All
FAQ
Announcements
Product documents
How do I buy crypto with Google Pay?
If you want to find out how you can buy crypto with Apple Pay, visit here.Published on Jul 22, 2025Updated on Feb 4, 20263How do I buy crypto with Apple Pay?
Log in to your account on OKX app, go to Buy Crypto Select '>' icon under Select your payment method Select your payment method section On the method selection screen, select Apple Pay Select Apple Pay as your payment method Select the crypto and amount you want to purchase, then select Preview your order Review your order and confirm it by selecting Buy Authenticate the purchase using biometrics (Face ID/Touch ID) or your device PINFAQ1. How do I add my card to Apple Pay?Published on Jul 2, 2025Updated on Mar 2, 20265How do I add funds from portfolio to my Pay balance?
Easily add assets from your portfolio to your Pay balance. If your Pay balance is low, you can top it up anytime from your portfolio. Users need to set up Pay before they can add funds from the portfolio function.How do I add my funds?Published on Jan 22, 2026Updated on Jan 22, 20262Common scam tactics
Be extra cautious when approached through social media platforms like Facebook or Telegram.What should I do if I have fallen for a scam? For more details on what to do during or after a scam, check out this article.Published on Sep 28, 2023Updated on Feb 6, 20262,640Do I need to pay fees for deposit and withdrawal?
No network fees for deposits You don’t need to pay any fees when depositing crypto into your OKX account. The withdrawal fee is always paid by the withdrawing party, not the receiving party. For example, if an individual (can be you or someone else) deposits crypto into your OKX account, you don’t need to pay the fee. Vice versa, when you withdraw crypto from your OKX account, you’ll be charged the withdrawal fee.Published on Jun 1, 2023Updated on Mar 16, 20265,578Pay Account FAQ
Receive USDG and USDC to your Pay balance to pay others. Use your card to make purchases using USDG and USDC.How can I recover my Pay account? You can easily sync your passkeys using a cloud backup through iCloud (iOS) or Google Password Manager (Android). If the cloud backup isn’t available, you can reach out to our customer support team to recover your passkey (Pay account).How do I set up my Pay account? Setting up your Pay account is simple.Published on Jan 22, 2026Updated on Jan 22, 20262How can I protect myself from scammers?
What is the “Please Pay on My Behalf” scam and how can I avoid it? Scammers may use Alipay to send you a “Please pay on my behalf” request and provide a screenshot as proof. If you don’t notice the trick, you could be scammed. If you encounter this behavior, please don't proceed with the payment and kindly submit an appeal immediately.Published on Aug 21, 2023Updated on Mar 3, 202612,106Google Pay – Additional Terms
No Warranty Google Pay and the tokenised Card are provided “as is” and without warranties.Published on Aug 8, 2025Updated on Oct 3, 202511Apple Pay – Additional Terms
Your Device & Security You are solely responsible for maintaining control of the Apple Pay-enabled device, passcode, Touch ID / Face ID, and any iCloud credentials. If the device is lost, stolen, or compromised, you must remove the Card from Apple Pay. Data Use We receive limited transaction data from Apple (token, merchant name, amount, and date) and use it only to authorise your purchase, prevent fraud, and comply with law. We do not share this data for marketing.Published on Aug 8, 2025Updated on Oct 3, 202510X Layer upgrade and OKT/OKB asset handling FAQ
How much OKB will I receive? OKT will be converted to OKB based on the average closing prices of OKT and OKB on the platform's spot market between July 13, 2025, and August 12, 2025.How much OKB will be burned? A one-time burn of 65,256,712.097 OKB, including historically repurchased and reserved tokens, will be executed through a smart contract.Published on Aug 13, 2025Updated on Jan 29, 202628Where do I find limits, fees and processing time details for cash withdrawal?
Here's how to access our cash withdraw feature, once you log in to your OKX account from mobile app or website:How do I access the cash withdrawal feature?Published on May 23, 2025Updated on Mar 4, 202634Where can I find details about cash withdrawal limits, fees, and processing times?
The fee as displayed on the withdrawal page for app The fee as displayed on the withdrawal page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your withdrawal is. Example: If the flat fee is 3 EUR, you’ll always pay 3 EUR whether you withdraw 10 EUR or 1,000 EUR. Percentage fees The fee is calculated as a percentage of your withdrawal amount. Example: If the fee is 2%, and you withdraw 100 EUR, you’ll pay a 2 EUR fee.Published on Apr 13, 2026Updated on Apr 13, 2026Where can I find details about cash deposit limits, fees, and processing times?
The fee as displayed on the deposit page for app The fee as displayed on the deposit page for web Examples of fees charged: Flat fees A fixed amount charged no matter how big or small your deposit is. Example: If the flat fee is 3 EUR, you’ll always pay 3 EUR whether you deposit 10 EUR or 1,000 EUR. Percentage fees The fee is calculated as a percentage of your deposit amount. Example: If the fee is 2%, and you deposit 100 EUR, you’ll pay a 2 EUR fee.Published on Apr 13, 2026Updated on Apr 13, 2026Where do I find limits, fees and processing time details for cash deposit?
Here's how to access our cash deposit feature, once you log in to your OKX account from mobile app or website:How do I access the cash deposit feature?Published on May 23, 2025Updated on Apr 14, 202628How do I automate grid trading strategies on futures grid trading bot?
Leverage is an advanced tool that carries much greater risk than simple spot trading. This tool doesn't provide financial or investment advice and past performance isn't indicative of future results. If you choose to trade leveraged positions with the futures grid trading bot, make sure you fully understand the associated risks beforehand. You can learn more about leverage and margin requirements here.How do I automate buys and sells with OKX’s futures trading bot?Published on Jun 13, 2024Updated on Sep 10, 202531