All
FAQ
Announcements
Product documents
How do I identify OKX official accounts?
You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.IM If you want to verify whether an IM account belongs to official OKX customer support, please check whether there is a green “Official” badge next to the nickname. If the green badge is present, it is an official customer service account. If not, please stay alert and beware of potential scams.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,363Pay FAQ
Here’s a simple guide for you to make a payment on OKX app: Go to Pay on the bottom navigation menu in Simple mode Select the green arrow button and select and Pay any contact option from the main menu Enter the amount you'd like to pay Select the recipient by their name, phone number or email address Review the transaction details and click the Pay button to proceed5. How do I receive payments on Pay?Published on Feb 11, 2026Updated on Mar 11, 2026FAQHow do I authorize a new device when I log in?
Switch your network environment (for example, use 4G/5G instead of Wi-Fi). If the above steps do not resolve the issue, please use the email linked to your account to send photos of the front and back of your ID to our customer support and we will assist you. For more details on facial recognition failures, please refer to What should I do if facial recognition fails?Published on Aug 31, 2023Updated on Mar 16, 2026FAQ13,737What's a dusting attack?
The excess amount of crypto is of such little value it serves no purpose. You can't even use it to pay for transaction fees. Alternatively, crypto dust can be transferred to you, which is a form of a malicious attack. This is a relatively new form of attack where hackers invade the privacy of crypto owners. They do it by sending a small amount of digital currency to multiple addresses. They then track these funds to reveal who the owner of the wallet is.Is crypto dust harmful?Published on Oct 4, 2024Updated on Mar 3, 2026FAQ13How do I register an account on OKX?
If you're unable to sign up, please check the following:Confirm your information Make sure your phone number, email address, and verification codes are entered correctly.Check your network connection Try switching networks (Wi-Fi or mobile data) and ensure you’re in an area with a stable connection.Published on May 23, 2024Updated on Mar 3, 2026FAQ27,157How do I protect my account from Trojan horse takeovers?
If you detect suspicious activity on your device or account, act quickly: Disconnect from the Internet — turn off Wi-Fi or power down your device and router If you can still access your OKX account, freeze it before disconnecting. If you receive any one-time password (OTP) codes via SMS, don't enter them. Use a clean, secure device to change passwords for all critical accounts Contact our support to secure your account.Published on May 30, 2025Updated on Feb 5, 2026FAQ11Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
The diagram below uses an example with "Alice" to show the Merkle tree and her Merkle proof (colored in green). For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version.Published on Oct 21, 2024Updated on Feb 11, 2026FAQ92Isolated margin mode
Note: The liability crypto might be overbought a little due to rounding issues. When liability and margin are the same crypto Asset = 1 BTC Liability = -100,000 USDT Margin = 10,000 USDT Leverage = 10x Assuming no trading fees, and the price of BTC has risen to 125,000 USDT per BTC, an order to sell 1 BTC will be placed, selling all the assets in the position.Published on Jun 17, 2022Updated on Feb 9, 2026Product documentationSpot and futures cross margin mode
Due to transaction accuracy, it may exceed a little.2. Assuming the average filled price is 10,000 USDT, then buying 10,020 USDT requires 1.002 BTC, and the remaining 0.998 BTC will not be sold.3. After closing the position, the remaining 0.998 BTC will be transferred to the BTC single-currency account balance, and due to accuracy reasons, the remaining USDT will also be transferred to the USDT single-currency account balance after the liability is paid off. Closing at limit price 1.Published on Jun 17, 2022Updated on Nov 6, 2025Product documentation
Showing 1-9 of 9 articles