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How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains a residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) Valid utility bills such as water, electricity, gas, home-attached TV or internet bills, or landline telephone bills. Mobile phone statements are not acceptable.Published on Sep 25, 2024Updated on Nov 17, 20253How do I make a crypto withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.Published on Aug 20, 2024Updated on Nov 17, 20251How do I make a crypto withdrawal? (app)
Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on Aug 31, 2024Updated on Nov 17, 202567How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on May 21, 2026100How do I download my account statements?
Select Order history to view your order history Select Download to enter the Download order history page Select Download to enter the Download order history page Select your preferred date range, then select Export Note: VIP users can download statements from February 2021 onwards. Select Export after selecting your preferred date Once the statement is ready, you can select Download to download the statement Note: the statement might take some time to generate.Published on Nov 6, 2024Updated on May 21, 2026How do I change my phone number?
Note: You're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your phone number You can change or reset your phone number, but you can't remove it.Published on Sep 7, 2023Updated on May 21, 20266How do I update my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on Oct 15, 20253How do I change my email?
Enter the two-factor authentication (2FA) code to continue Note: select Unable to verify if you can't complete the verification You'll receive an email confirmation in your new email upon successfully changing your email Note: you're not allowed to perform withdrawals or use P2P trading to sell crypto within 24 hours after you've changed your email address.Published on Sep 6, 2023Updated on May 21, 20264,148Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Aug 22, 2023Updated on May 20, 2026417How do I create passkeys? (app)
Note: You must complete full security verification, including email verification and Face ID. If you change phones or switch your Apple ID, your existing passkey may stop working and require require removal. To remove a passkey: Select the passkey you want to delete Complete the verification process to confirm the removal Note: removing your passkeys may potentially lower the security level of your account.Published on Aug 16, 2023Updated on May 21, 202613,296How do I join a video call with customer support?
Note: If you have previously scheduled a video call session, you may follow the steps below to join. Go to the Support center Select Join video call appointment under Self-service tools Select join video call appointment Enter the authentication code to join the video call Enter the authenticator code to join the video call Note: the email OTP will be sent to the verified contact email you used during your chat or ticket with customer service.Published on Aug 26, 2025Updated on Apr 23, 202652How do I withdraw USD with U.S. Domestic wire transfer?
Please note your bank may charge additional fees to receive the withdrawal. Select withdraw to initiate your USD withdrawal with the Domestic wire transferOn the app Open the OKX app, select Transfer, then Withdraw Select Transfer from the homepage Select US Dollar under Cash Select US Dollar Select the Domestic wire transfer option and then select the account you would like to make a Withdrawal Please note you must have made a successful deposit in order to make a withdrawal.Published on Feb 5, 2025Updated on Dec 3, 202510How do I register an account on OKX?
Note: according to platform rules, one identity document can only be linked to one OKX account. Once identity verification is completed, it can’t be changed or canceled.Published on May 23, 2024Updated on Apr 27, 202627,790What should I do if I forget to fill in tag/memo?
Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026114How do I set up indicators on the chart?
Set your indicator within the Indicator settings once you've selected the Indicators option Add a new Indicator and set your indicator parameters according to your preference Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart. After defining the parameters, save your indicator by selecting Confirm to store your indicator Note: To modify an existing indicator, select the Settings (Gear) option at the top left of the chart.Published on Nov 30, 2024Updated on Apr 20, 202615