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How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
If you're required to have an anti-money laundering (AML) program in place in accordance with the local laws and regulations that your institution must comply with, then you'll be required to complete the AML program questionnaire as part of your onboarding process. For example, if you're a financial institution dealing with transactions such as deposits, loans, investments, trading, and currency exchange.Published on Dec 12, 2024Updated on Oct 15, 2025FAQ78Why is my deposit locked?
Depending on your local law and regulations, your transaction may remain locked until you provide the information required of the person who sent you the fund. For more details, you can find it in the Travel Rule FAQ. Learn more about How do I unlock my deposit when the Travel Rule additional verification is required?3.Published on Dec 19, 2023Updated on Mar 3, 2026FAQ969What's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on Jun 24, 2025Updated on Jan 15, 2026FAQ51Google Pay – Additional Terms
We may refuse, suspend, or delete a token if we suspect fraud, you breach the Cardholder Agreement, or where required by law or card-scheme rules. User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ10Apple Pay – Additional Terms
Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing. Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on Aug 8, 2025Updated on Oct 3, 2025FAQ10Announcement from OKX regarding the delay of USDG (Global Dollar) listing
Such information is also not intended for persons who reside in jurisdictions where providing such information would violate the laws or regulations of such jurisdiction. Digital assets are highly speculative and subject to high volatility, may become illiquid at any time, and that investors may lose the entire value of their investment. Before trading any digital asset, you should do your own research and evaluate your risk appetite.Published on Jun 5, 2025Updated on Nov 17, 2025AnnouncementsWhy am I asked to confirm my personal details again?
details: name, ID number, and date of birth Address information: address and proof of address (if applicable) Account purpose: how you use your account (for example, salary deposits, payments while traveling, money transfers, savings or others) This information helps us: Verify your identity and secure your account Prevent unauthorized access and financial fraud Maintain compliance with global financial regulations All your personal data is encrypted and securely stored in line with data protection lawsPublished on Mar 19, 2025Updated on Oct 15, 2025FAQ138Announcement from OKX regarding the delay of Hyperliquid (HYPE) listing
Such information is also not intended for persons who reside in jurisdictions where providing such information would violate the laws or regulations of such jurisdiction. Digital assets are highly speculative and subject to high volatility, may become illiquid at any time, and that investors may lose the entire value of their investment. Before trading any digital asset, you should do your own research and evaluate your risk appetite.Published on Nov 3, 2025Updated on Nov 17, 2025AnnouncementsHow do I unlock my deposit when the Travel Rule additional verification is required?
If you're in regulated regions, your crypto transactions are subjected to the Travel Rule as per local laws, which may require additional information for it to be unlocked. You can find out more about the Travel Rule in the Travel Rule FAQ. You can unlock your deposit with the following guide:1. Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2.Published on Aug 23, 2024Updated on Dec 4, 2025FAQ5Zero-Fee Promotion Ending for USDT-USDⓈ
Such information is also not intended for persons who reside in jurisdictions where providing such information would violate the laws or regulations of such jurisdiction. Digital assets are highly speculative and subject to high volatility, may become illiquid at any time, and that investors may lose the entire value of their investment. Before trading any digital asset, you should do your own research and evaluate your risk appetite.Published on Dec 24, 2025Updated on Dec 29, 2025AnnouncementsWhat should I do during or after a scam?
Report to local enforcement: report the incident to local police or law enforcement agencies and provide as much detailed information as possible, including the time, location, and amount involved, as well as the chat records, screenshots of transfers, and other evidence you collected. Provide feedback to platform customer service: if the (suspected) scam occurs on a cryptocurrency exchange platform, immediately contact customer service and provide them with feedback on the situation.Published on Mar 11, 2024Updated on Mar 4, 2026FAQ722Spot index prices
Such factors include, among other things, applicable laws, political and socioeconomic events, regulations and trading rules, the marketmaking and order processing systems of those markets, the liquidity and efficiency of those markets, and the prices and price behavior of futures contracts on that index or a related index.Published on Jun 16, 2022Updated on Nov 5, 2025Product documentationHow to transfer crypto from Coinbase to OKX?
Regulatory Compliance: OKX operates in newly licensed markets and adheres to rigorous regulatory standards, ensuring compliance with local laws and practices. Transparent User Practices with Proof of Reserves: OKX provides transparent monthly proof of reserves (PoR), enabling users to verify the security and solvency of the platform.Published on Jun 19, 2025Updated on Jun 26, 2025FAQ6OKX to list USAT for spot trading
Such information is also not intended for persons who reside in jurisdictions where providing such information would violate the laws or regulations of such jurisdiction. Digital assets are highly speculative and subject to high volatility, may become illiquid at any time, and that investors may lose the entire value of their investment. Before trading any digital asset, you should do your own research and evaluate your risk appetite.Published on Jan 27, 2026Updated on Feb 11, 2026AnnouncementsOKX to list SENT (Sentient) for spot trading
Such information is also not intended for persons who reside in jurisdictions where providing such information would violate the laws or regulations of such jurisdiction. Digital assets are highly speculative and subject to high volatility, may become illiquid at any time, and that investors may lose the entire value of their investment. Before trading any digital asset, you should do your own research and evaluate your risk appetite.Published on Jan 27, 2026Updated on Feb 11, 2026Announcements