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How do I add my emergency contact?
Review your emergency contact before you confirming it Once your emergency contact is successfully saved, you can always come back to update your emergency contact. This is how your emergency contact appears, and you can always make an update to itWeb Log in on the website > Go to your profile icon > Security > Emergency contact > Add. Select Emergency contact under Advanced security in the Security section Read the description and guide before proceeding to Add emergency contact.Published on 24 July 2025Updated on 12 Feb 2026251How do I make a withdrawal? (web)
The withdrawal submitted pop-up notice will appear once the submission is doneInternal transfer Select crypto to withdraw and internal (free) withdrawal method Select crypto and internal withdrawal method to withdraw Complete the withdrawal details and select Next Select recipient and insert recipient info (Phone number / Email / Sub-account / UID) Note: the withdrawal recipient needs to be a verified user, learn more on how you can be verified here.Published on 22 Aug 2023Updated on 27 Mar 20261,565How do I make a withdrawal? (app)
Select recipient type for internal transfer Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level. Select the withdrawal account from the Select account field Note: available in Funding or Trading account options; if your funding account is insufficient, the remaining amount will be withdrawn from your trading account.Published on 22 Aug 2023Updated on 27 Mar 20265,803World Cup VIP Exclusive Gift Set FAQ
For more information, go to okx.com © 2026 OKX. All rights reserved.Published on 19 Dec 2025Updated on 26 Mar 2026299X Layer upgrade and OKT/OKB asset handling FAQ
OKTChain will continue operating until January 1, 2026. Before this date, you can deposit OKT to the platform at any time. Deposited OKT will be automatically converted to OKB based on the same average closing price rules.How are other on-chain assets on OKTChain handled? OKTChain will continue operating until January 1, 2026. You should manage and withdraw other on-chain assets before this date.How do I exchange OKT from a cold wallet for OKB?Published on 13 Aug 2025Updated on 29 Jan 202627What is the New User Full Rebate Program?
For more information, please visit www.okx.com © 2026 OKX. Where any discrepancy arises between the translated versions and the English version, the English version shall prevail. Note: In order to comply with local regulations, certain features may not be available in your region. This Program and its rewards are subject to OKX's eligibility criteria and may be modified at any time.Published on 16 Mar 2026Updated on 27 Mar 2026How do I enable allowlist? (web)
Some tokens require internal transfers: If you’re withdrawing a token with tag to another OKX user, please select Withdraw to OKX Users. Address format mismatch: The address format does not match the selected withdrawal network. Please verify the network and address. System issue: If everything above is correct, please try again later. 5.Published on 14 Aug 2023Updated on 12 Feb 2026416What's KYC: What to expect and why it matters?
You may be asked to verify again to: Reconfirm your identity for account protection Prevent unauthorized access or financial fraud Maintain compliance with updated local and international regulations Rest assured, your data is encrypted and handled in accordance with data protection laws, including GDPR and other global standards.What’s next for KYC? We’re constantly improving the KYC experience to make it faster, safer, and more user-friendly.Published on 24 June 2025Updated on 15 Jan 202652Travel Rule FAQ
Read through the frequently asked questions to know better about what Travel Rule is in OKX.The purpose of the Travel Rule implementation at OKX The Travel Rule is an international standard established to combat money laundering and terrorist financing within virtual assets. It requires virtual asset service providers (VASPs) like OKX to disclose specific customer data for crypto asset transactions of more than a certain amount.Published on 20 July 2023Updated on 5 Feb 2026800How do I enable allowlist? (app)
Tag-based coins require internal transfer: If you are withdrawing a tag-based coin to another OKX user, please choose OKX Users as the withdrawal method. Address format mismatch: The address format does not match the selected withdrawal network. Please verify. System issue: If all the above are correct, please try again later. Under Allowlist, after selecting an address, follow the prompts to enter the Amount and tap Submit to complete the withdrawal.Published on 14 Aug 2023Updated on 12 Feb 20261,897Self-Managed Super Fund (SMSF) FAQ
If your SMSF has multiple members or trustees, we recommend nominating one authorised user to operate the account, and maintaining any necessary internal records for your fund's compliance. Please speak with your SMSF adviser or administrator to ensure this setup meets your obligations. This is general information only and not legal or financial advice.Reports, Fees & Tools1. Does OKX provide Proof-of-Reserves for SMSF accounts? Yes.Published on 2 July 2025Updated on 3 Dec 2025How do I secure my exchange account?
Not only have we established sophisticated security systems for our internal wallets, but we also provide industry-leading security features and tools for our users. We have several security features that can help users secure their crypto assets on our platform: Login password Email verification Authenticator app Mobile verification Face verification Passkey Anti-phishing codeWhat am I securing my account from?Published on 12 June 2024Updated on 23 Mar 20261,306Why did my identity verification fail?
.), please upload another document that contains Latin characters or provide your international passport. Changing Identity Verification Information (Changing Person / Changing Document) Changing identity verification information is not supported. If your account has been restricted due to this, the restriction cannot be removed. Video Verification Issues for Hearing-Impaired Users Find an immediate family member to assist (as a helper).Published on 5 Sept 2023Updated on 27 Mar 202611,517OKX P2P verified merchant service agreement
Verification Status and Deposit Requirements a) The Site will provide a verification icon or badge to “Verified Merchant” or equivalent, to distinguish them from unverified advertiers or traders. b) You hereby authorise OKX to make a deposit by transferring certain digital assets, as designated by OKX, with the amount depending on OKX’s internal threshold and guidelines, into your Verified Merchant’s deposit account.Published on 15 Sept 2023Updated on 28 Jan 2026708Official Rules for McLaren Race Rewind Fandom Digital Collectibles for Australia and Brazil
Any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Australian Centre for International Commercial Arbitration (“ACICA”) https://acica.org.au/.Published on 19 July 2024Updated on 9 Feb 20261