You can set the anti-phishing code in User Center > Security Center > Anti-phishing code. After setting the anti-phishing code, the email sent by OKX will contain the anti-phishing code you set. If there's no anti-phishing code in the email, it's a forged or fraudulent email. Whenever you find an SMS or email is suspicious, you're always welcome to contact our support center that's available 24/7 to verify the authenticity of the message.

In futures grid mode, you can amplify position size with leverage, enabling you to trade greater volume than otherwise possible. Be warned, though. Leverage is a more advanced tool that carries much greater risk than simple spot trading. If you’re going to trade leveraged positions with the futures grid trading bot, make sure you fully understand the risks first.

If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.

You can check your order details to see how long it'll take for your crypto to land back in your portfolio.

For example, if you want to trade sUSD for ETH, a direct sUSD > ETH swap might not be the best option. In this case, it requires an sUSD > USDT/DAI swap and then a USDT/DAI > ETH swap to get the best rates. DEX aggregators will calculate all the possibilities and complete the swaps in one step for users.

What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.

This function is only applicable when: You want to update your current phone number or email address, but the new phone number or email address is linked to another account. You want to link a new phone number or email address, but it's linked to another account. You want to migrate an unverified account into a verified account. Note: you can't merge a verified account into an unverified account.How to migrate my email address or phone number?

If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features.

To access the DCA bot, navigate to the home page and select Trade Select Trading bots before selecting your preferred DCA Trading Bot Begin the setup process by choosing from the different AI strategiesWhat should I do if I'm unsatisfied with the pre-set parameters? You can tweak the respective fields to change things like how often your entries are triggered and the margins for take-profit targets, as per the martingale strategy.

This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info section

By following these simple steps below, you’ll be able to restore your interface quickly and get back to trading without any hassle: Navigate to the Chart settings menu at the side menu of your trading screen Select Settings to load the menu Look for the Reset option in the chart settings menu to reset the existing settings Select Reset to change the layout back to the default settings Confirm your selection to revert all widgets, charts, and settings to their default positions and configurations

You can convert the unavailable funds back to cash and withdraw the equivalent value of recently deposited cash (in local currency) to your linked bank accounts.Can I still buy, sell, and trade crypto that's unavailable for withdrawal (not part of crypto available for withdrawal)? Yes, you can still buy, sell and trade on our platform at any time.

If this happens after you get your reward, the reward may be taken back. If you don't opt in to the campaign by March 11, you will not be eligible for any of the rewards. You must be an identity-verified retail user residing in eligible countries within the EEA. The eligible countries are: Netherlands, Germany, France and Poland. 6. When will I get my BTC reward? Your rewards will appear in your account shortly after you earn them, but they are "locked" for 60 days.

Yes, you can change the address currently associated with your account to a new address. You may need to provide an additional proof of address document to verify your new address.6. Why do you need my residential address? We're required to ask for your residential address in order to verify your identity for our regulatory compliance program. Providing a residential address will also help keep your account secure.7. I'm under the age of 18. Why can't I sign up?

Authenticator App: you can open your authenticator app and get the code that's linked with your account.Other ways to authorize a new device All verification options should automatically lead you to the login page once you authorize your device. If it doesn't work, you can select Complete verification on the previous page to log in. If none of the previous options work, try our AI chatbot. You can select Contact customer support on the web or Request manual verification on the app to open it.