All
FAQ
Announcements
Product documents
How do I download my account statements?
To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days. For access to transactions more than 90 days, proceed to step 4.Published on Nov 6, 2024Updated on May 21, 2026101How do I download my account statements?
To download your order history, please follow these steps: Sign in to your OKX account here Hover over to Assets and select Order Center Order center is under Assets Select Order history from the menu bar to view your order history Note: order history can only display transactions for up to 90 days. For access to transactions more than 90 days, proceed to step 4.Published on Nov 6, 2024Updated on May 21, 2026Crypto available for withdrawal FAQ
Follow these steps to get there: Step 1: navigate to the withdrawal page of your chosen crypto Step 2: select See details found under the withdrawal amount input Step 3: on the Unavailable for withdrawal page, select Learn more about calculationsI want my funds immediately. How does this relate to my crypto available for withdrawal? Funds unavailable for withdrawal may still be available for bank account withdrawal.Published on Jan 25, 2024Updated on May 22, 20263,692What's the Spot DCA bot and how do I use it?
For example, with a 1% initial price step and a multiplier of 2, the safety orders will be placed at 1%, 3%, 7%, and so on (doubling the gap after each order). Below is how the price-step multipliers shape safety order placement in a Spot DCA Bot. Let’s look at how a Spot DCA bot distributes safety orders when you use different price-step multipliers. Suppose your initial order price is $110,609.90, the price step is set at 1%, and you allow up to five safety orders.Published on Oct 3, 2025Updated on Nov 17, 20255How to fix passkey error 50162 on Android devices
Once this is done, proceed to the next step: deleting the damaged passkey in your Google Password Manager.How do I delete the damaged passkey in my Google Password Manager? Note: Delete the same passkey in Google Password Manager is a very important step. If you skip this step, any new passkey you create may still fail due to the previously corrupted passkey stored in Google. To delete the same passkey in Google Password Manager, please go to the Google Play Store app.Published on Dec 8, 2025Updated on Dec 26, 20252,911How do I add funds from portfolio to my Pay balance?
Follow the steps below to complete the process: Go to Simple mode and select Pay from the main menu Select + Add to add funds from portfolio Enter the amount you want to add to your Pay balanceHow do I transfer funds from my Pay balance to portfolio? Select the arrow icon on the Pay page and select Transfer to portfolio from the menu, before following the steps on the page.What chains are supported?Published on Feb 11, 2026Updated on Mar 11, 2026Why did I receive an OKX account closure email notification? What should I do?
App: For step-by-step instructions, see How do I make a withdrawal? (App). Web: For step-by-step instructions, see How do I make a withdrawal? (web). Note: Always double-check the withdrawal address and selected network to make sure they match the recipient's details — this helps you avoid any loss of assets. Each crypto has a minimum withdrawal amount, and withdrawals below this threshold can't be initiated.Published on Apr 30, 2026Updated on May 14, 2026How does fast redemption work?
By following these steps, you can efficiently access your funds whenever needed. If you encounter any issues, reach out to our OKX Assistant for assistance. Learn more about other trading-related topics here.Published on May 8, 2025Updated on Mar 4, 2026188How to transfer crypto from Coinbase to OKX?
In this article, we'll take you step by step to the process of transferring funds from Coinbase to OKX. Why would you transfer your crypto to OKX? If you're looking for a new crypto exchange, here are a few things to consider about OKX: Low trading fees in the Netherlands & Belgium: OKX's maker fee starts at 0.08%, making it the most competitive offer in the Netherlands. We also offer free iDeal, Bancontact and SEPA bank transfers.Published on Jun 19, 2025Updated on Jun 26, 20257What's KYC: What to expect and why it matters?
It’s a key step in maintaining a safe, transparent, and legally compliant platform for everyone.Published on Jun 24, 2025Updated on Apr 6, 202663How do I view Profit and Loss (PnL) and switch PnL display?
You can also view the spot trading candlestick chart by following the steps below. Select Trade > Spot > Select the trading pair Select the candlestick chart icon On the chart, you can view the crypto's PnL and volumeHow do I view total account PnL? 1. Open the OKX App, select Assets 2. Select the PnL line chart on the right to expand it. Once expanded, you can view total PnL across different time periods — 1 day, 1 week, 1 month, 6 months, and 1 year.Published on Jul 7, 2024Updated on May 15, 202647What's a dusting attack?
Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers. For example, one satoshi (0.00000001 BTC) is considered dust in Bitcoin. These amounts are usually too small to spend or even pay for fees.How's crypto dust made?Published on Oct 4, 2024Updated on May 22, 202614How do I check if an email is officially from OKX via EML file?
Step 1: Download and open the EML file Download the EML file on your desktop. Log in to your email account.Published on Nov 24, 2025Updated on Mar 4, 202617How do I authorize a new device when I log in?
When entering the verification code and completing facial verification, please ensure both steps are performed in the same IP network environment. If the network environment differs between the web and app, to complete the process more smoothly (such as resetting your password), we recommend performing the operation directly in the app. Depending on your country and available choices, you may need to take certain steps in order to authorize your device.Published on Aug 31, 2023Updated on May 15, 202613,933What should I do if I mistakenly withdraw crypto via the wrong network?
After you complete the above steps, you can continue withdrawing assets via the correct network on our platform.Published on Jan 21, 2025Updated on Apr 3, 2026