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How do I submit my proof of address (POA)?
Valid rental agreement: The lease period must be for at least 6 months or more and the remaining tenure of the agreement must not be less than 2 months (can be issued for an indefinite period). It has to be signed by both parties (landlord and tenant). Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution.Published on Sep 5, 2023Updated on Feb 23, 2026FAQ4Do I need to pay fees for deposit and withdrawal?
If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms. This is mainly due to the following: Operational costs: To ensure stable and reliable service, the fee includes a small portion to cover essential platform maintenance and operations.Published on Jun 1, 2023Updated on Mar 16, 2026FAQ5,562How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is aware of its obligations under OKX’s Terms of Service and to ensure compliance with certain regulatory requirementsPublished on Feb 5, 2024Updated on Oct 8, 2025FAQ131Phase 2 LUNA airdrop for OKX has started
At the time of the snapshot, all the LUNA and UST tokens that are being withdrawn or not deposited successfully will not be included. 2. At the time of the snapshot, accounts that hold LUNA and UST tokens valued under 1 USD will not be included in the airdrop. For more: OKX's detailed rules for LUNA airdrop Terra - Luna airdrop distribution OKX December. 23, 2022 (UTC)Published on Dec 23, 2022Updated on Nov 17, 2025AnnouncementsHow do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 2025FAQ78How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on Feb 12, 2026FAQ136OKX will list Ethernity Chain's native asset, ERN, for spot trading
ERNdeposits open at 6:00 am UTC on August 23. 2. Spot trading for ERN/USDT opens at 10:00 am UTC on August 23. 3. ERNwithdrawals open at 10:00 am UTC on August 25. Ethernity Chain is a blockchain-based platform that allows users to take advantage of the increasing popularity of NFTs. The developers position it as a DeFi crossover project with authenticated NFTs. In the Ethernity Chain ecosystem, all NFTs can be bought and sold on-chain.Published on Aug 23, 2021Updated on Nov 17, 2025AnnouncementsWhy do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address. Note: deposit tag/memo are typically 7–8 digits long. Please refer to the tag/memo number displayed on the deposit page and enter it exactly as shown. For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?Published on Aug 22, 2023Updated on Mar 4, 2026FAQ413Trade via P2P to get PEPE — over 2 billion PEPE up for grabs!
We're excited to announce an upcoming P2P activity with over 2 billion PEPE to be won!Published on Jun 21, 2023Updated on Nov 17, 2025AnnouncementsWhy hasn't my withdrawal arrived in the account?
Select Assets > Withdraw 2. Go to All withdrawals to view or download withdrawal records for the past year. If you need to view withdrawal records older than one year, you can download your funding history on the web. Learn more: How do I download my account statements? Here are the possible reasons:The block hasn't been confirmed by the miners Once you submit the withdrawal request, your funds will be submitted to the blockchain.Published on Aug 22, 2023Updated on Mar 29, 2026FAQ20,612A beginner's guide to identity verification
Why do I need to submit a selfie for identity verification? We need your selfie to compare it with your ID and make sure it's really you. We'll store it securely and never share with third parties.9. Which types of documents can I use to verify my residential address for account identity verification?Published on Sep 25, 2023Updated on Mar 25, 2026FAQ6,454How do I verify an individual account?
We're required to regularly request that customers verify their identity information. 2. Why did my identity verification for individual account get rejected? We reject verification for various reasons in accordance to our Terms of Service.3. Do I need to submit a new form of identification to verify my individual account? You may be asked to upload an updated form of identification if it's deemed necessary.4. Why is my individual account frozen?Published on Sep 25, 2023Updated on Mar 31, 2026FAQ30,964SUI user terms
Class Action Waiver Any claim or dispute arising under these Terms will take place on an individual basis without resort to any form of class or representative action (the “Class Action Waiver”). THIS CLASS ACTION WAIVER PRECLUDES ANY PARTY FROM PARTICIPATING IN OR BEING REPRESENTED IN ANY CLASS OR REPRESENTATIVE ACTION REGARDING A CLAIM.Published on Apr 21, 2023Updated on Nov 17, 2025AnnouncementsHow do I buy crypto with PayPal?
To comply with local laws and regulations, the payment methods available to you on your account will be limited to those that are appropriate based on the account verification documents you have provided during onboarding to OKX.2. Why do I need to verify my identity before making a a PayPal deposit? We ask you to verify your identity to follow local regulations, keep our platform secure, and help determine the best payment methods for your region.Published on May 2, 2025Updated on Dec 31, 2025FAQ4