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How do I make a deposit? (app)
Click here to learn more about how to deposit crypto with a tag/memo.Published on Sep 1, 2024Updated on Apr 10, 2026FAQ87How do I make a deposit? (web)
You won't receive your assets if you deposited the crypto amount less than the minimum amount. Some crypto (for example, XRP) generates a tag/memo which is usually a string of numbers. You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.Published on Aug 13, 2023Updated on Apr 10, 2026FAQ7,623How do I make a crypto withdrawal? (app)
Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on Aug 31, 2024Updated on Nov 17, 2025FAQ66How do I make a crypto withdrawal? (web)
Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Network fee Note: the network fee can vary between networks and is determined by blockchain.Published on Aug 20, 2024Updated on Nov 17, 2025FAQ1Why is my withdrawal taking longer than usual?
This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets. If you prefer not to wait, you may cancel the withdrawal request yourself. After cancellation, the current withdrawal process will be cleared.Published on Feb 29, 2024Updated on Feb 12, 2026FAQ203OKX Beginner's Guide
Note: You must join the campaign before making a deposit. Any deposits made prior to joining will not count toward the task. Please refer to our deposit guides below: Cash deposit How do I deposit USD with U.S. Domestic wire transfer? How do I deposit USD with Bank transfer (ACH)? Crypto deposit How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required?Published on Nov 10, 2025Updated on Jan 27, 2026FAQ1How do I create passkeys? (web)
To reset your passkey: Go to Profile > Security > Security Center > Passkeys > Manage Select Reset and complete the verification process. You may be asked to complete facial verification using your mobile device Once verified, you'll be prompted to add a new passkey and follow the on-screen instructions Select Reset to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up.Published on Jan 19, 2025Updated on Feb 9, 2026FAQ2How do I create passkeys? (app)
To reset your passkey: Go to the Menu > Profile and settings > Security > Passkeys Select the passkey you want to reset and complete the verification process If additional verification is required, the review process may take up to 24 hours. You'll be notified once it's complete Select the reset icon to reset your passkeyRemove passkey You can remove a passkey only if you have more than one set up. If your account already has 10 passkeys, you'll need to remove one before adding a new one.Published on Aug 16, 2023Updated on Apr 10, 2026FAQ12,957Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
For more technical details, such as how we adjust account numbers to fit the batch size or choose the right hash algorithm, check out this page.Advances in zk-PoR Version 2 Our zk-PoR Version 2 has made several advances from the previous version: Greater efficiency: It is now 50 times faster than the previous version. It takes 3 hours on a single 10-core machine, compared to previous version's 36 hours using nine 64-core machines.Published on Oct 21, 2024Updated on Feb 11, 2026FAQ92How do I use the custom interval feature?
By using the Custom interval feature, traders can refine their market analysis with greater flexibility, making it easier to adapt to different trading strategies and market conditions. Learn how you can use the custom formula feature here.Published on Mar 5, 2025Updated on Sep 10, 2025FAQ5Why is my accessible balance lower than my funds unavailable for withdrawal?
Here's an example to illustrate how both values can diverge: Stage 1: the user deposits 1 BTC at 17:00 UTC and a snapshot of its 60,000 USD equivalent value is taken. This value is locked for withdrawal confirmation. USD value (Crypto asset) Accessible balance 0 Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 2: deposit is confirmed and goes to trade. The BTC deposit can be traded but not withdrawn.Published on May 13, 2024Updated on Apr 3, 2026FAQ345How do I secure my account after detecting unusual activity?
Here’s how to manage them: Open the OKX App > Navigate to the Exchange section on the homepage and select the Menu icon Select P2P Trading Go to Profile on the homepage Select Profile on the P2P trading page Select Payment Under Payment Methods, you’ll see all your linked options To make changes, tap Edit, update the information, and save To remove a method, tap Delete, then Confirm to complete the actionVerified AddressOn the web Log in at www.okx.com Select Assets from the top menu Select WithdrawPublished on Mar 21, 2025Updated on Feb 12, 2026FAQ32Why hasn't my withdrawal arrived in the account?
Select Assets > Withdraw > Withdraw crypto 2. Select three dots at the top right > Select Withdrawal history to view withdrawal records for the past 90 days. On the Web: 1. Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements?Published on Aug 22, 2023Updated on Apr 9, 2026FAQ20,672Pay FAQ
Learn more here.4. How do I make a payment on Pay? Here’s a simple guide for you to make a payment on OKX app: Go to Pay on the bottom navigation menu in Simple mode Select the green arrow button and select and Pay any contact option from the main menu Enter the amount you'd like to pay Select the recipient by their name, phone number or email address Review the transaction details and click the Pay button to proceed5. How do I receive payments on Pay?Published on Feb 11, 2026Updated on Mar 11, 2026FAQHow do I deposit USD with U.S. Domestic wire transfer?
On the web Log in to your account on app.okx.com, go to Deposit Select US Dollar and select the Domestic wire transfer deposit method Select Domestic wire transfer to start your USD deposit Review the steps to on how to make a successful wire transfer Review the details of how it works Review the deposit instructions, login to your bank account to send a Domestic wire transfer and copy across the Recipient name, Recipient address, Routing number (ABA) and Account number.Published on Feb 5, 2025Updated on Feb 12, 2026FAQ9