All
FAQ
Announcements
Product documents
How do I opt out as an Accredited Investor?
("OKX SG") If you have previously opted in to be treated as an Accredited Investor, you may opt out at any time.How can I opt out of Accredited Investor status? To opt out as an Accredited Investor: Start a live chat via our Support Center and let us know that you no longer wish to be treated as an Accredited Investor Once you confirm your intent to opt out, we may be required to take steps to comply with applicable laws and regulations.Published on 8 Apr 2025Updated on 17 Nov 2025How do I reach out to OKX Singapore customer support?
You may reach out to us in the following ways: On the app: access the menu via Menu at the top > select Get help under the More section On the web: scroll to the bottom of the homepage and select Contact usWhat can I expect after reporting an issue? OKX Singapore is committed to addressing all user-reported issues promptly.Published on 18 Jun 2025Updated on 17 Nov 20252Lead traders: How do I carry out lead trades?
After you become a lead trader, you can continue carrying out trades on the regular trading page. If a trade involves one of your selected lead trade contracts, a signal will be automatically sent to traders copying you, and they’ll automatically copy the trade at the market price. Lead traders can lead trades in spot copy trading, futures copy trading, and bots trading.Published on 21 Dec 2022Updated on 9 Apr 2026392How do I make a deposit? (app)
You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn’t support deposits of certain networks, such as USDT on the BSC network. Please deposit only cryptos supported by OKX.Published on 22 Aug 2023Updated on 9 Apr 2026149,722How do I make a withdrawal? (web)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on 22 Aug 2023Updated on 27 Mar 20261,579How do I make a withdrawal? (app)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on 22 Aug 2023Updated on 13 Apr 20265,862How do I make a deposit? (web)
You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks. Please deposit only cryptos supported by OKX.Published on 13 Aug 2023Updated on 13 Apr 20267,631Lead trader: how do I carry out spot lead trades?
Visit here to find out more about the possible reason for the failure of spot lead trade.Published on 2 May 2024Updated on 9 Feb 202647Why hasn't my deposit been credited?
If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.Published on 1 Sept 2023Updated on 3 Apr 202613,773How do I sign up and onboard for Block Trading?
To sign up as a Maker, please reach out to your account manager if you already have an account, or fill in the form here if you are a new user interested in making markets. If we think you're a viable candidate, our team will reach out to you to guide you through the process.Do I need to make any changes to my account before using Block Trading by OKX? Aside from meeting the minimum asset requirement, no changes to your existing account are required!Published on 23 Jun 2022Updated on 1 Dec 202575OKX Beginner's Guide
Check out our campaigns here. To get started, you'll need to deposit crypto into your account before you can begin trading. In certain regions, crypto transactions are subject to the Travel Rule, which may require additional information before the deposit can be unlocked. Note: You must join the campaign before making a deposit. Any deposits made prior to joining will not count toward the task. Please refer to our guides on depositing crypto to OKX: How do I make a deposit?Published on 20 Mar 2023Updated on 10 Apr 20261,721How do I avoid scams from off-site communication in P2P transactions?
Do This Never Do This Trade only inside OKX chat Move chats to WhatsApp/Telegram Set and verify your Anti-Phishing Code Trust emails without your code Place the payment within the given time window Make the payment after order is canceled due to time out Appeal right away if you spot a scam Wait or cancel without appealing Only trust emails that include your verified OKX Anti-Phishing Code. Share info with random emailsPublished on 11 Sept 2025Updated on 26 Sept 202514How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on 10 Oct 2024Updated on 8 Oct 202536Copy traders: How do I choose a lead trader?
Cost calculations will consider any changes caused by funds being transferred in or out of a user’s trading account. PnL PnL = Assets at start of period - Assets at end of period + Assets transferred out - Assets transferred in AUM Assets under management. The total value of assets copied by followers who are currently copying this trader.Published on 22 Dec 2022Updated on 9 Apr 2026259Guide to ID and selfie photos for identity verification
If you're required to provide a selfie holding an ID during the verification process, make sure you follow the instructions below: The ID you're holding should be the same as the one you photographed in the steps described above; The photo side of your ID should be facing towards the camera; Take your selfie in a well-lit space; Make sure the info on your ID is clearly legible; Make sure your face is fully visible, unobstructed by masks, hats, or glasses, etc.; Make sure your ID isn't blocking yourPublished on 13 Oct 2023Updated on 28 Jan 202613,451