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Why is my withdrawal taking longer than usual?
To securely custody user assets, a portion of user assets is stored in cold wallets. We will perform cold-to-hot wallet asset transfers from time to time to manage the inventory. However, if assets in hot wallets are not sufficient to meet user withdrawal demands, an extra step is needed to transfer cold wallet assets to the hot wallet. This may cause delays of up to 24 hours to receive withdrawals. Learn more about hot and cold wallets.Published on Feb 29, 2024Updated on Feb 12, 2026201Travel Rule FAQ (EEA region)
This includes hardware or cold storage wallets.4. Under the Travel Rule, can I transfer crypto to/from my cold wallet? Yes, but you may need to verify ownership of the wallet.5. How do I verify my private wallet under the Travel Rule? You can verify your private wallet address with: Satoshi test: a verification process on our platform that involves sending a random amount of crypto to a designated address within a 180-minute window to confirm ownership. Learn more about the Satoshi test here.6.Published on Dec 17, 2024Updated on Mar 30, 2026627X Layer upgrade and OKT/OKB asset handling FAQ
You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB? Before January 1, 2026, you can deposit OKT from your wallet to the platform. The platform will automatically convert your OKT to OKB based on the average closing prices between July 13 and August 12, 2025.The current price of OKB is relatively high. Why not exchange OKB for OKT at this price?Published on Aug 13, 2025Updated on Jan 29, 202627
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