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How do I download my account statements?
Select download to download the statementI want to download account statements with full address To download your statements with a full address, please follow the steps here.Published on Nov 6, 2024Updated on Apr 1, 202674How do I check my deposit progress?
To view deposit history beyond the past year, you can download your funding history on the web from Assets > Order center. You can download data for the past 6 months, the past year, or a custom time period, with data available from February 2021 onwards. For detailed instructions, please refer to How do I download my account statements? The deposit page displays the number of block confirmations required for deposits and withdrawals.Published on Aug 13, 2023Updated on Apr 2, 20268,805Trading Fee Rules FAQ
Find the fee that has been applied on the past transaction If you would like to check out how the fee is calculated, you can select the fee amount and you will be able to view the fee details. View how your trading fee is calculated9. How is my trading fee level determined? You can enhance your fee levels by increasing asset amount or trading volume. Based on trading volume, users are categorized into regular and VIP levels.Published on Mar 22, 2024Updated on Apr 3, 20261,076How to prevent phishing emails?
Knowing how to spot these emails is one of the best ways to protect your assets.How do phishing emails typically work? Scammers often send emails that look very similar to official messages. Their goal is to deceive you into taking actions that put your account at risk, such as clicking a malicious link or sharing sensitive information.Published on Jun 24, 2025Updated on Dec 16, 20253Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Here's how you can verify that the assets we claim to hold are true and that no user holds negative net equity: Go to our Proof of Reserve page and select Liability report Download the zk-STARK file and save it in a new folder Unzip the file to extract a "sum_proof_data.json" file Download the OKX open-source verification tool: zk-STARKValidator Save the OKX open-source verification tool, zk-STARKValidator, and the "sum_proof_data.json" file together in the new folder created in Step 2.Published on Oct 21, 2024Updated on Feb 11, 202691How do I reset Two-factor authentication (2FA)?
If you have further questions, please check the following relevant articles: I haven't received the SMS code How do I change my login password?Published on Sep 15, 2023Updated on Mar 28, 20266,166How do I check if an email is officially from OKX via EML file?
By reviewing the technical authentication fields in the EML file (such as SPF, DKIM, and DMARC), you can determine whether the email was truly sent from OKXs official servers.How do I download and verify through the EML file?Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on Mar 4, 202615Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
To verify and prove that the assets we claim to hold are true and that no user holds negative net equity, visit our "Audit files" page, and download the zk-STARK files under Liability report, then save it in a new folder 2. Unzip the downloaded file, and there'll be a sum proof data folder, which includes thousands of branch folders and one trunk folder.Published on May 10, 2023Updated on Sep 8, 2025179What should I do during or after a scam?
Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on Mar 4, 2026727How do I register an account on OKX?
Learn more on how to get started below.Get started You can download the OKX app or web version here. Download options are available for Windows and macOS. Head to the OKX homepage and select Sign up Select your residence country in the Country/region field, read the terms of service and acknowledge it, then select Next Insert your email address in the Email address field, and select Sign up Note: insert Referral code (if any).Published on May 23, 2024Updated on Mar 3, 202627,119How do I earn USDG?
USDG rewards on OKX give users a simple, low-effort way to earn from their holdings. USDG starts working for you the moment you hold it in your account.How do I get USDG on OKX? There are several easy ways to acquire USDG: Buy USDG with zero trading fees – Trade directly on our spot markets. For example, USDG/USDT. Trade for USDG on our spot market Convert your stablecoins – Instantly swap USDT,...Published on Aug 29, 2025Updated on Mar 13, 202627How to stake and redeem ETH with EigenLayer?
You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 17, 20252How does fast redemption work?
In this case, it may take some time before you start receiving your crypto.Example Assuming that you want to redeem 600 ETH and the current standard redemption period is 10 days, this is how your redemption will go with fast redemption: Phase Details Total ETH received so far Day 1: Redemption submission You submit a redemption order for 600 ETH. Due to high demand, you enter the redemption queue. 0 ETH Day 2 - 4: Redemption queue While in the redemption queue, you receive no ETH.Published on May 8, 2025Updated on Mar 4, 2026125How to avoid deposit of unsupported tokens?
When making a deposit, ensure that the token you select is supported on our platform. To avoid depositing unsupported tokens, here are some suggestions: Review the supported token list Before depositing, visit our website to check the latest list of supported tokens. Ensure that the token you choose is on this list. Check deposit information If you are unable to select the corresponding token,...Published on Oct 16, 2024Updated on Feb 12, 2026384How can you protect yourself from a phishing attack?
The email often carries the link of phishing website or the download link of Trojan horse program. If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Mar 3, 20263,688