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What's the current status of the temporary account security measure?
As an effort to keep your account safe, we've implemented a new security measure. The new security feature temporarily restricts account withdrawal activities after updates to withdrawal security settings are made to one's account.What changes trigger this security feature? Changing linked mobile number Changing linked email Changing Google Authenticator Change password regardless of if a new...Published on Jul 4, 2024Updated on Aug 28, 2025155How do I check the status of my institutional verification?
Please check your email for updates as our onboarding team may contact you for additional information While the application is under review Once your application is approved, the status will update to Approved Your institutional verification status will return as Verified once it's approved Note: if your application is rejected, the status will be updated to Rejected and you may select the verification feedback option for more information and you'll receive a detailed explanation of the rejectionPublished on Oct 10, 2024Updated on Oct 8, 202532OKX x McLaren NFT Sweepstakes Terms & Conditions
Shadow Cap 20 £40 / $50 6 MTC Tour 10 £95 / $120 Replica Cap 26 £43 / $54 7 2 GS tickets, paddock tour, driver meet-and-greet (+$1,000 for flights + accommodations) 2 £1,600 / $2,025 Cobranded cap 30 £35 / $45 8 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 9 Signed cap 5 £40 / $50 Cobranded cap 30 £35 / $45 10 MTC Tour 10 £95 / $120 Cobranded cap 30 £35 / $45 11 MTC Tour 10 £95 / $120 Replica Cap 27 £43 / $54 12 Virtual Driver Briefing 10 £0 / $0 Cobranded cap 30 £35 / $45 13 2Published on Apr 25, 2024Updated on Sep 8, 2025607How do I fix errors when submitting my institutional verification?
Navigate the status of your details via the progress bar Learn more on how you can fix the errors on your Institutional account application here.Published on Oct 10, 2024Updated on Oct 8, 202560What should I do if my withdrawal isn't successful?
Please contact the recipient promptly to confirm the status of the assets: If the recipient is a wallet, please contact the relevant wallet support for assistance. If the recipient is another trading platform, please reach out to their customer support for help.Published on Oct 17, 2024Updated on Feb 2, 2026236Why is my deposit/withdrawal suspended?
It's recommended that you pay close attention to our latest announcement for updates on the status and service resume, so you can stay informed and resume operations as soon as possible. You can also reach out to the project's support team if you need further assistance.Published on Aug 31, 2023Updated on Jan 26, 2026970How do I manually redeem my funds in Arbitrum?
Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details option Copy the transaction hash Open Arbitrum Tools by selecting the button below, and once you're in; insert your transaction hash, and select Submit: Select Submit to check the transaction status If your funds are stuck, you'll be prompted to connect your wallet.Published on Sep 11, 2024Updated on Sep 12, 202545How do I check my deposit progress?
You will see the deposit amount, deposit status, and deposit time on the details page Select View on blockchain explorer to check the real-time progress Select View on blockchain explorer to view the real-time progressOn the web Log in to your account at okx.com and go to Assets and select Deposit Find your deposit at All deposits and you're able to view the deposit amount, deposit status, deposit progress, and deposit time You can select View at Deposit address to check the real-time progress FindPublished on Aug 13, 2023Updated on Mar 3, 20268,780Address type upgrade FAQ
In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time. You have the option to change the verification status and the name associated with the address through the Address Edit option.Published on Aug 26, 2025Updated on Dec 30, 2025858How to stake and redeem ETH with EigenLayer?
Review your existing orders under Earn Select Earn on the app Select your order and proceed to select Redeem Check your order details Confirm your redemption Confirm your redemption After confirming your redemption, you can see the redeeming status in your order Example of redeeming status in your order Note: The redemption process follows the protocol's withdrawal rules. You can check your order details to see how long it'll take for your crypto to land back in your portfolio.Published on Jul 14, 2025Updated on Nov 17, 20252What should I do if I want to withdraw assets that are not supported on other platforms?
Solution: Once your withdrawal status is marked as "Withdrawing" or "Transferred Out," it means the assets have left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out when the funds will arrive.Published on Apr 8, 2025Updated on Feb 3, 20269How do I publish or subscribe to a signal on Signal Marketplace?
As a signal provider, you can check your signal revenues on Marketplace dashboard Note: look for your account status within the details section.Published on Mar 12, 2024Updated on Mar 4, 202644Why can’t I see or use my crypto balance?
What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer. Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended. What to do: Check the OKX Status page for any ongoing maintenance.Published on Oct 14, 2025Updated on Jan 15, 20263Why haven’t I received a reply from the blockchain project team?
If you made a deposit or withdrawal on our platform and the transaction status shows “completed” on your OKX account, but you’re still having issues, please check the following: Verify your transaction on blockchain explorer Copy the transaction hash (TxID) from your OKX transaction record. Paste it into the relevant blockchain explorer (for example, https://etherscan.io/ for Ethereum) to view the real-time status.Published on Oct 17, 2025Updated on Jan 27, 202610What's Satoshi test and how do I complete it?
Fill up the necessary information in regards to the address ownerCheck the verification status of your Satoshi test Upon submission of address owner, the status of your Satoshi test deposit will determine the next steps: If verified successfully, you can proceed with your withdrawal as usual. If verification is pending, you may still proceed with your withdrawal, but it'll be on hold until the Satoshi test is successfully verified.Published on May 28, 2024Updated on Feb 17, 202658