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Affiliate FAQ
What are the common reasons my invitees fail to establish a binding affiliate relationship with me? The common reasons include: They entered the wrong invitation code during registration, preventing the establishment of the invitation relationship. They completed registration through a paid advertisement channel, which does not allow for the binding of the invitation relationship with you.Published on Dec 4, 2024Updated on Apr 6, 2026723What onboarding information is required for a fund?
Provide organizational documentation Provide organizational documentation that regulates and binds the fund and establishes its control and management structure.Published on Oct 13, 2023Updated on Feb 12, 2026120What onboarding information is required for the non-profit organization (NPO)?
Provide organizational documentation Provide organizational documentation that establishes the organization's structure, purpose, corporate registration number and rules of the NPO. Provide identifying information Provide identifying information for the NPO, such as your institution’s legal full name, registration address, principal place of business, institution type, an industry, amongst other pertinent and verifiable data.Published on Oct 13, 2023Updated on Feb 12, 202671What onboarding information is required for a family office?
Provide organizational documentation Provide organizational documentation that regulates and binds the family office and establishes its control and management structure.Published on Oct 13, 2023Updated on Feb 12, 202670What onboarding information is required for a Publicly Traded Company?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the publicly traded company, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on Feb 12, 202676What onboarding information is required for a privately owned financial institution?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the privately owned financial institution, as well as the identity of each key person involved. Learn more about the types of institutions that are supported by us here.Published on Oct 13, 2023Updated on Sep 27, 2025170What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not registered, organized, incorporated, formed, or established in the United States; E. Applicants’s principal place of business is not located in the United States;(The term “principal place of business” used herein means the location from which the officers, partners, managers or traders of Applicant primarily direct, control, and coordinate the activities, including trading, trading analysis, or trading or investment strategy, of Applicant.) F.Published on Feb 5, 2024Updated on Oct 8, 2025131What onboarding information is required for the government-owned enterprise?
Provide organizational documentation Provide organizational documentation that regulates and binds the government-owned enterprise and establishes its control and management structure.Published on Oct 13, 2023Updated on Apr 6, 202661What onboarding information is required for a privately owned company?
Provide organizational documentation Provide organizational documentation that regulates and binds the privately owned company and establishes its control and management structure.Published on Oct 13, 2023Updated on Feb 12, 2026280Travel Rule FAQ (EEA region)
If there's a particular exchange that you'd like to be able to withdraw to that is currently not listed or working, please ask the exchange to contact us at travelrule_dd@okx.com and we'll help them establish a compliant Travel Rule connection with OKX.Published on Dec 17, 2024Updated on Mar 30, 2026629How to stake and redeem ETH with EigenLayer?
It allows Ethereum validators to reuse their staked Ether (ETH) to secure other protocols within the Ethereum ecosystem, thereby enhancing the security and trust of these protocols without requiring them to establish their own validator sets. EigenLayer restaking allows you to use the staked ETH and secure additional decentralized networks, enhancing both security and potential rewards.How do I stake ETH on Eigenlayer?Published on Jul 14, 2025Updated on Nov 17, 20252Understanding OKX's Security Fund
The Security Fund is a segregated pool of assets, established and fully owned by OKX. Its sole function is to serve as a financial buffer and a safety net specifically designed to mitigate counterparty risk arising from leveraged trading, including derivatives and futures trading where available. Some other cryptocurrency exchanges may have a similar system in place, typically called an "Insurance Fund".Published on Mar 25, 2026Updated on Apr 24, 20264How do I set a price alert?
By setting up alerts, you establish a proactive defense mechanism, ensuring you're promptly notified whenever price action aligns with your price levels of interest. How can I set a price alert? You can set a price alert and be informed when the price reaches the key price points. Navigate through the process by following these steps: On the App: 1. Tap Trade > Select the trading type at the top 2. Tap the three dots in the upper right corner > Alerts > Add alert 3.Published on Apr 30, 2024Updated on Apr 15, 2026261What onboarding information is required for a Trust?
Provide identification documentation Provide valid proof of identity (PoI) and proof of address (PoA) documents that verify the existence and establishment of the Trust, as well as the identity of each key person involved.Published on Oct 13, 2023Updated on Feb 12, 2026114Formal Complaint Handling Process
The Complaints Handling Procedure (the “Procedure”) is established and drawn to address the handling of complaints received from users who are registered as OKX Europe Limited (“OKX” or the “Company”) customers, and are based within the European Union or European Economic Area. The Procedure sets out how to make a complaint, a summary of the complaints handling processes, and the escalation routes should you not be happy with our final response.Published on Jan 23, 2025Updated on Apr 21, 202620