Chat Trade Facilitation User Agreement

Published on Aug 7, 2025

1. Overview

1.1 The Chat Trade Facilitation Service governed by this User Agreement (the “Service”) is, depending on the specific user, offered by the OKX entity on which you are onboarded as a customer under theOKX Terms of Service (“OKX”, “we”, “our”, “us” or “Platform”).

1.2 The Chat Trade Facilitation User Agreement (this "Agreement" or these “Terms”) governs your use of this Service and related services entered into by and between you (the “User” or “you”) and OKX. It is legally binding upon you and OKX. By accessing the Service and other relevant services provided by OKX, you agree and confirm that you have carefully read and fully understand the terms and conditions under these Terms (including any amendments made by OKX at any time), especially the terms which exclude or limit liabilities of the Platform under these Terms, and the terms that exclude or limit rights of the Users. If you do not accept these Terms or the contents of these Terms, or refuse to acknowledge and agree with the Platform’s right to unilaterally modify these Terms at any time, you have no right to use the Service provided by the Platform under these Terms and shall immediately stop using and accessing the Platform. Unless otherwise provided in these Terms, the terms used in these Terms shall have the meaning provided in OKX's Terms of Service.

1.3 The contents of these Terms also include OKX's various system specifications, other agreements or rules in connection with or related to these Terms or this Service, and other relevant agreements and rules regarding the services that OKX may provide from time to time. Once the aforementioned contents are released or published, they are an integral part of these Terms, and you shall be legally bound by them. By using this Service, you confirm you have read, understood, and accepted these Terms, the OKX Terms of Service, Risk & Compliance Disclosure, any relevant terms and conditions, service terms, user agreements, transaction and operation rules, policies, announcements and other rules (as amended and restated from time to time) published by OKX from time to time in connection with this Service (“User Agreements”), and that you agree to be legally bound by any and all terms and conditions thereof. Unless you have read and accepted all the terms and conditions of these Terms and applicable User Agreements, you are not authorized to and shall not use this Service or any of its corresponding services.

1.4 The Terms and any applicable User Agreements constitute the entire agreement and understanding regarding the use of any or all of the Service, and any manner of accessing them, between: You and OKX, depending on your location, nationality, services used, and your level of KYC and/or KYB completed.

1.5 These Terms shall supplement our Terms of Service. In the event of any conflict or inconsistency of any term or provision set forth in these Terms and our Terms of Service, such conflict or inconsistency shall be resolved by giving precedence first to these Terms. All other provisions of our Terms of Service not modified by these Terms shall remain in full force and effect. All capitalised not defined herein shall have meaning ascribed to it in the Terms of Service.

2. Eligibility to Use the Service

2.1 Eligibility and Access

2.1 You understand and acknowledge that:

  • You have agreed to abide by the Terms of Service and you are eligible and not prohibited from using the services defined therein, including the Service;

  • You have the experience and risk tolerance to use the Service, and have the experience and knowledge to invest in non-guaranteed cryptocurrencies products;

  • You should carefully consider and use clear judgment to evaluate your financial condition and the abovementioned risks before making any decision to use this Service, and bear all the losses arising there from;

  • In order to use the Service, you have the ability to perform operations on the internet;

  • These Terms are intended to comply with the laws of your country or region, and you agree to abide by those local laws and regulations. However, if there is a conflict between these Terms and local laws and regulations, these Terms will take precedence.

  • You are the legal owner of the Digital Assets in your OKX account and guarantee that the sources of these Digital Assets are legal.

  • You are subject to applicable Asset Under Management (AUM) requirements in order to use the Service.

  • You must be authorised under applicable local laws to engage in spot, fiat and or derivatives trading.

  • You must explicitly opt-in in writing and be approved by us.

  • Access to the Service is subject to OKX product restrictions applicable to your account on OKX.

  • Access to the Service is subject to OKX internal approval and may be denied or revoked at any time at our sole discretion.

2.2 You agree and undertake that:

  • You shall not use the Service for any illegal purposes, including but not limited to illegal gambling, money laundering, fraud, extortion, data breaches, terrorist financing, and any other violent activities or any businesses prohibited by the law;

  • You shall not conduct, initiate or promote any forms of market manipulation or other forms of illegal conduct, including but not limited to illegal gambling, machine-gunning (repetitive and excessive execution), misuse of indicative pricing for benchmarking, money laundering, fraud, extortion, extortion, data breach, terrorist financing, and any other violent activities or businesses prohibited by the law.

