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OKX SG Beginner's Guide
Select one of the headset iconsWhere can I find OK Assistant? To access OK Assistant, follow these steps: On the web: Select the headset icon at the bottom right corner of your screen. Select the headset icon at the bottom right corner of your browser On the app: Go to Menu, tap the headset icon to enter the support center, then tap on the headset icon again to interact with OK Assistant. Enter your question in the chat bubble.Published on 24 Jun 2025Updated on 3 Dec 20253Why can’t I see or use my crypto balance?
If the issue persists beyond 1–2 hours, contact our Support team via OK Assistant at the Support Center.What are the basic steps I need to complete? Confirm TxID or order ID: Always copy your deposit TxID or trade order ID for reference. Check network confirmations: Deposits may take longer if the blockchain network is busy.Published on 14 Oct 2025Updated on 15 Jan 20266How do I whitelist OKX Emails?
your iCloud account and select the Apps menu to access your Contacts Open your contact in iCloud Select the (+) below profile and select Create New Contact Create a new contact to whitelist Populate all the fields and be sure to add okx.com Add email to whitelist Lastly, select Done to complete the email whitelistOutlook Log in to your Outlook account and go to Settings and Junk email Open Junk email from settings Go to Safe senders and domains and select Add safe sender Insert okx.com and select OKPublished on 26 Nov 2024Updated on 8 Sept 202571How do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Below is how it achieves this: Taking advantage of market oscillations The bot excels in buying low and selling high during market oscillations, allowing users to capitalize on favorable price differentials. Earning range profit In a volatile market, the bot consistently earns range profit, increasing overall BTC holdings over time.What are some considerations for users?Published on 6 Mar 2024Updated on 10 Sept 202527How do I verify my wallet address?
Please make sure to carefully read our reminders before selecting OK. Cautionary reminder for you to take a note Once you've read our cautionary reminder, please select the category of wallet you are withdrawing to. Exchange or platform Private wallet Select the wallet categoryExchanges or platform For exchanges or platform, please select the correct entity from our dropdown list If the entity is not listed, please select Add to add it to our entity list.Published on 24 Jun 2025Updated on 17 Nov 20253Why is my accessible balance lower than my funds unavailable for withdrawal?
USD value (Crypto asset) Accessible balance 60,000 (~1 BTC) Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 3: the user converts his 1 BTC to ETH at the price of 3,000 USDC/ETH. He receives 20 ETH at 17:10 UTC.Published on 13 May 2024Updated on 3 Apr 2026348How do I update my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and select Menu Open Menu page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 15 Oct 202529How can I do spot trading with the Jupyter Notebook?
Learn more on how to access our market data and refer to the code below. 1 import okx.MarketData as MarketData 2 flag = "1" # live trading: 0, demo trading: 1 3 marketDataAPI = MarketData.MarketAPI(flag=flag) 4 result = marketDataAPI.get_tickers(instType="SPOT")print(result)6. How can I read the available trading pairs?Published on 29 Sept 2023Updated on 10 Sept 2025552How do I change my login password?
Self-service tool For quick access, click the button below:On the appI remember my login password Open your OKX app and go to User Center Open User Center page Select Profile and settings, find Security, and select Login password under the Authentication methods section Fill in the information below and confirm: Current login password New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Complete the Security authentication (such as Phone / Email authenticationPublished on 22 Aug 2023Updated on 4 Mar 202619,600Trading Fee Rules FAQ
Trader A (Maker fee: 0.02%; Taker fee: 0.03%) bought 100 contracts of call options (notional is 1 BTC): If trader A is the taker when order filled, so the Trading fee = Min(0.03% × 0.01 × 1 × 100, 7% × 0.05 × 0.01 × 1 × 100) = 0.0003 BTC; If trader A is the maker when order filled, so the Trading fee = Min(0.02% × 0.01 × 1 × 100, 7% × 0.05 × 0.01 × 1 × 100) = 0.0002 BTC.Published on 22 Mar 2024Updated on 15 Apr 20261,079How long does it take for a deposit to be completed?
OKX completes the deposit process based on the final Layer 1 status and block confirmations. [1 Bundle Verification]: the deposit only requires verification on Layer 2. [2 Bundle Verifications]: the deposit requires verification on both Layer 1 and Layer 2.Blockchain Network Congestion When the blockchain network is congested, transaction confirmation times may be extended, which can delay the deposit arrival time.Published on 17 Oct 2024Updated on 1 Jan 2026418OKX Sub-Affiliate link rules
Links created on or after January 1, 2026 will be assessed from the fourth calendar month upon link creation. Note: Links created before January 1, 2026, will continue to be assessed starting from the first day of the third calendar month after the link is created. Examples: A link created on August 1, 2026 will be assessed starting from November 1, 2026, and subsequently on the 1st day of each calendar month.Published on 28 Sept 2023Updated on 16 Mar 2026653What are the rules for P2P order cancellation?
You'll be banned for 15 minutes, 30 minutes, 1 hour, 4 hours, or all day. It'll be cleared at 00:00 on the same day. Trigger Restriction Duration 1st time The number of cancellations reaches the upper limit of the day.Published on 16 Aug 2023Updated on 15 Apr 20261,773USDG Convert Fees Change Announcement
OKX would like to inform you that the 1:1 pricing between USDC and USDG for offshore clients will be discontinued. Following this change, USDC <> USDG conversions will be subject to a 0.03% (3 bps) markup. This change will take effect on 2:00 (UTC+0) , 25th February. Thank you for your understanding and continued support.How to get USDG You can obtain USDG by accessing Convert.Published on 20 Feb 2026Updated on 21 Feb 20264Address type upgrade FAQ
Example 1: Entry 1: (Standard) Address A Entry 2: (Universal) Address A These addresses will be merged to Entry 2, which allows withdrawals of any crypto selected for a specific network, based on compatibility. Example 2: Entry 1: (Standard) Address A Entry 2: (Universal) Address A Entry 3: (EVM) Address A These addresses will be merged to Entry 3, which allows withdrawals of any crypto selected for EVM compatible networks.How does the verification period works after the address type upgrade?Published on 26 Aug 2025Updated on 30 Dec 2025858