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What are sanctions?
Many jurisdictions have put obligations in place to ensure that the sanctions programs applicable in their country are adhered to.Published on Sep 1, 2024Updated on Nov 17, 20252How do I manually set up spot grid trading bots?
Selecting Stop will exit your spot grid positions Check the details of your trade and select Stop to exit itHow many grids are available for me to use? Previously, only up to 300 grids were supported.Published on Jun 6, 2024Updated on Nov 17, 2025204What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026232What onboarding information is required for a Trust?
Trusts can be arranged in many ways and can specify exactly how and when the assets pass to the beneficiaries.Who are the key persons for a Trust? Grantor: The person who creates the trust, funds it with their assets, and decides how the trust will operate. The grantor is also known as the trustor, settlor, or creator. Trustee: A person or institution that manages the trust's assets for the benefit of the beneficiaries.Published on Oct 13, 2023Updated on Feb 12, 2026113How do I turn on and sync multiple charts on a screen?
Yes, you can select a different trading pair for each chart in the multi-chart view, allowing for side-by-side comparison.How many charts can I display at once? We generally support up to four charts on the screen, but this may vary depending on your device and the platform version you are using.Can I use different timeframes on each chart? Absolutely.Published on Aug 9, 2024Updated on Sep 10, 202530How to prevent phishing emails?
The email contains odd writing Many phishing emails have unusual grammar, spelling mistakes, or unnatural wording. The links don't match the official domain Hover over any link (without clicking). If the URL doesn't belong to an official OKX domain, don't open it.Published on Jun 24, 2025Updated on Dec 16, 20253Spot grid bot FAQ
Your total profits will always be tracked correctly under your Total PnL, regardless of how the orders are visualized. Any profits not associated with the order groups will be reflected under Unpaired PnL, so rest assured, none of your PnL is withheld.5. Why are there many PnL metrics displayed on my Spot Grid bot, and which PnL is the true bot PnL? Total PnL is the key metric for tracking your bot's overall performance.Published on Aug 28, 2025Updated on Jan 22, 202617How can I protect myself from scammers?
Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment. Don't solely rely on payment proof provided by the buyer. Also, when you've a large number of orders, don't release your crypto based on an email or SMS notification. Scammers can send a fake SMS which at first glance looks like an SMS from a bank.Published on Aug 21, 2023Updated on Mar 3, 202612,075How do I start onboarding as an institutional user?
Find out how you can register an account here Proceed to hover on the profile menu and select Verification Once you're on the page, find Institutional verification and select the Verify institution option Note: the Institutional verification process is only available on the Web platform. Learn more on how you can check the status of your Institutional account application here.FAQBased on my company or institution type, what verification steps do I need to complete?Published on Oct 10, 2024Updated on Feb 2, 202653What's the Spot Grid bot and how do I use it?
While the Spot Grid bot can be effective in sideways or moderately volatile markets, it carries certain risks: Strong trends: in sharp uptrends or downtrends, the bot may leave many orders unfilled or result in accumulated losses from buy orders. Volatile markets: frequent trades during high volatility may increase transaction costs, eating into profits. Over-optimisation: choosing too many grids or too narrow a range can reduce efficiency and tie up funds.Published on Oct 3, 2025Updated on Nov 17, 20257Common scam tactics
An investigation revealed that after the user deposited 208U, the funds were transferred to a trading account, converted to ETH, and sent as a "gift" to the scammer wallet under the pretense of a fake "bonus event."How can I prevent myself from falling victim to a scam perpetrated by a fraudulent individual? Be cautious of calls, emails, or any social media messages sent by strangers.Published on Sep 28, 2023Updated on Feb 6, 20262,631What's demo trading and how do I use it?
Access to market data: many demo trading platforms offer access to real-time market data and trading tools, allowing traders to gain a better understanding of the crypto markets and how they work.How do I use demo trading? Log in to your OKX account and navigate to the User Center menu. Look for Demo trading under the Trade section or at the Shortcuts section and select it to switch to the trading simulation mode on the app.Published on Dec 12, 2023Updated on Apr 3, 2026981Why hasn't my withdrawal arrived in the account?
Contact the receiving platform If you've confirmed the transaction was successful on the blockchain and the correct address and network were used—but the funds still haven’t shown up—it's time to reach out to the receiving platform. Sometimes, the receiving platform may require additional processing time or action from their end to credit the funds.Published on Aug 22, 2023Updated on Apr 8, 202620,657What should I do if I want to withdraw assets that are not supported on other platforms?
You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on Apr 8, 2025Updated on Feb 3, 20269How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Below is how it achieves this: Taking advantage of market oscillations The bot excels in buying low and selling high during market oscillations, allowing users to capitalize on favorable price differentials. Earning range profit In a volatile market, the bot consistently earns range profit, increasing overall BTC holdings over time.What are some considerations for users?Published on Mar 6, 2024Updated on Sep 10, 202527