All
FAQ
Announcements
Product documents
How to report BTC and cryptocurrencies on your income tax return?
This guide aims to provide a general overview of the declaration and taxation of crypto assets in Brazil for 2025. Due to regulatory complexities and potential updates, it is recommended to stay informed and regularly consult specialized professionals.Published on Feb 28, 2025Updated on Nov 17, 202599TradingView Subscription Codes – Terms and Conditions
Code Security: OKX is not responsible for lost, deleted, or misdirected codes once they have been successfully distributed to the eligible user. Users are advised to store their codes securely.2.13. Personal Use: Distributed codes are for the personal use of the eligible OKX member only. Use or redemption on behalf of third parties may result in the invalidation of the code and/or disqualification from future campaigns.2.14.Published on Jul 23, 2025Updated on Sep 9, 20255I haven't received the verification code
Why am I not receiving the SMS authentication code? We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 10 minutes. Your account will be locked if you enter incorrect codes 6 times within a period of time. If you're not receiving codes, try these solutions: Clear your browser or mobile app cache, then request a new code. Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.Published on Aug 16, 2023Updated on Apr 10, 202632,743OKX Beginner's Guide
Please refer to our deposit guides below: Cash deposit How do I deposit BRL with Pix transfer? Crypto deposit How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading You may start with Spot Trading to buy and sell your crypto effortlessly.Published on Aug 22, 2025Updated on Jan 27, 202614OKX Beginner's Guide
Please refer to our guides on depositing crypto to OKX: How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading All your assets (e.g. USDT) will be stored in your Funding Account. To trade, you'll need to transfer funds to your Trading Account. How to transfer funds?Published on Mar 20, 2023Updated on Apr 10, 20261,720A beginner's guide to identity verification
Guide to ID and selfie photos for identity verificationPublished on Sep 25, 2023Updated on Mar 25, 20266,457How do I use Merchant Coupon Code?
To redeem your coupon, follow these simple steps: Go to My Rewards > Coupons menu Select your coupon to view: The merchant coupon code Instructions for how and where to use it Terms and conditions specific to the offer Redeem: For online use: Copy and paste the code at checkout For in-store use: Show the code to the merchant staff Complete redemption as instructed by the merchantWhat are the important things to remember for Merchant Coupon Codes?Published on May 19, 2025Updated on Mar 24, 202619OKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on Oct 9, 2023Updated on Jan 8, 2026343OKX DEX User Guide (Web)
Then, open another exchange or wallet and either paste the copied receiving address or scan the QR code to send the assets. For more details, refer to: How do I manage my assets in my OKX wallet? Important Note: Before initiating a transaction, make sure your wallet holds enough cryptos to cover the network (gas) fees. For example, transactions on the Ethereum network require a sufficient amount of ETH, while transactions on the Solana network require a sufficient amount of SOL.Published on Aug 25, 2023Updated on Feb 12, 20261,014OKX DEX user guide (app)
Then, open another exchange or wallet, paste the copied address or scan the QR code to send the assets. For more details, please refer to: How do I make a deposit? (app) Note: before initiating a transaction, make sure your wallet has enough tokens to cover gas fees.Published on Aug 24, 2023Updated on Mar 3, 20266,052World Cup VIP Exclusive Gift Set FAQ
Once you've completed registration, your shipment will not be affected.Can I choose the contents or style of the gift box? No. Gift boxes are distributed on a randomized basis, selecting specific items or styles isn't supported.Can corporate accounts participate? Yes.Published on Dec 19, 2025Updated on Apr 10, 2026313How do I migrate my email address or phone number to another account? (app)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss.Published on Aug 22, 2023Updated on Feb 9, 2026592What are the tax implications for CeDeFi trading?
OKX is NOT obligated to report CeDeFi trades to the IRS. It's solely users' responsibility to keep track of the transactions within a self custody wallet and deliver the applicable statements.Published on Jan 29, 2026Updated on Jan 29, 2026How do I migrate my email address or phone number to another account? (web)
Please read it carefully and check the agreement boxes Read through the consequences of closing the account Select close account and Yes, I'm sure to confirm the request Enter the 2FA code to complete the request Note: Transfer all the assets before migrating email from the other account, which will be closed to prevent data and asset loss. You're not allowed to withdraw your assets after the account is closed.Published on Aug 22, 2023Updated on Apr 1, 2026385Guide to ID and selfie photos for identity verification
Having trouble choosing the appropriate photos of your ID or yourself during your verification process? Please check out the guidelines below.Which IDs are acceptable? Based on different Know Your Customer (KYC) requirements of different jurisdictions, you may use your passport, national ID card, driver's license, or other kinds of government-issued ID. The ID should also meet the following...Published on Oct 13, 2023Updated on Jan 28, 202613,419