All
FAQ
Announcements
Product documents
Why do I have to trade on OKX Liquid Marketplace?
Why should I trade on OKX Liquid Marketplace? Our Liquid Marketplace is the most powerful on-demand liquidity network on the market, to give traders the power to run any trading strategy, at any size, at the price they want. It provides liquidity-as-a-service (LaaS) allowing traders to tap into endless liquidity through an execution layer that automates trades and settlements off the order book.Published on 13 Mar 2024Updated on 30 Oct 202516Why should I trade crypto options on the OKX Liquid Marketplace?
This can result in wide bid/ask spreads and limit the choices to express a view or hedge a risk. Counterparty risk: options are contracts between two parties, so they come at a risk that the trading counterparty won't deliver. Liquidation risk: options can reduce but also increase exposure to market movements, sometimes in a big way. Traders who don't manage their capital efficiently properly and trade on margin can get liquidated.Why should I trade options on the OKX Liquid Marketplace?Published on 13 Mar 2024Updated on 2 Dec 20256How do I find my deposit address and tag/memo/comment?
You can select Copy to copy both the deposit address and tag/memo/comment and share them with your friends and familyHow do I manage my deposit address?Can I delete a deposit address? Created deposit addresses can’t be modified or deleted. You can add up to 20 addresses for different cryptos and networks.How do I switch between multiple deposit addresses? If you have multiple deposit addresses, all of them can receive funds.Published on 22 Aug 2023Updated on 2 Apr 202668,280How do I adjust leverage levels?
Shorting opportunities: leverage enables short selling, allowing traders to potentially profit from falling markets.How do I adjust the leverage level for a specific trade?Published on 2 Aug 2024Updated on 2 Apr 202660How do I set up a recurring buy plan?
Where can I view my past orders for recurring buy plan? You can view past orders from your transaction history. Once you create a recurring plan, we'll execute your orders on your set schedule, and each order will appear separately in your transaction history.5. What if I don't have enough balance for my next recurring buy order? We'll notify you in the app and send you an email 3 days before and one day before execute your order if you don't have enough funds.Published on 23 Jan 2025Updated on 31 Dec 202550How can I protect myself from scammers?
What should I do if I'm dealing with a scammer or have been scammed? Raise a dispute immediately if you find any suspicious activities or scammers during the transaction process. Our customer support team will look into it and contact you. Learn how to raise a dispute here.3. How can I further safeguard myself if I'm a seller? Always check your bank/electronic wallet/payment method of choice to confirm if you've received the full payment.Published on 21 Aug 2023Updated on 3 Mar 202612,064What should I do if I deposit to the wrong address?
If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.Published on 15 Oct 2024Updated on 12 Feb 2026232What can I do if I trigger risk control?
Why am I still asked to submit additional materials after my initial submission? Our team may find subsequent issues when verifying your transaction and the submitted information. This requires additional clarification, so we need you to submit more materials.6. How will I be notified once the restrictions have been removed? Our team will reach out to you via email and the OKX App. You can check the update in the OKX app by going to P2P Trading > Profile > Account Restriction Dispute.7.Published on 13 Sept 2023Updated on 26 Jan 20261,777What should I do if I forget to fill in tag/memo?
Learn more: Why do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos? If you're having issues with your tag/memo, click the button below. Note: please follow the bot's instructions and complete all required fields in the ticket form (including email, TXID, token type, amount, and network) to help us review your request efficiently.Published on 15 Oct 2024Updated on 4 Mar 2026109How do I authorize a new device when I log in?
For more details on facial recognition failures, please refer to What should I do if facial recognition fails? Note: Please follow here to reset Two-factor authentication (2FA)Device verification When you request device verification, you'll need to open the OKX app on one of your authorized devices. We'll send you a message there. Open it to review new login info and confirm or cancel authorization.Published on 31 Aug 2023Updated on 16 Mar 202613,733What do I need to do when I change my country of residence?
If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on 10 Apr 2025Updated on 16 Mar 2026536What should I do if I want to withdraw assets that are not supported on other platforms?
The assets have already left the OKX platform. You can only consult the customer support of the receiving platform or wallet to find out how to recover your assets. You can refer to: What should I do if I mistakenly withdraw crypto via the wrong network?3. Ensure that the deposit and withdrawal networks and addresses match. Please confirm whether the other platform or wallet has credited the funds.Published on 8 Apr 2025Updated on 3 Feb 20269What should I do if I deposit BTC less than minimum amount?
Where can I find the minimum deposit amount required for non-BTC?Published on 15 Oct 2024Updated on 12 Feb 202627What should I do if I accidentally deposit crypto that OKX doesn't support?
Always ensure you have sufficient USDT in your funding or trading account. The fee shown on the withdrawal page is paid to blockchain.Published on 26 Sept 2023Updated on 16 Mar 20261,915What should I do if I mistakenly withdraw crypto via the wrong network?
Learn more on how to import the wallet on OKX Go to Wallet and select I already have one 2. Open your OKX exchange account, and select Assets > Deposit Opening Deposit page from Assets 3. Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4.Published on 17 Mar 2023Updated on 26 Jan 20265,544