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How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 12 Feb 2026853Why is Pay moving to Simple mode?
You’ll still enjoy all the features you love, including sending and receiving crypto, as well as shopping with crypto at GrabPay merchants. Update your app to start experiencing it.What does the new Pay home experience look like?Previously: Standalone Pay mode Old entry point for you to enter the Pay page Old Pay page once you enter the pageNow: Pay tab under Simple mode New entry point for you to enter the Pay page New Pay page once you enter the pageWhat's included in Simple Pay?Published on 27 Jan 2026Updated on 28 Jan 20264Scan to Pay FAQ
Scan to Pay works with any merchant in Singapore that’s part of the GrabPay network—Retail shops, lifestyle outlets, cafes or restaurants that accept GrabPay QR codes.Published on 16 Sept 2025Updated on 12 Feb 20261What can help prevent P2P crypto scams and protect my assets?
Avoid meetups in private spaces like an individual's home and validate the shop address of the merchant before the meeting. Do validate that the cash received is legitimate and the amount accurate before releasing any crypto assets. During meetups, always bring someone you trust and never go alone when conducting offline transactions.6.Published on 2 Sept 2023Updated on 12 Feb 20261,459
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