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How do I make a deposit? (app)
You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn’t support deposits of certain networks, such as USDT on the BSC network. Please deposit only cryptos supported by OKX.Published on 22 Aug 2023Updated on 9 Apr 2026149,722How do I make a withdrawal? (web)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on 22 Aug 2023Updated on 27 Mar 20261,579How do I make a withdrawal? (app)
You are required to complete identity verification in order to make withdrawals. When depositing or withdrawing crypto, make sure the network used matches the network of the destination; otherwise, your assets may be lost. After you submit a withdrawal request, it will go through 4 statuses: Withdrawal Requested, Pending, Withdrawing, Completed. When the withdrawal details page shows Completed, it means the assets have left the platform.Published on 22 Aug 2023Updated on 13 Apr 20265,862How do I make a deposit? (web)
You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks. Please deposit only cryptos supported by OKX.Published on 13 Aug 2023Updated on 13 Apr 20267,631Why hasn't my deposit been credited?
If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.Deposit to smart contract addresses Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform.Published on 1 Sept 2023Updated on 3 Apr 202613,773OKX Beginner's Guide
Crypto deposit How do I make a deposit? (app) How do I make a deposit? (web) Learn more about Travel Rule: How do I unlock my deposit when the Travel Rule additional verification is required? Travel Rule FAQStep 4: Start trading You may start with Spot Trading to buy and sell your crypto effortlessly.Published on 22 Aug 2025Updated on 27 Jan 20262How do I avoid scams from off-site communication in P2P transactions?
Do This Never Do This Trade only inside OKX chat Move chats to WhatsApp/Telegram Set and verify your Anti-Phishing Code Trust emails without your code Place the payment within the given time window Make the payment after order is canceled due to time out Appeal right away if you spot a scam Wait or cancel without appealing Only trust emails that include your verified OKX Anti-Phishing Code. Share info with random emailsPublished on 11 Sept 2025Updated on 26 Sept 202514How do I check the status of my institutional verification?
To check the status of your Institutional verification, please follow these steps: Make sure you sign in to your OKX business account here Hover on the profile section and select the Verification option Your progress is automatically saved while you're filling out your application. Select Continue to complete the application once it's done You can complete the application once the requirements are complete Once you submit your application, its status will be updated to Under Review.Published on 10 Oct 2024Updated on 8 Oct 202536Guide to ID and selfie photos for identity verification
If you're required to provide a selfie holding an ID during the verification process, make sure you follow the instructions below: The ID you're holding should be the same as the one you photographed in the steps described above; The photo side of your ID should be facing towards the camera; Take your selfie in a well-lit space; Make sure the info on your ID is clearly legible; Make sure your face is fully visible, unobstructed by masks, hats, or glasses, etc.; Make sure your ID isn't blocking yourPublished on 13 Oct 2023Updated on 28 Jan 202613,451How do I add my emergency contact?
Switch on the notification feature Ensure that the details provided are spot on Select when to notify your contact — we'll first reach out after your inactivity period, and if there's no reply within Your response time, we'll contact them. Set the inactivity period and your response time Review the information and make your confirmation.Published on 24 July 2025Updated on 12 Feb 2026261How do I change the chart type?
If you want to find out how you can enable multiple charts on screen, visit here.Published on 5 Nov 2024Updated on 10 Sept 202513How do I obtain an ASIC Extract?
Since prices can change, please make sure to verify the latest price on the website. During the payment process, please provide your email address Soon, you'll receive a link to download the company extract in your email Ready to continue with your SMSF sign-up? Find out more here: How do I open an SMSF account on OKX? Self-Managed Super Fund (SMSF) FAQPublished on 2 July 2025Updated on 3 Dec 20251Common scam tactics
For more details on what to do during or after a scam, check out this article.Published on 28 Sept 2023Updated on 6 Feb 20262,638Affiliate FAQ
Please make sure to complete registration before downloading the app to avoid this issue. You attempt to be recalled by an affiliate but don't meet the recall criteria, preventing the establishment of the invitation relationship.2. Is it possible for me (as an invitee) to find out if I meet the criteria for recall by an affiliate? No, it's not possible.3. Under what criteria can I (as an invitee) be recalled by an affiliate?Published on 4 Dec 2024Updated on 6 Apr 2026723Why hasn't my withdrawal arrived in the account?
If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled. If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page. Note: if you enter an incorrect/missing tag/memo/comment, it could lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance.Published on 22 Aug 2023Updated on 9 Apr 202620,690