Violation of these behavioral standards may result in temporary or permanent suspension from Service access.

3. Risk Management

3.1 The Service relies on various measures to control risks, including but not limited to:

You should refer to the links above which describe each of these measures in detail. The content of the links above forms an integral part of this Agreement. OKX reserves the right to introduce additional measures to control risks from time to time. It may update the content of the links above or these Terms at any time, in accordance with the provisions of these Terms. Where material updates are made you will be required to confirm your acceptance of the updated Terms before continuing to access the Service.

3.2 If the size of your positions or open orders accumulates to a level which poses risk to other users, OKX, reserves the right to cancel your orders or close your positions or orders in part or in full.

4. Service

  • OKX provides a Request-for-Quote ("RFQ") service that facilitates price discovery for products listed on OKX through Quotes, which are essentially non-binding prices provided to you by a Market Maker. Market Makers act as counterparties to your trades executed under this Agreement. Such Quotes can be obtained by contacting OKX via instant messaging applications indicated by OKX, including but not limited to Telegram (collectively "Voice Channels" and individually a "Voice Channel").

  • OKX may charge you any fees or commissions for providing the Services. Our current fees are set out on the following link.

4.1 Voice Brokered Request

4.1.1 Initiating a Voice Brokered Request

(a) You may initiate a Voice Brokered Request, a quote requested through a Voice Channel, by contacting OKX through instant messaging applications.

(b) When you initiate a Voice Brokered Request, you shall enter into a Voice Channel with OKX.

(c) You are required to provide to OKX the details of the trade you wish to place for a Voice Brokered Request.

4.1.2 Obtaining a Quote

(a) Upon receipt of a Voice Brokered Request, OKX shall use best efforts to contact Market Makersto provide you with one or more Quotes from Market Markers.

(b) OKX may, if requested to do so by you, facilitate price negotiations between you and one ormore Market Makers.

(c) If requested, OKX shall take reasonable steps to facilitate price negotiations.

(d) If OKX is facilitating price negotiations, it shall do so for a maximum of 30 minutes for each Voice Brokered Request.

(e) In the event that you do not reach an agreement with the Market Maker, the Voice Channel shallclose and the Voice Brokered Request shall be deemed to have ended.

4.1.3 Accepting a Quote

(a) Upon verbal or written acceptance of a Quote that results from a Voice Brokered Request, you will be deemed to have created a Voice Order.

(b) A Voice Order shall be deemed binding upon mutual oral and/or written agreement and is obliged to be executed via RFQ within 15 minutes of quote acceptance.

(c) In order to execute a Voice Order, you are required to:(i) submit the details of the Voice Order through the RFQ process on the Platform;(ii) wait for the Market Maker to provide a Quote;(iii) review the Quote to ensure it matches the details of the Voice Order; and(iv) accept the Quote.

(d) You are responsible for reviewing the Quote to ensure that it matches the Voice Order.

(e) OKX shall not be liable in the event that the Market Maker responds or if you accept a Quote with a price that differs from the Voice Order agreed upon at Clause 4.1.3(a).

(f) You are responsible for placing the final Order agreed upon between you and the counterparty through the Platform.

(g) You acknowledge and agree that you are solely responsible for conducting all pre-trade margin verifications and ensuring the sufficiency of margin. A failure to execute a trade due to insufficient margin shall not invalidate or relieve you of your obligation to perform under the terms of the agreed trade. In such event, where the failure is attributable to your default, you shall promptly remedy the deficiency by top up the required margin and shall proceed to settle and execute the trade without undue delay.(h) OKX bears no responsibility for any inaccuracies or errors in trade execution.

4.2 Trading Dispute

4.2.1 All trades executed through the Service are considered firm and binding. Trading dispute(s) between you and counterparty refer to technical failures of a trade, and disagreements regarding the terms of a trade both prior to and after the execution of such trade. You hereby acknowledge and agree that you shall be bound by the trading dispute resolution procedures below.

4.2.2 The trading dispute resolution procedures are applicable to trade disputes arising from the following scenarios:

  • Renegotiation or trade reneging, including cases where one counterparty fails to affirm a previously agreed quote prior to the execution of such trade.

