All
FAQ
Announcements
Product documents
How do I verify my identity with ID and selfie photos?
face or blocked by your fingers.Published on Sep 4, 2024Updated on Mar 10, 202650OKX contract voucher and usage rules
When closing a position, if the user's balance deducting trading fee is bigger than the face value of the contract voucher, the profits will be automatically transferred to the user's trading account If the balance is smaller than face value, OKX will recover all the remaining costs, and users will not bear any losses.Benefits of a contract voucher Users can open a perpetual contract position without spending their own funds Easy to learn and use Profits are withdrawable after the closing of a positionWherePublished on Aug 15, 2023Updated on Mar 24, 2026630How do I get my individual account verified?
They must meet the following requirements: Include your full name, date of birth, issue and expiration date No screenshots of any kind are accepted Legible and with a clearly visible photo (sharp and non-blurry) All corners of the document must be visible Not expired Selfies They must meet the following requirements: Your entire face has to be placed within the oval frame Nothing obstructs your face, such as masks, glasses, and hats.Published on Aug 7, 2024Updated on Dec 19, 202537Why did my identity verification fail?
Center your face in the frame and follow the on-screen instructions during selfie detection. Submit your identity documents that meet our supported document type and Know Your Customer (KYC) requirements indicated on the page. Note: You can refer to How do I get my individual account verified for specific requirements and check this link for more tips on verifying your selfie and ID. How to check the failed reason of identity verification?Published on Aug 8, 2024Updated on Jan 2, 202653How do I create passkeys? (app)
Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal. To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account.Published on Aug 16, 2023Updated on May 22, 202613,315Apple Pay – Additional Terms
Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing.Published on Aug 8, 2025Updated on May 8, 202610How do I use Merchant Coupon Code?
Merchant handles redemption: If you face issues, report it directly from the coupon detail page.What if I can't access or use the coupon? If you're having trouble with a code: Open the Coupon Detail Page Select I’m having an issue with the code option or review the coupon's specific terms for more infoFAQ1. Can I use the same coupon more than once? No, each coupon is for single-use only.2. Where can I check the coupon's validity? Head to My Rewards > Coupons and open the coupon.Published on May 19, 2025Updated on Mar 24, 202621How do I buy crypto with Apple Pay?
Log in to your account on OKX app, go to Buy Crypto Select '>' icon under Select your payment method Select your payment method section On the method selection screen, select Apple Pay Select Apple Pay as your payment method Select the crypto and amount you want to purchase, then select Preview your order Review your order and confirm it by selecting Buy Authenticate the purchase using biometrics (Face ID/Touch ID) or your device PINFAQ1. How do I add my card to Apple Pay?Published on Jul 22, 2025Updated on Dec 3, 20251What should I do if facial recognition fails?
Make sure your full face is visible and the camera is not blocked.5. Google services issue If you see a blank page or a “Failed to connect to Google services” message, uninstall the app and reinstall it from the website. Then log in and try again. If the issue continues after trying the steps above, please contact customer support for assistance. If you’re unable to access your account on a new device, go to Contact customer support on the login page after receiving the prompt.6.Published on Oct 11, 2024Updated on May 14, 2026511Passkey FAQ
When setting up a passkey on Android, you can choose to use common biometric methods such as fingerprint or face recognition for easier and more secure access.6. What if I receive a message saying passkeys aren't supported in my region? If you see a message stating that the Passkey feature is not supported in your region on this device, it may be due to an outdated app version.Published on Mar 19, 2025Updated on May 26, 2026129OKX Trading Rebate Card - Terms and Conditions
Each rebate card has its face value and valid usage period. Once rebate card is granted to your account (Rewards Center > My Rewards), your corresponding daily trading fees (00:00 to 23:59 UTC+8) will be distributed to your Funding Account in USDT within the next day. If you trade on the day when the Rebate Card is granted, your first trading fee rebate will be calculated from the granted time to 23:59 UCT+8, and be distributed to your Funding Account in USDT within the next day.Published on Oct 9, 2023Updated on Jan 8, 2026375How do I authorize a new device when I log in?
Make sure your full face is visible during the verification. Do not cover the camera and perform the verification in a well-lit environment. If your first facial recognition attempt fails, please update your app to the latest version before trying again. This will greatly improve the success rate. Facial recognition on a new device must be performed by the account holder. If you are the account holder but facial verification fails, please try the following.Published on Aug 31, 2023Updated on May 26, 202613,936What can help prevent P2P crypto scams and protect my assets?
In-person cash transactions In this crypto scam, users prefer to buy and sell cryptocurrency face-to-face and in cash. However, by transacting offline, scammers could pay you in counterfeit money or obtain payment without releasing the crypto. In such events, our customer service team can't validate the transaction because of the lack of legitimate proof. Therefore, traders who select this payment method type must be aware of the risks before transacting in cash.Published on Sep 2, 2023Updated on Feb 12, 20261,463What's a dusting attack?
The digital currency industry has revolutionized finance, but it also faces security risks such as hacks, scams, and fraud. While blockchain networks enhance security through decentralization, they're not entirely immune to evolving threats from bad actors. One lesser-known attack is the dusting attack, which can compromise user privacy without immediate detection.Published on Oct 4, 2024Updated on May 22, 202614Tradeback voucher FAQ
Tradeback vouchers will be applied automatically and used on all eligible trades during the activation period up to the voucher face value or expiry. The tradeback rewards will be distributed to your funding account directly, usually within 15 minutes after every eligible trade.What trades are eligible for tradeback? Tradeback vouchers can cover both manual trades via orderbook and Buy/Sell scenario.Published on May 8, 2026Updated on May 22, 2026