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How do I start onboarding as an institutional user?
If you need further clarification, please contact customer support.Do I need to provide a supplemental confirmation letter in PDF format? If you’re instructed to submit a supplemental confirmation letter in PDF format, please follow the instruction accordingly.You may scan a physical document or convert it into a PDF file, then upload it through the specified channel.Published on Oct 10, 2024Updated on Feb 2, 2026FAQ52How do I submit my proof of address (POA)?
The POA must be issued within the last 3 months The POA must be a clear photo of your original POA or a PDF file of the original POA The POA must match the residential information you provided during your identity verification The acceptable types of POA may vary depending on the jurisdictionPublished on Sep 25, 2024Updated on Nov 17, 2025FAQ3How do I fix errors when submitting my institutional verification?
Note: Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB. Please clear your browser’s cache and cookies, and restart your browser before trying again. Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60Google Pay – Additional Terms
Token Provisioning & Removal Google creates a virtual card number (“token”) when you add the Card. We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ11How do I protect my account from Trojan horse takeovers?
Scan and upload your files Personal documents, ID images, PDFs, and wallet backups may be silently accessed and sent to remote servers. Remotely control your device Hackers may operate your computer as if they were sitting in front of it, without your awareness. Disable your antivirus software To avoid detection, some malware turns off your security tools or blocks software updates.Published on May 30, 2025Updated on Feb 5, 2026FAQ10TradingView Subscription Codes – Terms and Conditions
Disclaimer of Advice: The provision of TradingView coupon codes by OKX does not constitute investment advice, financial advice, or any promise of financial return. Users should conduct their own due diligence.2.6. Risk Disclaimer: The value of digital assets is highly volatile and carries investment risk. The use of financial charting platforms like TradingView involves inherent risks related to market data and financial analysis.Published on Jul 23, 2025Updated on Sep 9, 2025FAQ3Trading Signal Bot FAQs
Your established track record in trading or signal provision. Information regarding your presence on social media platforms and within various communities. By gathering this information, OKX ensures a comprehensive understanding of your potential as a signal provider. This meticulous selection process aims to bring onboard individuals or entities who can enhance the quality and diversity of signals provided through the platform.18. Is there any way to reach out to OKX regarding the Signal Bot?Published on Oct 9, 2023Updated on Mar 26, 2026FAQ136Trading Fee Rules FAQ
To incentivize liquidity provision by makers, maker fees are typically lower than taker fees. For detailed rules, you can read more about our trading fee schedule.2. Why are the fees different for market orders and limit orders? Fees may differ because they’re based on how an order is executed, not on whether it’s a market order or a limit order. Specifically, fees depend on whether your order is executed as a taker or a maker.Published on Mar 22, 2024Updated on Mar 26, 2026FAQ1,076
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