  • Trade failure due to non-exchange-related causes, such as connectivity loss, system errors, or operational delays during communication or execution.

  • Incorrect trade structures, where details of an executed trade deviates from the mutually agreed RFQ.

4.2.3 Clients must maintain professional conduct during trade dispute resolution.

4.2.4 OKX reserves the sole discretion to investigate any dispute, including but not limited to reviewing and documenting all available and submitted evidence, liaising with both counterparties and assessing the history and context of a trade, as well as conducting an internal review of the dispute.

4.2.5 Disputes must be addressed quickly and transparently to minimize market disruption. All disputes must be reported within 15mins of the trade event for investigation. Disputes submitted after this window will generally not be considered, except in cases where clear evidence of fraud or a system error is demonstrated.

4.2.6 To ensure the efficient and accurate handling of dispute resolutions, all submissions must include, at a minimum

  • Trade ID or timestamp

  • Description of issue

  • Supporting evidence (chat logs, emails, audio, screenshots)

4.2.7 Breaking or cancelling executed trades is not permitted. Executed trades are binding and can be only unwound by Reversal pursuant to Section 4.2.11

4.2.8 For trade failure due to non-exchange-related causes, OKX may verify the sequence of events through logs and, if mutual agreement is confirmed, the trade remains valid and binding.

4.2.9 For trade disputes due to incorrect trade structures, after OKX's appropriate investigations, if a mutual agreement is reached, counterparties may correct via Reversal (see Clause 4.2.11). Otherwise, the trade remains valid and binding.

4.2.10 Repeated instances of structural miscommunication may result in the issuance of a formal warning, a limitation of access to the Platform’s services, or the imposition of additional trade verification requirements, at the sole discretion of the Platform.

4.2.11 You and counterparties may initiate Reversal, upon mutual agreement, when a trade must be unwound due to error (including circumstances pursuant to 4.2.9). Both you and counterparties must agree with the following requirements.

  • Reversals must be initiated by mutual agreement between the affected counterparties.

  • Reversal trade details (same notional, opposite side, matching structure) must be confirmed prior to execution.

  • A Reversal must occur on the same trading day unless otherwise agreed by both counterparties.

  • OKX may assist in facilitating the Reversal but it does not assume liabilities arising from such Reversal.

4.2.12 OKX is not obliged to waive or refund any trading or platform fees associated with executed trades, including those trades after Reversal.

4.2.13 Depending on the nature and circumstances of the dispute, OKX may take the following actions:

a. Document the incident in accordance with applicable regulatory retention requirements.

b. Escalate repeat violations to internal teams for further review and potential action.

c. Report the activity to relevant regulatory authorities, if required by applicable law or regulation.

5. Representations and Warranties

5.1 You hereby represent, warrant and undertake that:

(1) The source of the Margin is legal, and the ownership is not disputed;

(2) The assets you have deposited or will deposit with OKX as Margin are unencumbered and free from all mortgages, charges, liens, security interests, or other claims.(3) The Margin is not subject to any litigation, preservation, mortgage, judicial freeze, and enforcement and thus becomes unenforceable, otherwise you shall be deemed to have breached these Terms and shall bear all responsibilities;

(4) You will not infringe the legitimate rights and interests of OKX;

(5) You are not on the sanctions list issued by any government and international organizations;

(6) If the above representations, warranties and covenants are no longer correct, complete and valid due to changes in the applicable laws, you will immediately notify OKX in writing.

5.2 You hereby acknowledge that if you breach the foregoing representations, warranties and covenants, OKX shall have the right to stop providing you with any and all services (including but not limited to this Service). If OKX suffers losses due to your breach of the foregoing representations, warranties and covenants, OKX has the right to hold you liable and you agree to indemnify and hold OKX harmless for the breach of these Terms.

