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How does fast redemption work?
This feature is useful when you need faster access to your funds, whether to take advantage of a trading opportunity or to address other financial needs.How does it work? If your product offers fast redemption, you're eligible to receive a portion of your redemption every day after you submit your redemption request.Published on May 8, 2025Updated on Mar 4, 2026FAQ118How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount. Higher fees...Published on Oct 17, 2024Updated on Jan 1, 2026FAQ404How long does it take to complete my identity verification?
Here's what you can expect for identity verification: Once you have uploaded your documents, your processing takes about 30 seconds. If further review is needed, it can take up to 24 hours. Note: Valid and accurate documents will ensure the smoothness of your document review process. Find out what documents you need here. Waiting times may increase due to the high interest in cryptocurrency. You'll receive confirmation that you’ve been verified by SMS or email.Published on Sep 4, 2024Updated on Nov 17, 2025FAQ9OKX will support the Midnight (NIGHT) airdrop for ADA, BTC, ETH, SOL, XRP, BNB, AVAX, or BAT holders in certain jurisdictions
OKX does not make any representation or promise that the airdrop will occur and disclaims any liability in the event the airdrop does not occur. OKX team December 9, 2025Published on Dec 9, 2025Updated on Dec 10, 2025AnnouncementsWhat should I do if I want to withdraw assets that are not supported on other platforms?
If you choose USDT on the X Layer network and the other platform or wallet does not support the X Layer network, you cannot use the USDT deposit address from other networks. Even if the crypto is the same, USDT, a network mismatch will result in withdrawal failures. Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," you cannot cancel the withdrawal on the platform. The assets have already left the OKX platform.Published on Apr 8, 2025Updated on Feb 3, 2026FAQ9Address type upgrade FAQ
Example 2: Entry 1: (Standard) Address A Entry 2: (Universal) Address A Entry 3: (EVM) Address A These addresses will be merged to Entry 3, which allows withdrawals of any crypto selected for EVM compatible networks.How does the verification period works after the address type upgrade? If you have multiple entries for the same address with different verification statuses, examples: Entry 1: (Standard) Address A is non-verified. Entry 2: (Universal) Address A is verified until next week.Published on Aug 26, 2025Updated on Dec 30, 2025FAQ858What onboarding information is required for a Trust?
Authorized user: Persons who have access to and can operate your institution’s OKX account. * If your company is a partnership and one or more of the partners is a legal entity, then you will need to provide the UBO information of said entity. Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ112How do I track my assets when trading in Spot and Futures mode?
All you have to do is select the arrow next to Positions & Assets. The type of list display can be selected according to the requirementsHow do I hide assets with low balance? The filtering options have also been optimized for a more efficient user experience. Select the filter button Turn on the option to hide assets with balances of 0 - 1 USD Check on the filters that you'd like to set on your tradingFAQWhy does the number of Positions option become very large?Published on Oct 23, 2024Updated on Feb 12, 2026FAQ19Understanding OKX's Security Fund
The Security Fund is a mechanism to stabilize the platform's ecosystem and does not protect individual users from trading losses. Users should consult with a qualified financial advisor before making any investment decisions.Published on Mar 25, 2026Updated on Mar 25, 2026FAQ1Satoshi test FAQ
Currently, the Satoshi test does not support the TON network. If you encounter this issue, you have two options: Change the withdrawal entry point to "Exchange or platform." Convert your assets to another cryptocurrency and then proceed with the Satoshi test again.Published on May 28, 2024Updated on Oct 15, 2025FAQ39What are the trading volume rules for the campaign?
Trading volume does not include transactions that have: 0 trading fees, or Negative trading fees These transactions are excluded from all campaign-related volume calculations. For a full breakdown of fee structures and applicable scenarios, please refer to the official OKX fee documentation here.Does all trading activity count toward the campaign volume? No. During the campaign period, only trading volume from eligible tokens will be counted.Published on Mar 26, 2026Updated on Mar 26, 2026FAQOKX Learn to Earn with OKX and NOT event rules
Thomas), the Bahamas, Canada, the Netherlands, the United Kingdom, Ireland, Bangladesh, Bolivia, Donetsk, Luhansk and Malta You can learn about the Notcoin ecosystem and their partnership with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 14 May 2024, 00:00 UTC - 31 May 2024, 23:59 UTCHow do I participate? Read the provided learning materials and answer all the questions in the quiz.Published on May 14, 2024Updated on Aug 28, 2025FAQ1,786What onboarding information is required for the government-owned enterprise?
Authorized users: Persons who have access to and can operate your institution’s OKX account.Upload a photo or scanned copy of the key person’s ID document Please upload both the front and back sides of the ID card. If the ID card does not have a back side, uploading the front side or the photo page is sufficient. What'll a government-owned enterprise need to consider for the onboarding process?Published on Oct 13, 2023Updated on Mar 19, 2026FAQ61What onboarding information is required for a privately owned company?
If you have any questions, please contact our customer support.Published on Oct 13, 2023Updated on Feb 12, 2026FAQ277OKX Learn to Earn: BTC halving 2024 event rules
You can learn about Bitcoin halving with OKX, complete the quiz, and have the opportunity to earn free coins. Read the rules below to learn more.When does the event take place? 28 March 2024, 00:00 UTC - 30 April 2024, 23:59 UTCHow do I participate? Read the provided learning materials and answer all the questions in the quiz. Claim your reward after correctly answering all the questions in the quiz.Published on Mar 26, 2024Updated on Aug 28, 2025FAQ6,675