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World Cup VIP Exclusive Gift Set FAQ
Riding the excitement of the World Cup, OKX is rewarding our VIP users with an exclusive gift set. The gift set contains an OKX limited-edition Mini Soccer ball, football jersey with personalized name and number on the back, among other items.How can I get the World Cup VIP Exclusive Gift Set? A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set.Published on Dec 19, 2025Updated on Mar 26, 2026309Unseen City Shirts - Blue Moon - NFT FAQ
Which jurisdictions are restricted from claiming the Unseen City Shirts – Blue Moon NFTs? Residents of Australia, the Bahamas, Bangladesh, Belgium, Bolivia, Brazil, Canada, China, Crimea, Cuba, Donetsk, Hong Kong, India, Iran, Iraq, Italy, Luhansk, Malaysia, Malta, Mexico, North Korea, Philippines, Singapore, Syria, Russia, Thailand, the Netherlands, Ukraine.Published on Apr 25, 2024Updated on Dec 4, 20252How to transfer crypto from Bitvavo to OKX?
Before initiating a transfer from Bitvavo to OKX, make sure both your accounts have been verified and make sure the details you provide match your verified account information on OKX to avoid issues. If you want to transfer funds from Bitvavo to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Bitvavo account through the web or app.Published on Jun 19, 2025Updated on Mar 12, 20266How to transfer crypto from Coinbase to OKX?
Before initiating a transfer from Coinbase to OKX, make sure both your accounts have been verified and make sure the details you provide match your verified account information on OKX to avoid issues. If you want to transfer crypto from Coinbase to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Coinbase account through the web or app.Published on Jun 19, 2025Updated on Jun 26, 20256Travel Rule FAQ (EEA region)
Global exchanges operate using different entities to serve different customers around the world. For example, at OKX we have OKX EU, OKX Singapore and more. The Travel Rule is still a relatively new requirement in the world of crypto so even within one exchange group, it may be that not all of the exchange entities are ready to handle Travel Rule transactions.Published on Dec 17, 2024Updated on Mar 30, 2026627How can I protect myself from scammers?
Scammers can send a fake SMS which at first glance looks like an SMS from a bank. Or they may send you a fake email, pretending to be from payment services such as Wise or AdvCash. Always check the email address to make sure the domain matches with the service domain. Raise a dispute if the domains don't match. Be cautious of 'partial payment or amount manipulation' scams.Published on Aug 21, 2023Updated on Mar 3, 202612,045How do I transfer crypto from Bybit to OKX?
Before initiating a transfer from Bybit to OKX, make sure both your accounts have been verified and make sure the details you provide match your verified account information on OKX to avoid issues. If you want to transfer crypto from Bybit to your OKX wallet read further. We will guide you through the process step by step, so we'll make the process as seamless as possible for you. Log in to your Bybit account through the web or app.Published on Jun 19, 2025Updated on Feb 13, 20262Why can't I join or claim rewards from a campaign?
If no further issues are detected, your eligibility may be restored without any further action required from you.Can I still use other features? Yes, this restriction only affects the specific campaign.Published on Jun 10, 2025Updated on Mar 19, 202614,233How do I manually swap assets from Synapse?
Go to Synapse's official website: Select the Swap option from the main menu Navigate to the Swap page by selecting it from the main menu Once the Swap page is loaded, connect your OKX wallet by selecting the Connect Wallet option Connect your wallet once you're on the Swap page Select the chain and the desired token for swapping from the received token before proceeding Fill up the details according to your preference Once the swap is completed, you'll receive the final desired token in your walletPublished on Oct 24, 2024Updated on Feb 9, 202611How can you protect yourself from a phishing attack?
Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on. Email attack: the attacker sends seductive or misleading email to the target user.Published on Aug 17, 2023Updated on Mar 3, 20263,688OKX customer review reward from Sourceforge terms and conditions
OKX and/or SourceForge reserve the right to exclude any participants from this promotion and/or cancel this promotion without notice. OKX and/or SourceForge reserve the right to interpret the terms and conditions of this promotion as it sees fit, and reserve the right to change or modify these terms and conditions at any time Please see the OKX Terms of Service, SourceForge Review Guidelines and Terms of Use for more information.Published on Aug 7, 2023Updated on Oct 8, 202585Why haven’t I received a reply from the blockchain project team?
Public blockchains like Ethereum and Bitcoin operate independently from us. If you contacted their official channels and received no response, it’s likely because these projects do not provide one-on-one support for user transactions. For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.Published on Oct 17, 2025Updated on Jan 27, 202612How do I safeguard my Web3 wallet from fraudsters?
A Web3 wallet serves as the bridge for our participation in the decentralized world. However, fraudsters often use mining, airdrops, and high-profit activities to bait users into clicking on unfamiliar links. This can lead to unauthorized access to wallets, or users may be deceived into providing mnemonic phrases or private keys, resulting in the loss of assets.Published on Dec 13, 2023Updated on Jan 27, 2026982How do I add funds from portfolio to my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio. Users need to set up Pay before they can add funds from the portfolio function.How do I add my funds?Published on Jan 22, 2026Updated on Jan 22, 20261How do I protect my account from Trojan horse takeovers?
Refrain from visiting untrustworthy websites or installing unknown software. Use devices and software from reputable sources only. Note: If your email, authenticator, and passkey accounts share the same login, a hacker could compromise all of them at once. Use separate accounts where possible for critical services. Your awareness is your first line of defense.Published on May 30, 2025Updated on Feb 5, 202611