6. Limitation of Liability

6.1 Risk Disclosure

(1) YOU EXPRESSLY AGREE THAT YOUR USE OR NON-USE OF THIS SERVICE AND RELATED SERVICES ARE AT YOUR OWN RISK. EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY UNDER THESE TERMS, THE SERVICES, ALL PRODUCTS AND SERVICES PROVIDED TO YOU THROUGH THIS SERVICE AND RELATED SERVICES PROVIDED TO YOU ARE STRICTLY OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND OKX AND ITS AFFILIATES OR ITS SERVICE PROVIDERS OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES TO YOU OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, QUALITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, NO ERRORS OR OMISSIONS, CONTINUITY, ACCURACY, RELIABILITY OF THIS SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IN CONTRACTS, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. OKX DOES NOT MAKE ANY UNDERTAKINGS AND WARRANTIES FOR THE VALIDITY, ACCURACY, CORRECTNESS, RELIABILITY, QUALITY, STABILITY, COMPLETENESS OR TIMELINESS OF THE TECHNOLOGY AND INFORMATION IN CONNECTION WITH THIS SERVICES OR OTHER SERVICES PROVIDED BY THE OKX.

(2) NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY OF EITHER PARTY FOR FRAUD, DEATH OR BODILY INJURY CAUSED BY NEGLIGENCE, VIOLATION OF LAWS, OR ANY OTHER ACTIVITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW OR REGULATIONS.

(3) Like any asset, the value of Digital Assets may fluctuate significantly, and there is a huge risk that Users may incur economic losses when buying, selling, holding or investing in Digital Assets and other related transactions. The choice of using and how to use the Services of the Platform is the User's personal decision, and the User shall bear any and all of the risks and potential Losses. OKX does not make any express or implied warranties regarding the market, value or price of Digital Assets. Users acknowledge and understand the instability of the Digital Asset market. The price and value of Digital Assets may fluctuate or collapse at any time. Trading Digital Assets is the free choice and decision of Users, and Users shall solely bear their own risks and possible losses. Your use of this Service means that you confirm and agree:

(1) You fully understand all of the risks associated with Digital Assets and related transactions;

(2) You agree to solely bear any and all risks and Losses associated with the use of these Services and engaging in any transactions involving Digital Assets; and

(3) OKX shall not be responsible for any of these risks or Losses or any other adverse consequences.

(4) The Platform cannot guarantee the authenticity, sufficiency, reliability, accuracy, completeness or validity of the content on the Platform, and shall not bear any legal liability arising therefrom. The User shall rely on the User’s independent judgment to conduct transactions, and the User shall bear all responsibilities for User’s judgment and/or decisions.

(5) Digital Assets involve a high degree of risk. Using the Service involves market risk, smart contract risk, liquidity risk, oracle risk, volatility risk, and legal and compliance risks, among other risks. Digital Assets are not the legal tender of any government, and their value is not guaranteed by a specific government. The value of Digital Assets may fluctuate greatly. Users shall be fully aware of the above risks and should exercise caution when conducting any transactions regarding Digital Assets. Users of the Service must have sufficient financial capability, maturity, experience and willingness to bear all investment risks and potential investment losses. Thus, Digital Asset investment is not suitable for all investors.

(6) You understand and accept the risks that you may incur by using this Service, and the related losses that you may suffer as a result, including but not limited to:

  • The key risks of the RFQ are related to market price fluctuations. In a highly volatile market, it may be difficult for users to predict the market price at maturity date; high price volatility of Digital Assets and their derivatives may cause significant or total losses in a short period of time; and you are willing and able to bear all risks caused by market price fluctuations and any economic losses you may suffer;

  • Once the Digital Assets you hold are frozen due to use of this Service, you will not be able to trade the frozen Digital Assets and accept the risks associated with the inability to trade these Digital Assets, you are willing to bear the risks arising from locking your Digital Assets and any economic losses you may suffer;

  • If OKX terminates this Service for any reason whatsoever, which it may do at its complete discretion, you may not be able to obtain the expected profits within the expected holding period (if any) which may result in the loss of your Digital Assets;

  • If there is a force majeure event, or a force majeure event that causes the price of Digital Assets to collapse, it may cause loss of your Digital Assets;

  • Technical abnormalities may occur, which may delay or prevent you from using this Service or conducting related transactions, which may cause loss of your Digital Assets;

  • Market abnormalities may occur, which may cause loss of your Digital Assets;

  • In order to maintain the overall health of the market, OKX may add, delete or modify the relevant provisions of these Terms, the policies, the terms and conditions or other related User Agreements, service agreements or terms from time to time. Such modifications may benefit or harm you.

