All
FAQ
Announcements
Product documents
How do I whitelist OKX Emails?
and domains and select Add safe sender Insert okx.com and select OK Add email to whitelist Select Save to complete the email whitelistPublished on Nov 26, 2024Updated on Sep 8, 2025FAQ67How do I check if an email is officially from OKX via EML file?
., Gmail, Outlook) The system will check SPF, DKIM, and DMARC records. If the sender isn't authorized, the email may be rejected, marked as spam, or labeled as a "suspicious sender" in the user interface.If the email provider has more lenient rules (e.g., QQ Mail, some corporate mailboxes) The email may still be delivered even if SPF/DKIM fails, and the warning indicators may be less visible. This can make it easier for some users to mistake a faked email for an official message.Published on Nov 24, 2025Updated on Mar 4, 2026FAQ13OKX P2P Adds Western Union for IQD
We are thrilled to announce that Western Union has been added to our platform as a new payment method! This means that you can now use Western Union to deposit or withdraw funds for your cryptocurrency trades on OKX P2P. We hope this new addition will enhance your trading experience on OKX P2P. As always, if you have any questions or concerns, please don't hesitate to contact our customer support...Published on Mar 24, 2023Updated on Nov 17, 2025AnnouncementsHow do I add my emergency contact?
This is how your emergency contact appears, and you can always make an update to itWeb Log in on the website > Go to your profile icon > Security > Emergency contact > Add. Select Emergency contact under Advanced security in the Security section Read the description and guide before proceeding to Add emergency contact. Introduction to emergency contact and to proceed further, select Add emergency contact Enter contact details.Published on Jul 24, 2025Updated on Feb 12, 2026FAQ241How to add personalized messages for custom price alerts?
With the ability to add personalized messages to these alerts, you can include tailored notes, reminders, or even specific trading strategies to guide your actions when the alert is triggered. This feature not only enhances your trading efficiency but also keeps your alerts aligned with your unique goals and plans, ensuring you remain organized and prepared for every market opportunity.Published on Feb 6, 2025Updated on Sep 10, 2025FAQ3How to add a payment method to OKX P2P trading?
Knowing how to add your payment method will smoothen your P2P trading process. Learn how you can add your payment method below.Published on Aug 22, 2023Updated on Jan 30, 2026FAQ1,883OKX Adds Support for OKB as Collateral in C2C Loans
Dear valued customers, we are pleased to announce that OKX will be supporting OKB as a collateral option for our C2C loan functionality, accessible via both the web and the app version. Our C2C loan functionality allows users to lend and borrow funds via the loan market, and starting from July 17, users will be able to pledge OKB as collateral for loans, along with BTC and ETH. Here are the steps...Published on Jul 17, 2020Updated on Nov 17, 2025AnnouncementsHow do I add OKX widget on my phone?
Due to iOS restrictions, the widget may not display real-time crypto prices.How do I add homescreen widget? You may choose to add the widget on any home screen page or on the widget page (Swipe right from homescreen, it requires you to unlock the phone to perform the add action). Your device needs to be on iOS 14 or above.Published on Aug 15, 2023Updated on Feb 12, 2026FAQ5,801How do I add funds from portfolio to my Pay balance?
Go to Simple mode and select Pay from the main menu Access Pay option on the Simple mode page Select + Add to add funds from portfolio Add your funds through the + Add option Enter the amount you want to add to your Pay balance Key in the amount of funds that you wantHow do I transfer funds from my Pay balance to portfolio?Published on Jan 22, 2026Updated on Jan 22, 2026FAQ1OKX add 39 new tokens on unified USD and EUR spot trading pairs in EEA
To support the growth of the unified USD and EUR ecosystem and meet our users’ diverse trading needs, OKX is introducing the following unified USD and EUR trading pairs in our spot trading. Listing time: 9:00 UTC on March 9, 2026 Unified USD trading pairs ZRX/USD ZIL/USD TOSHI/USD FOGO/USD KSM/USD KAITO/USD T/USD RON/USD DGB/USD ACH/USD MOVE/USD CTC/USD TURBO/USD SAFE/USD BABYDOGE/USD ZETA/USD...Published on Mar 6, 2026Updated on Mar 10, 2026AnnouncementsHow do I automate grid trading strategies on futures grid trading bot?
Then, select Copy Copy your preferred AI strategy after selecting your trading pair Next, you can customize the parameters such as leverage and margin and add an optional take profit or stop-loss order. Then, select Create Set your preferred details before creating your bot Examine your order details and select Confirm Proceed to confirm once all the details are finalizedPublished on Jun 13, 2024Updated on Sep 10, 2025FAQ26How do I manually set up spot grid trading bots?
Using them, you're still able to adjust any setting to fit your own market outlook and risk preference. Please note that these backtesting results are based on past market data and are not indicative of future performance.Published on Sep 4, 2025Updated on Feb 24, 2026FAQFutures Grid
It works the best in volatile markets with a bullish outlook. Short Futures Grid: The bot only possesses short positions and earns profit by closing it when the price drops. It works the best in volatile markets with bearish outlook.Published on Jun 17, 2022Updated on Nov 24, 2025Product documentationHow do I capture dual-pronged arbitrage opportunities with the OKX ETH/BTC Bot?
Flexible for long-term bulls It accommodates individuals with a bullish outlook on either BTC or ETH in the long run, providing flexibility in investment strategies. Combination of coin rise and exchange rate oscillation profit By strategically combining the rise of individual coins with the oscillation profit from exchange rate fluctuations, the bot maximizes returns, especially during market fluctuations.Published on Mar 6, 2024Updated on Sep 10, 2025FAQ27What's Spot DCA (Martingale) bot and how to use it?
You can use any of these strategies as provided or customize the parameters to better suit your goals and market outlook. Please note that these backtesting results are based on past market data and are not indicative of future performance. Learn more about other trading bots available here.Published on Oct 21, 2025Updated on Dec 6, 2025FAQ