your profile Select upgrade to check out the plans Select your plan, then select Buy Now Note: use the toggle to select monthly or annual billing. Select Buy now to proceed with payment Select Next to proceed to the Payment method page Enter your coupon code in the "Have a promo code?"Published on Jul 29, 2025Updated on Apr 2, 2026FAQ66How do I protect my account from Trojan horse takeovers?
Infected devices also expose stored login credentials and personal data, giving hackers access to a wide range of services beyond your original account.How does a Trojan horse infect your device? Trojan malware typically enters a device through your interaction with unsafe sources or deceptive content. Common infection methods include: Phishing Websites Hackers may create fake websites that closely resemble official software or service pages.Published on May 30, 2025Updated on Feb 5, 2026FAQ11How do I use a physical security key to protect my account?
To set it up: Go to Profile & Settings on okx.com Navigate to the Authenticator App binding page and copy the key provided Use your hardware device to store the key and generate verification codes This method provides enhanced security for actions that require one-time password input.Where can I use the physical security key?Published on Jan 10, 2025Updated on Feb 12, 2026FAQ17,798A beginner's guide to identity verification
We'll store it securely and never share with third parties. For more information, please see OKX's US Privacy Notice.9. Which types of documents can I use to verify my residential address for account identity verification?Published on Oct 9, 2025Updated on Dec 30, 2025FAQ3How do I stay safe from phishing SMS using the name OKX?
Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores. If something seems off, contact OKX support through the app for official assistance.What I should NOT do: Don’t click on links from suspicious or unexpected SMS messages. Don’t call phone numbers from SMS messages unless you’ve confirmed their legitimacy through official sources. Don’t share your password, 2FA codes, or wallet keys with anyone—even if they claim to be from OKX.Published on May 9, 2025Updated on Mar 4, 2026FAQ321