You confirm that you fully understand the nature, risks and potential losses related to the Service. Before making a decision to use the Service, you should exercise independent judgment and carefully consider using the Service based on your own investment experience and capability, financial situation, investment objectives, investment period, willingness and ability to bear investment risks, the extent of your understanding of the nature and risks of this product, and other relevant circumstances. The aforementioned risks do not include all the risks and all the market conditions of the user's transactions related to this Service. If you have any questions or concerns, please seek advice from an independent financial advisor and/or legal counsel.

6.2 The trading market is volatile and may change rapidly in terms of liquidity, market and trading dynamics. You are fully responsible and liable for any and all trading and non-trading activities and your account used on or through the OKX Platform. You acknowledge and agree to be fully responsible for all your transactions and non-trading behaviours and omissions on OKX or through OKX, as well as all gains and losses arising from your use of the OKX website and this Service and any other services provided on the OKX Platform. You are responsible for any of your assets and liabilities in your OKX Account, and you are responsible for all your obligations for all your financial activities on OKX. OKX is not responsible for any and all losses arising from this Service and any other services provided on the OKX Platform and shall not assume any compensation or any other responsibility.

6.3 You agree and accept that when you redeem your assets, the time it takes for you to receive the Digital Assets in your account may vary and the assets received and displayed on the Platform shall be final. OKX shall not be liable for any losses caused by or related to time differences or discrepancies for receipt of Digital Assets.

6.4 You agree and accept that OKX reserves the right to amend the content of this Agreement any time in its sole discretion, including when you are using the Service. OKX shall not be liable for any losses arising from your misunderstanding of this Agreement, or your delay of reading the amendments to this Agreement.

6.5 You agree and accept that if the OKX Platform cannot function properly or the Service is interrupted arising from the following conditions, such that you are unable to use the Service or cannot make commands or perform related trading operations, including but not limited to failure, delay, interruption, lack of system response, delayed system response or any other abnormal circumstances, OKX and its affiliates shall not be liable for any losses. These circumstances include but are not limited to:

  • Service suspension for maintenance as announced by OKX;

  • Hacker attack(s) on the OKX Platform;

  • Failure to transmit data as a result of telecom equipment failures;

  • Force majeure events or accidents, such as but not limited to typhoons, earthquakes, tsunamis, flooding, plagues, power outage, war, turmoil, government actions, terrorist attacks and any other events that may lead to the suspension of the OKX Platform;

  • Service interruption or delay arising from hacking, computer virus, technical adjustment or failure, website upgrades, banking issues, temporary closure arising from government regulations and any other reasons;

  • Service interruption or delay caused by OKX’s systems being damaged, defective or unable to perform normally for any reason;

  • Losses arising from technical problems that cannot be predicted or solved by existing technical forces in the industry;

  • Losses suffered by you or other third parties arising from the fault or delay of the third party;

  • Losses suffered by you or other third parties arising from changes in laws and regulations or government orders;

  • Losses suffered by you or other third parties arising from force majeure events or accidents caused by other objectively unforeseeable, unavoidable and/or unsolvable circumstances.

You agree and accept that the aforementioned reasons may lead to abnormal transactions, market interruptions and other possible abnormal circumstances, and OKX reserves the right to refuse to or for any reason in its sole discretion to not execute your commands based on the actual circumstances. You understand and agree that OKX shall not be liable for any of your losses (including but not limited to direct or indirect losses, actual losses, or loss of possible yield and other similar or related losses).

6.6 Software Protocols and Operational Challenges

  • Software protocols that underlie Digital Assets are typically open source projects, which means that: (i) the development and control of such Digital Assets are outside of OKX's control, and (ii) such software protocols are subject to sudden and dramatic changes that may have a significant impact on the availability, ease of use, or value of a given Digital Asset. You also are aware of and accept the risks associated with operational challenges. OKX may experience sophisticated cyber attacks, unexpected surges in activity or other operational or technical difficulties that may cause interruptions to the Service. You understand that the Service may experience operational issues that lead to delays. You agree to accept the risk of transaction failure resulting from unanticipated or heightened technical difficulties, including those resulting from sophisticated attacks. You agree that OKX shall not be responsible or liable for any related losses.

  • You understand that the technology underlying Digital Assets is subject to change at any time, and such changes may affect your Digital Assets stored on our platform. You agree to be fully responsible for monitoring such technological changes and understanding their consequences for and regarding your Digital Assets. Users conduct all trading and make all related decisions based on their own volition, and OKX shall not be liable for any loss or damage incurred as a result of your use of any Services or your failure to understand the risks involved or associated with Digital Asset use in general or your use of our Services.

