All
FAQ
Announcements
Product documents
What's a private key/seed phrase?
You can view your private key by backing up the wallet. However, if the wallet is deleted, and the private key is forgotten or lost, it can't be recovered, meaning any assets associated with the private key can't be retrieved. Therefore, it's essential to keep the private key safe.Seed phrase Seed phrase provides an alternative way to represent private keys, which are typically 64 characters long and composed of numbers and letters.Published on 24 Aug 2023Updated on 4 Apr 20262,870How do I determine my company type and understand which documents I need to prepare?
For example, if it's privately owned, publicly traded, or has the ultimate beneficial owners.Consult key people from your institution If you're still unsure, try reaching out to the following individuals or departments within your institution: Legal team: Your institution’s legal team should be able to provide guidance on legal matters, including institution classification and compliance issues.Published on 13 Oct 2023Updated on 12 Feb 2026136How do I use a physical security key to protect my account?
What is physical security key? A physical security key is a type of hardware-based authentication used to verify account access and transactions. Unlike software-based options, physical security keys work offline and are not reliant on cloud services, minimizing risks like account takeovers or unauthorized access.Why choose physical security key?Published on 10 Jan 2025Updated on 12 Feb 202617,996What can I do with Discover in the OKX wallet?
OKX Wallet’s Smart Money feature aggregates the trading activities of wallet addresses with high success rates, helping users access key information earlier and improve their chances of success in Meme trading. With both custom signals and platform-provided signals, users can track the buy and sell actions of followed addresses or smart money in real time.Published on 24 Feb 2023Updated on 25 Mar 20266,367How do I avoid liquidation with trading tools and features?
It's important to understand the terms and conditions of our liquidation process to be fully prepared. Visit here to learn more about trading and risk management.Published on 2 Aug 2024Updated on 17 Nov 202516How do I create a DEX trading wallet?
With a DEX trading wallet, you don’t need to manage private keys or seed phrases, understand gas fees, or withdraw funds to an on-chain wallet. You can directly use your exchange balance to trade on-chain tokens. Passkey is used as the core authentication tool for signing transactions, managing your wallet, and recovering your account.What do I need to prepare before creating a Passkey wallet for DEX trading wallet?Published on 1 Oct 2025Updated on 3 Dec 202524FCA risk warning for United Kingdom users
Due to the potential for losses, the Financial Conduct Authority (FCA) considers this investment to be high risk.What are the key risks? You could lose all the money you invest The performance of most cryptoassets can be highly volatile, with their value dropping as quickly as it can rise. You should be prepared to lose all the money you invest in cryptoassets. The cryptoasset market is largely unregulated.Published on 17 Oct 2024Updated on 9 Apr 202613How do I raise a dispute when using P2P trading?
If you encounter a malicious complaint from a buyer, such as your Alipay account being reported, you can save a screenshot of the complaint or prepare the relevant order number and submit an appeal to seek assistance from customer support: Select the order you want to follow up with Select Need Help?Published on 22 Aug 2023Updated on 8 Apr 20263,530What should I do if I mistakenly withdraw crypto via the wrong network?
Return to the MetaMask wallet, select the network that you've wrongly transferred, or select Add a network to add the network Select or add the network you wrongly transferred on MetaMask 5.Published on 17 Mar 2023Updated on 26 Jan 20265,571What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Changing country of residence to one within the European Economic Area (EEA) If you're updating your country of residence to one within the European Economic Area (EEA), here's a guide to help you understand the changes and what to expect during the process.What are the key changes and updates?Temporary logout Your account will be logged out for approximately 5 minutes during the update process. If the logout lasts longer than 5 minutes, wait for the notification email before logging back in.Published on 2 Jul 2025Updated on 17 Nov 2025169What are the cryptoassets that are listed on OKX in the UK?
Ticker Token name 1INCH 1INCH AAVE Aave APE Apecoin API3 API3 ATOM ATOM AVAX Avax AXS Axie Infinity BNT Bancor BTC Bitcoin CHZ Chiliz COMP Compound CRV Curve DAI Dai DOGE Dogecoin DOT Polkadot ENJ Enjin EOS EOS ETH Ethereum FTM Fantom GALA Gala GRT Graph IMX Immutable KNC Kyber Network LDO Lido DAO LINK Chainlink LPT Livepeer LRC Loopring LTC Litecoin MANA MANA MASK Mask MATIC Polyglon MKR Maker NMR Numeraire SAND Sandbox SHIB Shiba Inu SNX Synthetix SOL Solana SPELL Spell STORJ Storj SUSHI SushiswapPublished on 15 May 2024Updated on 9 Feb 202623How can I do spot trading with the Jupyter Notebook?
How can I create API keys? After signing in to our platform, go to Trade > Demo trading to create API keys for testing purposes Open Demo trading page Go to Profile and select Demo Trading API to create API keys. Open API to create API keys Create API keys for the different master/sub accounts you might have Select Create API key Select Trade in the Permissions to trade with the API key Select Trade in Permissions Now you have access to your API key, your Secret key, and your passphrase.Published on 29 Sept 2023Updated on 10 Sept 2025550What's Strategy protection and hidden personal trades features?
Strategy protection hides key trade information from non-copy traders and delays updates for copy traders by 5 minutes. This ensures that your trade strategies remain confidential and reduces the risk of slippage. When enabled, Strategy Protection hides key information about ongoing trades from non-copy traders.Published on 14 Jul 2024Updated on 9 Apr 202662How do I become part of the OKX P2P Merchant Program?
Please prepare in advance to avoid your application being rejected due to insufficient preparation. To become a P2P Merchant Program OKX Maker, you need to complete verification, pay the required margin, and submit the necessary documents as requested. Once the platform approves your application, you can become a P2P trading Maker. The specific steps are as follows:1. Meet 4 verification requirementsCondition 1: Complete [Video Verification].Published on 25 Nov 2022Updated on 29 Jan 2026718What is OKX keyless wallet?
What should I do if the private key share stored on my device is compromised? If the private key share stored on your device has been compromised, you can recover your wallet by utilizing a cloud backup. Log into iCloud or Google Drive to download Share 3 and initiate the restoration process for your keyless wallet. After restoring with iCloud or Google Drive, all 3 private key shares will be automatically refreshed and generate new ones without affecting your wallet address or assets.5.Published on 1 Aug 2023Updated on 27 Jan 2026211