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How do I join a video call with customer support?
Select Help Center on the login page Select the icon at the top right corner Select ticket center > Help icon on the login page Select Join video call appointment Enter the authentication code that is sent to your email and join the video call Enter the authentication code in order to join the video call Note: after your contact email is verified, you'll receive ticket updates via email.Published on Aug 26, 2025Updated on Apr 6, 202649Crypto Tax Reporting (DAC8) FAQ
be + (plus), - (minus) or the letters Y, X, W, V, U, A, B, C, D, E, F - 3 digits - 1 alphanumeric character Found on: Finnish ID card or passport Tax documents Healthcare and social security records Official correspondence • https://www.oecd.org/content/dam/oecd/en/topics/policy-issue-focus/aeoi/finland-tin.pdf • http://www.vero.fi/fi-FI/Tietoa_Verohallinnosta/Yhteystiedot/Palvelunumerot France Numéro fiscal de référence (NIF) - also called numéro d’identification fiscale Digits: 13-digit Format:Published on Feb 23, 2026Updated on Mar 16, 20263OKX listing mechanism
The applicable mechanism will be announced in advance based on the characteristics of the asset.The listing mechanisms supported on OKX include: Call Auction Pre-open Call AuctionWhat is a Call Auction?Published on Apr 27, 2018Updated on Apr 2, 20267,469OKX API FAQ
Follow the steps below: Log in to your OKX Account > Trading > Demo Trading > Personal Center > Create Demo Account API key > Start Demo TradingWill the API key expire? API keys that aren't bound to IP and have transaction or withdrawal permissions will be automatically deleted after 14 days of inactivity.Published on Sep 20, 2024Updated on Mar 23, 2026134My phone isn't working, what should I do?
I tried everything but nothing helped If you have any questions, start with our AI chatbot: you can find it in our support center on the website or in the app. You can also contact our customer support through chatbot.Published on Aug 1, 2024Updated on Jan 27, 20267How do I authorize a new device when I log in?
Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it. You can request up to 5 phone verification calls in 1 hour. Email verification: when you request email verification, we'll send a link to the email linked to your account. Open this link to confirm authorization. If you can't open the link from email, try copying and pasting it to your browser.Published on Aug 31, 2023Updated on Mar 16, 202613,745What are OKX's crypto trading bots and how do I utilize them?
On the app Head over to Menu > User Center option at the Home page Select Menu at the Home page Select Bots to explore our selection of trading bots Within the User Center section, select Bots Trading bots page loads up and it's ready to be exploredOn the web Hover over the Trade menu and select the Spot option Select Spot from the dropdown menu Access trading bots under the Tools option Select the type of trading bot of your preference from the Tools optionPublished on Sep 4, 2025Updated on Jan 20, 20261How do I stay safe from phishing SMS using the name OKX?
High-risk behavior: Messages containing suspicious links or requests to call a specific phone number.Why are these messages so convincing? Due to limitations in SMS technology, sender names can be easily spoofed.Published on May 9, 2025Updated on Mar 4, 2026321Affiliate FAQ
Kindly refer to: https://www.okx.com/docs-v5/en/#affiliate-rest-apiPublished on Dec 4, 2024Updated on Apr 6, 2026722What are the cryptoassets that are listed on OKX in the European Economic Area (EEA)?
We'll continue to list and delist tokens on an ongoing basis.Token A ATH RPL ALCX FLOW CTXC LAYER ULTI SSV CVX PHA CVC WCT NOT RADAR PEOPLE BADGER DEP BABY MERL BLUR TON 1INCH DGB FLUID SAFE CORE ENS GRT DOGE PARTI PRCL FLR POLYDOGE T EGLD NAVX MEW GEAR IMX API3 ELF PI WIF FLOKI GODS FIL ETC KAITO TNSR OAS ELON NEAR ETH IP ZEUS APT GALA GHST GAS BERA W CITY DYDX SOL GLM ANIME VENOM ARG ILV FLM HBAR S ZKJ MENGO AGLD AVAX ICX TRUMP ETHFI POR ERN UNI IOST NC AEVO ETHW SLP WBTC IOTA DUCK STRK SWEAT BABYDOGEPublished on Mar 11, 2024Updated on Nov 17, 202594Forced Loan Repayment, Credit Line Liquidation and Risk Unit Terms and Conditions
Withdrawal Margin Ratio If the MR% <= this ratio, assets cannot be withdrawn from or transferred out of the Risk Unit Margin Call Margin Ratio If the MR% <= this ratio, the margin call will be triggered, as described in the OKX Terms of Service. If a Borrower does not respond to a Margin call and the request to top-up collateral within 24 hours of the Margin call, the accounts within the Risk Unit may be liquidated.Published on Mar 12, 2025Updated on Dec 9, 202531How do I avoid liquidation with trading tools and features?
Liquidation happens when the level reaches 100% and the margin call alert is at 300% (TBA). Always monitor your margin level Use stop-loss orders: a stop-loss order automatically closes your position when the market price reaches a predetermined level, limiting potential losses. Adjust leverage levels: modify your leverage as you prefer. As using high leverage increases the risk of liquidation, consider using lower leverage to reduce potential losses.Published on Aug 2, 2024Updated on Nov 17, 202516Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
To overcome this challenge, we break the accounts into smaller groups called batches. Each batch is processed separately using batch circuits, which checks the bottom portion of the Merkle tree. Batching not only makes it manageable but also allows us to run these checks at the same time (parallel processing).Published on Oct 21, 2024Updated on Feb 11, 202692Trading Fee Rules FAQ
Select details to find out how the fee is calculated From Order center > Order history Go to our Order center and select Order history. You will see the amount of the fee applied. Opening Order center page If you would like to check out how the fee is calculated, you can select Details and hover over the Fee.Published on Mar 22, 2024Updated on Apr 8, 20261,077Understanding OKX's Security Fund
Some other cryptocurrency exchanges may have a similar system in place, typically called an "Insurance Fund". Within our OKX group, depending on local regulations, the term "Security Fund" may be known by other names.The fund is primarily used to manage losses incurred when a user's position is liquidated and subsequently leads to negative equity (a state where the market value of the position falls below the "bankruptcy price" or zero-margin level).2. What's the Security Fund Used For?Published on Mar 25, 2026Updated on Apr 6, 20263