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OKX is going to delist several spot trading pairs
In order to maintain a robust spot trading environment, we constantly monitor the performance of all listed projects and review their listing qualifications on a regular basis. Based on feedback from users and the OKX Token Delisting / Hiding Guideline, we will be delisting several projects that do not fulfill our listing criteria. The affected projects are as follows: RACA/USDC; XCH/USDC;...Published on Apr 28, 2023Updated on Nov 17, 2025AnnouncementsOKX is going to delist several margin trading pairs
In order to improve market liquidity and improve the overall user experience, OKX will delist several low-liquidity margin trading pairs. The details are as follows: Margin trading OKX will: Margin trading pairs Cease borrowing feature Delisting time ALPHA-USDT April 11, 2023, 06:00 AM UTC April 18, 2023, 03:00 AM UTC BAT-BTC April 18, 2023, 06:00 AM UTC ENJ-BTC April 18, 2023, 07:00 AM UTC...Published on Apr 6, 2023Updated on Nov 17, 2025AnnouncementsHow do I identify OKX official accounts?
to learn more.Website Go to the website and copy the website link. Go to our channel verification to verify the page link. You can refer to the How do I verify OKX accounts section to learn more about how to verify the link.Facebook Go to Facebook page, copy the Facebook page link. Copy the Facebook page link Go to our channel verification to verify the page link.Published on Aug 11, 2023Updated on Jan 26, 2026FAQ5,362How do I modify my collection's information on the EVM network?
You can modify the information of your collection in the EVM network as follows: Go to Wallet and connect your OKX wallet, then go to Dashboard > NFTs. Select More and follow by Created to view your collection. Alternatively, you can go to Marketplace > NFT > NFT studio and select My creation.Published on Jun 7, 2024Updated on Oct 23, 2025FAQ38Why is my account restricted and what should I do?
If there are unfilled orders or take-profit / stop-loss orders in your account, we also recommend monitoring them regularly and managing or canceling them according to your preferences.Close Positions Individually On the App Go to Trade page > Positions & Assets > select Close Position and set the price. Go to Positions & Assets to choose the position you wish to close Select Close to close the position On the Web Go to Trade page > Current Positions > select Close Position and set the price.Published on Feb 27, 2026Updated on Mar 16, 2026FAQ30FIL, DOT, and ARB now available on Dual Investment
How to subscribe on the OKX App: Step 1: Go to Grow > Earn > Structured Products > Dual Investment Step 2: Select FIL, DOT, or ARB. Step 3: Select "Buy low" or "Sell high" and select one of the available products. Step 4: Enter an amount higher than the minimum subscription amount. Go to the table below to see the minimum subscription amount for each crypto.Published on Apr 27, 2023Updated on Nov 17, 2025AnnouncementsHow to fix passkey error 50162 on Android devices
To delete the same passkey in Google Password Manager, please go to the Google Play Store app. Select your profile icon and sign in to your Google account. Select your profile icon Go to your Google Account Go to Security and sign-in. Go to Security & sign-in Open Google Password Manager. Go to Google Password Manager Find the passkey for OKX and delete it.Published on Dec 8, 2025Updated on Dec 26, 2025FAQ1,238Step by Step Guide to Managed Trading Sub-accounts
The default setting for auto-unbinding is disabled.Manual unbinding Go to the [Sub-account] page and select [Client Accounts] 2. Select [Binding] - [Unbind] then follow the instructions to finish the unbinding process Auto unbinding Go to the [Sub-account] page and select [Client Accounts] 2. Go to [Action] - [Managed trading sub-account settings] 3. Select [Manage unbinding] and enable auto-unbindingPublished on Mar 21, 2023Updated on Apr 23, 2025Product documentationHow do I join a video call with customer support?
On the webI can login to my OKX account Log into your OKX account and go to My tickets page Select the Join video call under your Active tickets to join the video call Join video call from your active ticketsI can't login to my OKX account Go to your email and join the video call queue when you're ready. Note: If you have previously scheduled a video call session, you may follow the steps below to join.Published on Aug 26, 2025Updated on Mar 26, 2026FAQ46How do I kickstart my journey with DApps?
Tick to agree to the Risk warning Select Go to DeDust to proceed to the official website of the DApp. From there, you can follow their instructions to begin your DApp experience! Select Go to DeDust to proceedOn the web Connect to your wallet here Note: for the new user, refer here to create your own OKX Wallet. Select Wallet to enter the wallet page On the wallet homepage, use the search bar in the upper-right corner to search for a specific DApp by name, address, or keyword.Published on Oct 20, 2022Updated on Feb 27, 2026FAQ119How do I change my email?
Self-service tool For quick access, click the button below:On the app Open the OKX app, and go to User Center Open User Center page Select Profile and Settings, go to Security, and select Email under the Authentication methods section Select Change email address Enter your email address in the New email address field Select Send code in both the Verify new email address and Verify current email address fields. We'll send a 6-digit verification code to both your new and current email.Published on Sep 6, 2023Updated on Feb 9, 2026FAQ4,050How do I import a wallet from Trust Wallet to OKX Web3 wallet?
Open your Trust Wallet app, go to Settings Select Settings on Trustwallet homepage Select Wallets and select the wallet you'd like to import to OKX Web3 wallet Select More and go to Manual to get your secret phrase Select More to get your secret phraseHow do I import the secret phrase I got from Trust Wallet to OKX Web3 wallet?Published on Nov 29, 2023Updated on Sep 12, 2025FAQ91How do I freeze my account? (App)
You may contact our customer service for assistance if any difficulties are encountered.Self-service tool For quick access, click the button below:Getting Started Open your OKX app and go to Main Menu in the top left corner.Published on Aug 22, 2023Updated on Mar 25, 2026FAQ359How do I get started with On-chain Earn?
Enter the amount you'd like to allocate Read through the Allocation preview and select the checkbox to agree with the Terms & Services View your allocation preview Select Allocate to complete the orderOn the web Log in to your account at app.okx.com and go to Grow > Earn > On-chain Earn Go to Grow on the website Select the crypto you want and Subscribe to start earning Insert your amount and Continue.Published on Jul 14, 2025Updated on Nov 19, 2025FAQ5What's OKX Drops?
On the app Go to Web 3 > Explore > NFT > Drops Check the FAQ section under How to be an Issuer, then select Submit your Drop to submit your project details Showcase your project by submitting an applicationOn the web Go to https://web3.okx.com/drops Select Be an issuer and submit your project details Join the force and share your project with us on DropsFAQIf I’ve completed the tasks, am I guaranteed to receive an allowlist spot? Not necessarily.Published on Aug 30, 2023Updated on Mar 11, 2026FAQ75