Account Abstraction (AA) Smart Contract Wallet is a wallet ensuring the assets are exclusively controlled by smart contracts while introducing advanced features like batch transactions, gas delegation, key recovery, and more. Learn more about the AA Smart Account's exceptional features.Why do I use an AA Smart Account? Enhanced security: you can implement multi-factor authentication and account recovery.

Before you continue, please note the following: The recovery methods described in this article apply only to withdrawals sent to a third-party wallet. Recovery requires access to the private key or seed phrase of the original address. If your withdrawal was sent to an exchange platform, please contact the exchange’s support team for assistance.Retrieve it via Web3 walletApp 1. Import your third-party wallet into OKX Web3 wallet via seed phrase or private key.

Begin investigation and recovery only from a trusted device and network Follow up with these steps: Run a full antivirus scan on all devices. Remove unfamiliar apps or software. Check recovery options (email, phone, 2FA) across critical accounts to ensure they remain under your control. Note: if you lose access to your recovery email or device, prepare identity verification documents and contact support immediately.How can I prevent a Trojan horse takeover?

You can refer to the deposit page for the estimated recovery time and check back later.

Currently, we only support the recovery of below-minimum deposits for certain crypto. If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms.

Seed phrases and private keys play a critical role in the security, recovery, and control of your digital assets in a Web3 wallet. Security: Seed phrases and private keys are the core credentials that protect your digital assets. Only the person who holds this information can access and control the wallet and its assets. Safeguarding them is essential to prevent theft and unauthorized access.

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

AA Smart Account eliminates the limitations of seed phrases/private keys, allowing performing batch transactions, gas deletion, key recovery and etc.

Similarly, OKX Wallet only supports the recovery of AA Smart Accounts that were created within OKX wallet.

Protect your privacy: Never share your recovery phrase, private keys, or SMS verification codes with anyone. Learn more with additional educational resources located here. Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.

Your email is required for system notifications, identity verification, and password recovery. Note: Each phone number and email address can be used to register only one OKX account. Both a phone number and an email address must be bound during registration.What should I do if I can't sign up?

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Reinstall the app If the previous steps don’t work: Remove the app from your device Restart your phone Download the latest version from the official app store Log in again Always make sure you back up your recovery phrase or login credentials before uninstalling the app.When should I contact support?

If your previous device may be compromised, it’s best to use a secure device for any account recovery or checks to reduce the risk of unauthorized access.

When performing actions such as transferring assets or viewing your recovery phrase and other critical information, you will be required to enter the wallet password for verification.What's the benefits of using OKX Wallet? Take full ownership of the assets Trade a wider range of on-chain assets, including meme coins, and discover high-quality opportunities directly on-chain.