6.7 OKX strictly prohibits unfair trading behaviours. OKX reserves the right to enact, under its sole discretion, and take control over your account, if you:

  • are involved in price manipulation, insider dealing, market manipulation, market distortion or any other malicious wrongdoings to the market;

  • might be harming other users or OKX by exploiting the Service’s vulnerabilities or by other unreasonable means;

  • are involved in any other activities that OKX deems harmful to the overall well-being of the market.

OKX also reserves the right to take actions including but not limited to closing your accounts, limiting trading, halting trading, cancelling transactions, rolling back transactions and returning the relevant Digital Assets to any complainant so as to eliminate any adverse effects to the overall wellbeing of the market. In no event shall OKX be liable to you for any loss incurred when such action against you happens, and OKX has the right to hold you liable and you agree to indemnify and hold OKX harmless for the breach of these Terms.

6.8 You agree and accept that OKX shall not be liable for any losses caused by the risks described in this Clause 8 of the Agreement (including but not limited to any direct or indirect losses, actual losses or possible loss of profits).

6.9 The aforementioned provisions do not indicate all the risks arising from or related to your transactions through the Platform or all the conditions of the market. Before making any trading decisions, you shall fully understand the relevant Digital Assets; make cautious and prudent decisions based on your own trading objectives, risk tolerance, and financial conditions; and solely bear all risks and losses.

7. Indemnification

7.1 You shall take all possible measures to ensure that OKX is held harmless from any damages caused by your use of the Service or other activities related to your OKX account, otherwise you shall be liable for losses suffered by OKX.

7.2 You hereby acknowledge and agree to defend and indemnify OKX from any claims or requests (including reasonable legal fees) resulting from your breach of these Terms, your improper use of OKX services, your violation of any laws or infringement of any third party rights, any third party’s actions or omissions with respect to the authorized use of your OKX account, OKX website, app, and systems (including networks and servers used to provide any OKX services, regardless of whether such websites, apps, and systems are operated by OKX, or operated for OKX, or operated to provide OKX services to you), and make every effort to hold OKX harmless.

The User acknowledges and agrees that no information provided by OKX, notwithstanding whether included in these Terms or any other document or statement, shall be deemed as business, legal, financial or tax advice. The User may and should consult his own business, legal, financial or tax advisers regarding especially, inter alia, the individual chances, opportunities, risks, obligations or further costs arising from the reception of and in connection with Digital Assets under this This Service. OKX is not your broker, dealer, agent or consultant. The User acknowledges and agrees that in any transactions or other decisions or activities through which you use any OKX Services, OKX does not have a fiduciary relationship or fiduciary duty with you. No communication or information provided by OKX to you, notwithstanding whether included in these Terms or any other document or statement, shall be deemed, considered or interpreted as investment advice, business advice, legal advice, financial advice, tax advice, trading advice or any other type of advice. You shall determine whether any investment, investment strategy or related transaction is appropriate for you based on your personal investment objectives, financial condition and risk tolerance, and you shall be solely responsible for any and all Losses or liabilities. You should consult your own business, legal, financial or tax advisers regarding especially, inter alia, the individual chances, opportunities, risks, obligations or further costs arising from using this Service. OKX does not recommend you to buy, sell, transfer or hold any Digital Assets. Before making a decision to buy, sell, transfer or hold any Digital Assets, you shall conduct due diligence and consult your financial advisor before making any investment decision. OKX shall not be responsible for your decision to buy, sell, transfer or hold Digital Assets based on the information provided by OKX.

9. Third Party Website Disclaimer

Any links to third party websites in OKX services do not mean that OKX endorses any products, services, information and disclaimers provided therein, and OKX does not guarantee the accuracy of the information contained therein. OKX shall not be liable for any losses caused by your use of such third party products and services. In addition, OKX has no control over the terms of use or privacy policies of third party websites. Once you use this Service, it usually means that you know, understand and agree to all the terms of service, Privacy Notice and relevant transaction and operation rules (as amended from time to time) on third party websites. OKX and each third party website operator are independent legal entities, and these Terms shall not constitute any form of agency, partnership or cooperative relationship between the parties. Each third party website operator shall be responsible for their respective claims, debts and disputes arising from the performance of their respective contracts and agreements.

