All
FAQ
Announcements
Product documents
Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on 8 Aug 2025Updated on 3 Oct 202511Apple Pay – Additional Terms
Recurring Transactions (if offered) By enabling a recurring purchase in Apple Pay you authorise us to debit your Card until you cancel. Cancel anytime in the app under Settings → Recurring Buys. No Warranty Apple Pay is provided “as is” without warranties of any kind.Published on 8 Aug 2025Updated on 3 Oct 202510Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on 1 Jun 2023Updated on 16 Mar 20265,562How to fix passkey error 50162 on Android devices
Find the passkey(s) Delete the passkey(s) Important note: if you also use OKX Pay, and the OKX Pay passkey works normally, do not delete the passkey labeled "OKX Pay," otherwise you may not be able to use OKX Pay. Return to OKX app and use your account normally. Optional: you can add or create a new passkey again after the deletionPublished on 8 Dec 2025Updated on 26 Dec 20251,485What should I do if I accidentally deposit crypto that OKX doesn't support?
Enter your withdrawal address, withdrawal amount, and preferred account to pay the network fee Note: The fee will be settled in USDT.Published on 26 Sept 2023Updated on 16 Mar 20261,910OKX NFT FAQ
Depending on what NFTs and where you are buying or selling, you may need to pay royalty, platform service fee, and Gas fee. Royalty: Buying or selling an NFT may involve paying a royalty to the creator. Although OKX doesn't charge any service fees, other platforms may charge you some money for buying or listing. Service fee: OKX NFT Marketplace doesn't charge any service fees.Published on 5 Jan 2023Updated on 27 Jan 2026541OKX P2P dispute handling rules
If the buyer has paid less than the order amount, the buyer will be asked to pay the outstanding amount within the specified timeframe. Any fees incurred during the refund will be covered by the buyer. If the buyer fails to respond or refuses to pay, the seller will be asked to refund the received funds. OKX reserves the right to suspend uncooperative or bad-faith* users during the process. OKX is not responsible for any resulting losses.Published on 28 Aug 2023Updated on 11 Mar 20261,108Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Published on 31 Aug 2023Updated on 26 Jan 2026985How do I use my Smart Account?
AA Smart Account has 5 exceptional features:Token Transfers Open your OKX app, select Wallet, and Send Select the crypto and network that you want to transfer Note: If you own the same token on multiple networks, you can select the one you want Enter the receiving address and transfer amount Note: If you've logged into an Exchange account, the system will auto-recognize the receiving address of your exchange account Select a stablecoin in the Pay with field to pay for the gas fees if your walletPublished on 30 Aug 2023Updated on 17 Nov 202512,992Common scam tactics
However, their earnings froze, and they were coerced into paying money to unlock their earnings, resulting in significant financial loss. This case exemplifies the importance of online financial awareness and serves as a reminder to be cautious when presented with too-good-to-be-true opportunities on the internet. It also underscores the need for vigilance and knowledge to protect oneself from online scams.Published on 28 Sept 2023Updated on 6 Feb 20262,623How do I create NFTs?
However, you won't be able to set it when lazy minting (buyers pay gas fees for minting) is enabled. We will review any NFTs created by you before releasing them, but those purchased from the secondary market don't require review. OKX NFT market currently does not charge any service feesHow do I transfer NFTs? Once an NFT is created, it's permanently stored on the blockchain and can't be deleted.Published on 8 Jun 2023Updated on 4 Mar 20261,408How do I use Trading bonus?
Trading bonus can be used as trading margin to open a position, to offset losses, and to pay funding fees. When you close a position, trading fees are first deducted from profits (if any), then from the trading bonus. When offsetting costs, trading bonus will be consumed before user-owned funds.Published on 8 Mar 2024Updated on 19 Mar 20261,134How do I buy crypto on OKX P2P trading?
You mustn't pay if the order is at risk of timing out because seller will regain the crypto held earlier when the timer reaches zero if the payment hasn't been marked as complete.Published on 5 Sept 2023Updated on 27 Mar 20268,801How can I protect myself from scammers?
What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on 21 Aug 2023Updated on 3 Mar 202612,046How to contact a third-party payment channel?
reach out to the third-party payment channels via contact details below: Fiat partner How to contact Simplex https://www.simplex.com/support/ Banxa https://support.banxa.com/en/support/tickets/new MoonPay https://www.moonpay.com/contact-us Mercuryo mailto: support@mercuryo.io Coinify https://help.coinify.com/hc/en-us/requests/new UTORG https://utorg.pro/contacts/ Advcash https://support.advcash.com/hc/en-us/requests/new Fiahub https://www.fiahub.com/livechat/ Itez https://itez.com/contacts Alchemy PayPublished on 2 Aug 2023Updated on 11 Feb 2026135