All
FAQ
Announcements
Product documents
What does OKX NFT Marketplace offer but other platforms don't?
The extensive range of features sets OKX apart from other platforms, providing users with a holistic and dynamic trading experience. As the crypto landscape evolves, OKX remains at the forefront, delivering innovative solutions that empower users on their crypto journey.Published on Dec 27, 2023Updated on Sep 12, 202524What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on Oct 18, 2024Updated on Mar 3, 2026669What should I do if I want to withdraw assets that are not supported on other platforms?
If you withdraw an asset that the other platform does not support, or use an incompatible network, you will need to contact the other platform or wallet for assistance.2. If the network or address is inconsistent, you need to contact the other platform or wallet for resolution. Problem scenario: The deposit and withdrawal networks and addresses must match for the transaction to succeed. When withdrawing, you need to copy the deposit address from the other platform or wallet.Published on Apr 8, 2025Updated on Feb 3, 20269Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Generating sampling proof: using the Merkle root as a random source, we sample the data. To avoid leaking computation trace data, we avoid the data with an index of *k ** extension_factor during sampling and generate the Merkle proof path corresponding to the sampling index. We do the sampling inspections to check whether the polynomial committed is a valid polynomial satisfying the constraints listed in number 1.Published on May 10, 2023Updated on Sep 8, 2025179How do I create/import an OKX wallet?
You'll be able to view a sample of transaction history, crypto holdings, DeFi approvals, and collected NFTs, along with a general summary that breaks down the sample wallet's holdings. If you want to view more product details or explore more features, you'll need to create your own OKX Wallet. If you've initiated a crypto deposit into your OKX Wallet but it hasn't arrived yet, you may find out more about it here.Published on Aug 24, 2023Updated on Feb 12, 20263,821Iceberg strategy FAQs
Introduction to Trading bot Mode to learn about other trading botsPublished on Aug 4, 2023Updated on Dec 30, 202515What is Proof of Reserves (PoR) user snapshot data?
In the sample, it transfers 10 ETH to the position. Cross account balance will be 15 ETH - 10 ETH = 5 ETH, Isolated marigin trading position asset will be 10 ETH. Buy 10 ETH at 1,409.98 and use ETH as margin. The ETH order is filled with a fee of -0.01 ETH.Published on Jan 20, 2023Updated on Mar 4, 2026492What are the advantages of using cross margin and isolated margin?
If an extreme market conditions occurs and a single crypto position incurs significant losses, it will not affect any other crypto in your account or impact other positions.Published on Mar 20, 2023Updated on Feb 3, 202641Exploring OKX NFT marketplace: your gateway to exclusive collections
These exclusive collections allow users to own and trade unique digital assets that hold intrinsic and cultural value.Seamless Integration with Leading NFT Platforms OKX has exclusive collections and allows users to bring their NFTs from other marketplaces into their OKX NFT wallet. Whether you have NFTs from OpenSea, MagicEden, or any other major NFT platform, you can seamlessly manage and trade them within the OKX ecosystem.Published on Dec 28, 2023Updated on Sep 12, 2025518What should I do during or after a scam?
Find out how you can avoid modern cryptocurrency scams and how to report them so you can protect yourself and others from falling victim.Published on Mar 11, 2024Updated on Mar 4, 2026725Why can't I join or claim rewards from a campaign?
You can continue to: Trade Deposit and withdraw assets Join other eligible campaigns via Campaign Center Each campaign has its own review process, so being restricted from one doesn't always affect your access to others.Will I still have a chance to join other campaigns since I’m unable to join the current campaign? The system reviews eligibility based on each campaign's rules and risk control mechanisms.Published on Jun 10, 2025Updated on Mar 19, 202614,219What onboarding information is required for a family office?
Family offices are entities set up to facilitate trading, investing, or other financial transactions using the personal wealth of the companies’ ultimate beneficial owners.Who are the key persons for a family office?Published on Oct 13, 2023Updated on Feb 12, 202667What's Strategy protection and hidden personal trades features?
On the App: Head over to the Marketplace page and select the Profile icon Select three dots > Settings Select Trade performance > Private to start hiding your personal trades from others On the Web: Head over to the Marketplace page and select the Profile Select Settings > Personal trades Select Hidden to start hiding your personal trades from othersPublished on Jul 14, 2024Updated on Mar 23, 202662How can you protect yourself from a phishing attack?
Don't search the OKX website through Google or other search engines and log-in without double checking. It's recommended to input manually the official website of OKX: https://www.OKX.com. Don't enter sensitive information such as an account password in an unsafe environment or disclose account information to others, especially security related information such as passwords and private keys. OKX has launched anti-phishing code function.Published on Aug 17, 2023Updated on Mar 3, 20263,683What are Source of Funds (SoF) and Source of Wealth (SoW)?
(past 3 months) Tax Document Shows investments (past 12 months) Others Issued within the last 3 months with funds confirmation Exchange wallet Exchange Statement Issued within the last 3 months and showing name/wallet address Sale Receipt/Confirmation Shows recent crypto asset sales from centralized crypto exchanges (For example: OKX, Binance, Coinbase) Bank Statement Shows crypto asset sale profits Tax Statement Shows crypto asset sale profits Others Issued within the last 3 months and shows walletPublished on Dec 24, 2024Updated on Mar 27, 2026731