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Why is my deposit/withdrawal suspended?
A hard fork occurs when a newly forked chain is not compatible with the old one, meaning that old nodes will refuse to process blocks generated by the new chain. Blocks that do not adhere to the original protocol will be ignored, and miners will always verify the last block according to the old protocol before mining a new block. If I encounter this situation, what should I do?Published on 31 Aug 2023Updated on 26 Jan 2026987Passkey FAQ
When setting up a new passkey, we recommend keeping your old device nearby. With Bluetooth enabled on both devices, scan the QR code from your old device to authorize and complete the setup.3. I updated to iOS 18 but can't create a passkey. What should I do? If you're unable to create or use a passkey after upgrading to iOS 18, it's possible that the built-in Passwords app on your Apple device was deleted or is not functioning properly.Published on 19 Mar 2025Updated on 4 Mar 2026117What are the rules for P2P order cancellation?
User types Conditions that trigger the restrictions New OKX users: Completed less than 3 P2P trading orders since registration (including both buy order and sell order) More than 5 cancellations before payment on the same day, or more than 3 cancellations after selecting Payment Completed Old OKX users: Completed 3 or more P2P trading orders since registration (including both buy order and sell order) More than 3 cancellations before payment on the same day, or more than 1 cancellation after selectingPublished on 16 Aug 2023Updated on 24 Mar 20261,766How do I track my assets when trading in Spot and Futures mode?
The new version will also show all of the user's assets, including less than 8-bit assets, while the old version will not.How to only display one of the holds or assets? After selecting the preferred type through the drop-down, the result of the matching condition can be displayed. Once you select Filter after selecting it, you can select which Positions type to display in the list.Published on 23 Oct 2024Updated on 12 Feb 202619Why did my identity verification fail?
Under 18 Years Old Users must be 18 years old or above to complete identity verification. Country/Region Not Supported Our services are not available in all countries or regions. Certain jurisdictions are restricted or may only receive limited services. Learn more in Terms of Service. OKX ceased to provide centralized virtual asset trading services to Hong Kong residents on 31 May 2024. OKX Web3 (self-hosted wallet) services are not affected and will remain available to Hong Kong users.Published on 5 Sept 2023Updated on 2 Apr 202611,521I haven't received the SMS code
Delete old messages if necessary. Review blocked messages: Check whether security apps or system settings are filtering or blocking SMS messages. Disable SMS-blocking apps: Temporarily turn off any SMS-blocking or filtering apps on your device. Check carrier status: Visit your mobile carrier’s official website or app to confirm whether the message was successfully delivered. Use voice verification: Wait 60 seconds, then select Voice Verification to receive a call instead of an SMS.Published on 16 Aug 2023Updated on 30 Mar 202632,628How do I authorize a new device when I log in?
You'll also need to input the security code (one-time password) that they see from the new device to the old device.Security verification Where users have to input all one-time passwords from security features of what you've bound with your account, such as mobile, email, authenticator. Phone verification: when you request phone verification, we'll call the phone number linked to your account. Just follow the voice prompts: select 1 to confirm authorization or 2 to cancel it.Published on 31 Aug 2023Updated on 16 Mar 202613,725Why hasn't my deposit been credited?
Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost. That said, if you've saved or whitelisted an OKX deposit address, please update it as soon as possible to avoid any issues later. Please also be aware that some tokens are no longer supported on certain networks.Published on 1 Sept 2023Updated on 3 Mar 202613,725Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
Eligibility: to participate in this Promotion, you must be at least eighteen (18) years old and a resident of Australia or Brazil.Published on 19 July 2024Updated on 9 Feb 20261
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