10. Governing Law

These Terms, your use of the Services, any claim, counterclaim or dispute of any kind or nature whatsoever arising out of these Terms, directly or indirectly, shall be governed by, and construed in accordance with the laws of England and Wales without regard to the principles of conflicts of laws thereof.

11. Jurisdiction and Dispute Resolution

11.1 You acknowledge and agree that in the event of any dispute, controversy, difference or claim, including the existence, validity, interpretation, performance, breach or termination of the Terms or any dispute arising out of or relating to the Terms (“Dispute”), the parties shall first refer the Dispute to proceedings at the Hong Kong International Arbitration Centre (“HKIAC”) in accordance with HKIAC’s Mediation Rules in force for the time.

11.2 If the Dispute has not been settled upon the signing of a settlement agreement within ninety (90) days following the filing of a request for mediation set forth in Clause 13.1, such Dispute shall be referred to and finally resolved by arbitration administered by the HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be the laws of the Hong Kong Special Administrative Region of People’s Republic of China (“Hong Kong”).

11.3 You agree that the seat of arbitration shall be Hong Kong. The number of arbitrators shall be three (3). OKX shall appoint one (1) arbitrator and you shall appoint one (1) arbitrator. The third arbitrator shall be appointed by the Chairman of the HKIAC. Such arbitrators shall be freely selected, and the parties shall not be limited in their selection to any prescribed list. The arbitration proceedings shall be conducted in English.

11.4 You agree that OKX shall not be required to give general discovery of documents, but may be required only to produce specific, identified documents which are relevant and material to the outcome of the Dispute.

11.5 Any arbitral award shall be final and binding upon the parties hereto and shall be enforceable in any competent court which has jurisdiction.

12. Miscellaneous

12.1 The contents of these Terms also include OKX's various system specifications, other agreements or rules in connection with these Terms, and other relevant agreements and rules regarding the Service that OKX may issue from time to time. Once the aforementioned content is published, it shall become an integral part of these Terms, and you shall also abide by it. In the event of any conflict between the aforementioned content and these Terms, these Terms shall prevail.

12.2 OKX reserves the right to unilaterally modify these Terms (including the aforementioned contents) if necessary. Such modification may happen at any time without prior notice. If any changes are made, the revised contents may be posted on OKX's website. Please regularly check the latest information posted therein to inform yourself of any changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes. If you do not accept the revised content, please stop using the Services.

12.3 You shall carefully read this Agreement, and any document referred to in Clauses 12.1 and 12.2 of these Terms that constitute the contents of these Terms. Unless otherwise instructed by OKX, any formal communication and document transfer between you and OKX shall be undertaken through email. You may also be able to contact OKX telephonically as a form of informal communication. Any formal communication between you and OKX should, unless otherwise agreed, be made in the English language. In the event of any discrepancy between the communication in English and that in a foreign language, the English version shall prevail. In the event of any discrepancy between any formal and/or informal communications and the Agreement, the Agreement shall prevail. Please address emails to “OKX” at the following email: support@OKX.com.

12.4 If any provisions of these Terms shall be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired in any way. However, if any provisions of these Terms shall be invalid, illegal or unenforceable under any such applicable law in any jurisdiction, it shall, as to such jurisdiction, be deemed modified to conform to the minimum requirements of such law, or if for any reason it is not deemed so modified, it shall be invalid, illegal or unenforceable only to the extent of such invalidity, illegality or limitation on enforceability without affecting the remaining provisions of these Terms, or the validity, legality or enforceability of such provision in any other jurisdiction.

12.5 No failure or delay by OKX in exercising any right, power or remedy it is entitled to under these Terms or by stipulation of law or regulation shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise of such rights, power or remedies.

12.6 You shall not transfer, novate or assign these Terms, and the rights and obligations hereunder, in whole or in part, without the prior written consent of OKX. OKX has the right to transfer, novate or assign any rights or obligations under these Terms by serving written notice on you, which takes effect upon the delivery of such notice.

12.7 The headings of all these Terms are for reading convenience only and have no actual meaning and shall not be used as a basis for interpretation of the meaning of these Terms.

12.8 If there is a discrepancy between the English version of these Terms and the translation of other languages version, the English version of these Terms shall prevail.

12.9 OKX has the sole and final discretion to interpret these Terms.