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How do I change my verified name?
Tap the edit icon to edit your name Select Confirm to proceed to change your name Fill in your Full name in English and Full name in Korean, then select Save changes to complete your name change. Select save changes once you've filled in your new namePublished on Mar 18, 2026Updated on Mar 26, 2026How do I stay safe from phishing SMS using the name OKX?
We’ve recently seen a rise in reports from users receiving fraudulent SMS messages with “OKX” as the sender name. These phishing messages are crafted to look official and may contain urgent alerts.Scammers use these tactics to create a sense of urgency and panic, pushing users to act quickly without verifying the information.What are the common scam tactics? Impersonation tactics: Fraudsters may use the official OKX name to appear legitimate.Published on May 9, 2025Updated on Mar 4, 2026321Disclaimer for machine translation
Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on Oct 8, 202598How do I unlock my deposit when the Travel Rule additional verification is required?
If your deposit is from the exchange platform Select the exchange platform name that your deposit is from in the Exchange platform field Input your sender's legal name in the First name and Last name field, then select Submit Note: if you're the sender or buyer of crypto assets, you can select I'm the sender checkbox.Published on Apr 29, 2024Updated on Dec 31, 20251What are Source of Funds (SoF) and Source of Wealth (SoW)?
(past 3 months) Tax Document Shows investments (past 12 months) Others Issued within the last 3 months with funds confirmation Exchange wallet Exchange Statement Issued within the last 3 months and showing name/wallet address Sale Receipt/Confirmation Shows recent crypto asset sales from centralized crypto exchanges (For example: OKX, Binance, Coinbase) Bank Statement Shows crypto asset sale profits Tax Statement Shows crypto asset sale profits Others Issued within the last 3 months and shows walletPublished on Dec 24, 2024Updated on Mar 4, 2026725Formal Complaint Handling Process
You may find the complaint template in the table below: Language Template Bulgarian Click here Croatian Click here Czech Click here Danish Click here Dutch Click here English Click here Estonian Click here Finnish Click here French Click here German Click here Greek Click here Hungarian Click here Irish Click here Italian Click here Latvian Click here Lithuanian Click here Maltese Click here Polish Click here Portuguese Click here Romanian Click here Slovak Click here Slovenian Click here SpanishPublished on Jan 23, 2025Updated on Mar 26, 202617How do I submit my proof of address (POA)?
Document should include the customer's full name, photograph & address. Note: The POA must be your residential address. Your full name on the POA must match your legal name. If you live with parents or a spouse, you may include a supplementary document, such as a formal attestation from the property owner or leaseholder. The POA must be issued within the last 6 months. The POA must be a clear photo of your original POA or a PDF file.Published on Sep 5, 2023Updated on Feb 23, 20264How do I verify an individual account?
Can I change my name after completing identity verification? This feature is only available in certain regions. Please refer to How do I change my verified name? If you're unable to change your name manually, please contact the OKX Assistant for support. Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.Published on Sep 25, 2023Updated on Mar 26, 202630,872A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: Driver's license (if the address is visible and matches the address provided) Government-issued IDs with your current address Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name Documentation or voter identification listing your full address and legal name issued withinPublished on Sep 25, 2023Updated on Mar 25, 20266,451How can I do derivatives trading with the Jupyter Notebook?
As mentioned in our last tutorial, in unified account, there are four account modes as we mentioned in the last tutorial: Spot mode, Spot and futures mode, Multi-currency margin mode, Portfolio margin mode. Note that only the last three margin modes, namely, spot and futures, multi-currency margin and portfolio margin, are eligible for derivatives trading.Published on Sep 28, 2023Updated on Feb 12, 2026194Crypto profit & loss analysis (PnL) FAQ
Average cost = (Average cost before the last purchase or deposit * Amount + Price of the last purchase or deposit * Amount) / Balance after the last purchase or deposit Note: price of the last deposit is the price at the moment of depositing7. How is the PnL calculated? PnL = (Last price - Average cost) * Current balance8. How is the PnL% calculated? PnL% = (Last price - Average cost) / Average cost9. How far back is the historical record of Crypto PnL analysis?Published on Aug 22, 2023Updated on Mar 3, 2026103Crypto Tax Reporting (DAC8) FAQ
Country Tax number name(individual) Typical format (individual) Where to find TINs?Published on Feb 23, 2026Updated on Mar 16, 20263What's Satoshi test and how do I complete it?
After the deposit is made, select the I've made the deposit option.Enter the address owner details for the Satoshi test After confirming the deposit, enter additional information about the address owner, for example, Country, First and Last name.Published on May 28, 2024Updated on Feb 17, 202660Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
The file must end with the name "_inclusion_proof.json." The JSON string contains your account balance and a snapshot of the Merkle path, then saves the file in a new folder.Published on May 10, 2023Updated on Sep 8, 2025179OKX API FAQ
Example of the response parameter of last traded price on the Tickers sectionPublished on Sep 20, 2024Updated on Mar 23, 2026133