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How do I close my account? (web)
If you wish to keep using your account, select Keep account If you still want to close your account, select Close account 4. Select Reason to close account Instead of closing your account, you can also select to: Freeze account Migrate account View tutorials Reason to close account page 5. Select Continue to close if you still want to close 6.Published on Aug 22, 2023Updated on Feb 11, 2026FAQ454How do I close my account? (app)
Self-service tool For quick access, click the button below: Once the account is closed, the account will be permanently closed and can't be retrieved. Note: after closing your account, there's a 30-day cooling period.Published on Aug 22, 2023Updated on Feb 13, 2026FAQ7How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Learn how you can turn on the trade confirmation as below: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Select Trade Confirmations under Settings Once the Settings option is loaded up, select Trade confirmations You can turn on the notification alert for your order confirmation, aside from "Close all" and Reverse position Toggle on the trade confirmations of your preference If you're wondering how you can turn on the cool-off period,Published on Nov 28, 2024Updated on Sep 10, 2025FAQ12Spot index prices
If an exchange’s price deviates more than 2% from the median price of the rest of the exchanges, that exchange’s price will be taken at 98% or 102% of the median, depending on whether it’s too high or too low. When data from 2 exchanges are available, they will be weighted equally. When data from only 1 exchange is available, it will be taken as the spot index price. OKX introduces various measures at its sole discretion to control systematic risks without separate notifications.Published on Jun 16, 2022Updated on Nov 5, 2025Product documentationWhy is there a minimum deposit amount for non-BTC?
If the amount is too small, the funds cannot be aggregated because the address balance may not be sufficient to cover the miner fees for an on-chain transfer. System management: The minimum deposit amount helps the platform manage asset flows better and prevents system strain caused by small deposits. Note: please confirm the minimum deposit amount before making a deposit to ensure smooth transactions.Published on Oct 16, 2024Updated on Sep 3, 2025FAQ32Rules for the periodic transfer of untradable crypto dust from Trading accounts to Funding accounts
Untradable crypto dust refers to crypto that has a value too small to trade. After the transfers, you can check your Funding account for the relevant assets and transfer history.Published on Aug 28, 2023Updated on Nov 12, 2025Product documentationMartingale Strategy Order Failure Reasons
Another scenario is a sharp price rally: a fixed-amount order that once met the minimum can become too small in coin terms. For example, if BTC jumps from 20 000 USDT to 60 000 USDT while your strategy still places 2 USDT buy orders, the amount that used to purchase 0.0001 BTC now buys only 0.000033 BTC, which is below the 0.0001 BTC minimum.Published on Jun 16, 2025Updated on Dec 1, 2025Product documentationHow do I set up wallet release for my DEX trading wallet?
Close other running terminals or kill the process. Developer tools pop-up (Mac): close any pop-ups asking to install developer tools. These are not required. Software installation pop-up (Windows): close any pop-ups prompting you to install additional software.Published on Sep 24, 2025Updated on Nov 17, 2025FAQCommon scam tactics
Watch out for telephone scams too, where they pretend to be police or government workers, saying you're in trouble and need to give them things to avoid problems. Scammers pretend to be government officers requesting the user deposit more to pay for income tax We've also seen scammers pretend to be customer service agents from well-known platforms, even falsely claiming to partner with OKX to promote their own sites.Published on Sep 28, 2023Updated on Feb 6, 2026FAQ2,613Strategy order types
Close a long position with a conditional order John holds a long BTC contract with an average open price of 9,000 USD and expects to close the long position to stop losses when the market price drops to 8,000 USD. John places a conditional order as shown below. Trigger price: 8,000 USD Order price: 7,950 USD When selling out, it is preferred to set the order price not too close to the trigger price to ensure the order will be filled promptly. Choosing the market price is also recommended.Published on Nov 30, 2022Updated on Mar 12, 2026Product documentationWhat's Futures DCA bot and how do I maximize my efficiency with automated crypto trading through it?
When a position is closed at a loss, the bot will automatically place a new order with a larger position size. This process is repeated until the position is closed with a profit, at which point the bot will start a new cycle. With Futures DCA, you can leverage up to 100x and take advantage of the market's ups and downs. It also allows traders to set up stop-loss orders to limit potential losses. It's highly advisable to set up stop-loss orders.Published on Apr 3, 2024Updated on Jan 28, 2026FAQ81What's the Spot Grid bot and how do I use it?
Over-optimisation: choosing too many grids or too narrow a range can reduce efficiency and tie up funds. Sudden market shifts: abrupt news or events may cause prices to move beyond your set ranges, limiting the bot’s effectiveness.What are some examples of trading with Spot grid bots?Success scenario: Suppose you set up a Spot Grid bot with a range of $20,000–$24,000 for BTC, divided into 10 grids.Published on Oct 3, 2025Updated on Nov 17, 2025FAQ7Quick Guide to AI Trading Bot
Too many indicators and periods can cause the AI to "lose direction," making it difficult to make decisive decisions. Choose only those that best fit your trading logic. Clarify Timeframe Usage Logic - Tell the AI how to use different periods, such as "primarily use 15-minute candlesticks for trading signal identification, with 4-hour candlesticks to assist in confirming overall trend direction."Published on Feb 2, 2026Updated on Feb 3, 2026Product documentationWhat's a dusting attack?
These amounts are usually too small to spend or even pay for fees.How's crypto dust made? An example of the scenario, you purchase a certain amount of BTC and then use it to make various transactions. Once all the transactions have been carried out, a small amount of crypto will remain in the wallet. The excess amount of crypto is of such little value it serves no purpose. You can't even use it to pay for transaction fees.Published on Oct 4, 2024Updated on Mar 3, 2026FAQ13Spot and futures cross margin mode
Because the position asset is 0, the position is closed. 2 Close in close short/close long area Reduce only The same as those of [Close in Position] - Reduce only + reverse position 1. The position will be closed when all position assets are sold. The remaining assets will be used to open a reverse position;2. The available asset is position assets, and the margin for opening a reverse position is the available equity of the corresponding currency of the account.Published on Jun 17, 2022Updated on Nov 6, 2025Product documentation