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Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on Jan 29, 2025Updated on Sep 27, 202530Disabling cloud sync on your authenticator app
Android: Open Microsoft Authenticator, select the More button in the upper right corner, select Settings, and toggle Cloud Backup off.Install the authenticator app on a separate device (optional) For added security, install your authenticator app on a device without the OKX app installed. This way, if one device is lost, both your OKX account and verification codes are less likely to be compromised.Published on May 12, 2023Updated on Apr 15, 20264,621How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.Published on Nov 28, 2024Updated on Sep 10, 202512How do I switch Profit and Loss (PnL) value and percentage display?
The Profit and Loss (PnL) shows your trading performance, either as a value or a percentage. It helps you track the profitability of your trades and overall portfolio.Why would I want to switch between PnL value and percentage display? Switching between PnL value and percentage allows you to view your performance in different ways: Value: Shows the actual profit or loss in the currency you are trading.Published on Jul 7, 2024Updated on Apr 8, 202646Why should I choose OKX affiliate program?
Learn more about it here.What am I missing out? Our affiliate program offers a tiered commission structure — the more referrals you bring in, the higher your commission rate. You can earn up to 50% commission on all trading fees generated by your referrals. We also provide a variety of marketing materials, including banners, links, and landing pages to help you grow your audience.Why should I be part of this affiliate program?Published on Apr 19, 2024Updated on Apr 10, 202618How to prevent phishing emails?
These emails commonly try to create a sense of urgency or temptation, for example asking you to “verify your account immediately,” “update your information,” or “claim a reward.”How do I identify a phishing email? Here are a few simple checks that can help you quickly determine whether an email is genuine:1. Check the sender's email address This is one of the quickest ways to identify a suspicious email, OKX uses a set of official email domains. You can view all official contact channels here.Published on Jun 24, 2025Updated on Dec 16, 20253How do I withdraw USD with an international wire transfer?
Once the deposit has been successfully processed into your OKX account, your bank account will be verified.4. How do I check my withdrawal history? You can review your withdrawal history on the cash withdrawal page under Cash withdrawals. View your cash withdrawal transaction on the withdrawal page5. How do I know when my money is sent from OKX via international wire transfer? You'll receive an email once money is deducted from your OKX account and on the way to your bank account.6.Published on Dec 31, 2024Updated on Apr 2, 20269How do I get started with On-chain Earn?
If you've got an insufficient amount, you can buy or deposit crypto Select the checkbox to agree with the user agreement and Confirm to complete the requestHow do I redeem from Earn? Review your existing orders under Portfolio > Transactions Select your order and proceed to Redeem Check your order details before redemption Confirm your redemption Confirm your redemption After you confirm the redemption, the order status will update to "Pending".Published on Jul 14, 2025Updated on Nov 19, 20256How do I reverse my trading position with one tap?
More opportunities for fast strategies: perfect for scalpers and breakout traders who depend on rapid decisions and minimal downtime between positions.How do I use one-tap reverse? Go to Trade > Positions Select the position you want to reverse Select the Reverse button (double-arrow icon for App) Note: this feature is available only in One-Way Mode; Hedge Mode isn't supported.Published on Jul 5, 2025Updated on Apr 6, 20269What's liquidation and how do I reduce the risk?
In simple terms, if losses increase and your available margin becomes insufficient, the position may be liquidated to limit further losses.What are the actions that can trigger liquidation? Liquidation risk can increase due to: adverse price movement insufficient margin high position size relative to account balance funding payments and fees reducing available margin over time volatility spikesHow do I reduce liquidation risk?Published on Apr 15, 2026Updated on Apr 15, 2026How do I level up my trades with Mizar?
Mizar is a crypto trading platform to manage and automate your orders. On Mizar, you can create your bots or copy-trade successful pros to manage your portfolio on your account by connecting to the Mizar bot interface with your OKX API keys.Why should I use the Mizar OKX trading bot? Mizar is a safe and reliable trading platform with a user-friendly interface and advanced trading tools.Published on Mar 28, 2024Updated on Jan 2, 20265What should I do if I deposit to the wrong address?
Please refer to the relevant documentation for more details: How do I find my deposit address and tag/memo/comment?Published on Oct 15, 2024Updated on Feb 12, 2026233How do I share order parameters?
Sharing your order parameters is a valuable feature that enhances collaboration among traders. Whether you want to communicate your trading strategies, discuss market trends, or seek feedback from others, we provide a seamless way to share your order details securely and efficiently. This eliminates the need for manual explanations, ensuring accuracy and clarity in trading discussions.Published on May 7, 2025Updated on Sep 10, 20254How do I discover new tokens?
This metric can indicate active trading volumes and investor interest.How do I stay informed with the new token listings? All you have to do is to enable your push notifications. Turn on push notifications to stay informed about the exciting new token listings by heading to the Menu > User Center > Notifications. This way, you'll receive real-time updates directly on your device, ensuring you never miss important announcements or opportunities in the ever-evolving cryptocurrency market.Published on Aug 9, 2024Updated on Sep 10, 202555What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on Oct 15, 2024Updated on Mar 4, 2026109