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What's the Spot Grid bot and how do I use it?
You can choose between arithmetic (evenly spaced grids) or geometric (proportionally spaced grids) distribution. Having more grids means the bot will execute smaller trades more frequently. Fewer grids result in larger trades but less frequent execution. For example, if the price range is 100-400, and you set the grid quantity to 3 with arithmetic mode, it would create three grids: 100-200, 200-300, and 300-400.Published on 12 Feb 2025Updated on 17 Nov 202511Trading bot FAQ
Grid quantity: this refers to the number of price levels (grids) that your selected price range is divided into. The bot will place buy and sell orders at each level. You can choose between arithmetic (evenly spaced grids) or geometric (proportionally spaced grids) distribution. Having more grids means the bot will execute smaller trades more frequently. Fewer grids result in larger trades but less frequent execution.Published on 12 Feb 2025Updated on 11 Dec 2025How do I select the correct network for my crypto withdrawals and deposits?
It's important that the withdrawal network for the other wallet or exchange platform is consistent with the deposit network for OKX. For example, if you select USDG-ERC20 as the deposit network, the withdrawal network should also be USDG-ERC20. The same idea applies to when you're selecting a withdrawal network. You must choose the same network for deposit. Example: select deposit network for USDG On the OKX app homepage select Deposit crypto > select the crypto you'd like to deposit.Published on 22 Aug 2023Updated on 9 Apr 202621,385What should I do if I mistakenly withdraw crypto via the wrong network?
Find the crypto and network that you've wrongly transferred, and Copy the deposit address. For example, if you previously mistakenly selected ETH network for USDT, in this case, you should select USDT-ERC20 Select Copy to copy the deposit address 4. Return to the MetaMask wallet, select the network that you've wrongly transferred, or select Add a network to add the network Select or add the network you wrongly transferred on MetaMask 5.Published on 17 Mar 2023Updated on 26 Jan 20265,565Understanding OKX's Security Fund
The Security Fund is self-sustaining and is funded primarily by collecting profits generated during the liquidation process.When a leveraged position is liquidated: The liquidation engine takes over the position. If the position is closed out at a price better than the bankruptcy price, a surplus is generated. This excess margin or surplus profit is contributed directly to the Security Fund to grow the reserve.Published on 25 Mar 2026Updated on 6 Apr 20263What's the Spot DCA (Martingale) bot and how do I use it?
If you have any queries regarding our Spot Grid bot, visit here.Published on 12 Feb 2025Updated on 17 Nov 20252What should I do if I want to withdraw assets that are not supported on other platforms?
Before copying the deposit address, please ensure that the deposit network and crypto match the withdrawal network and crypto. For example, when withdrawing USDT from OKX, if you choose the Tron network, you must also select a USDT address on the Tron network when copying the recipient's deposit address to ensure a successful deposit and withdrawal.Published on 8 Apr 2025Updated on 3 Feb 20269How long does it take for a deposit to be completed?
The deposit completion time depends on the confirmation speed of network miners and the required number of confirmations by the receiving platform. The main influencing factors are as follows:Network miner confirmation speed Each deposit needs to be confirmed by miners on the blockchain network. The confirmation speed is influenced by network congestion and the transaction fee amount.Published on 17 Oct 2024Updated on 1 Jan 2026412How do I make a withdrawal? (web)
Select the withdrawal network from available options Note: normally, the system will automatically match the network to the selected address. If multiple networks are available, you need to ensure that the withdrawal network selected matches the deposit network used in other exchanges or wallets to avoid potential losses. Insert Withdrawal amount Note: the withdrawal amount should be more than the minimum amount but can't exceed the limit based on your verification level.Published on 22 Aug 2023Updated on 27 Mar 20261,573Where can I find the minimum BTC amount required for deposits?
App: Open the OKX App > Select Deposit crypto > Select BTC and your preferred network > Minimum deposit. Web: Open the OKX official website > Select Deposit > Select BTC and your preferred network > Minimum deposit. Note: For Lightning network, you can select Lightning on the Network selection page, which will display the minimum deposit amount.Published on 15 Oct 2024Updated on 12 Feb 202634How do I make a deposit? (web)
When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn't support deposits of certain networks. Please deposit only cryptos supported by OKX.Published on 13 Aug 2023Updated on 8 Apr 20267,621Why is my deposit not credited even when all information is correct?
The deposit network for this token is currently closed: for some tokens, the network may temporarily suspend deposits, which can prevent the deposit from being credited. In such cases, the asset will not display in your platform account. Rest assured, assets that have already been recorded on the blockchain will not be lost. Once the network reopens for deposits, the platform will process it promptly. You can refer to the deposit page for the estimated recovery time and check back later.Published on 17 Oct 2024Updated on 12 Feb 20261,836How do I make a deposit? (app)
When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same. Currently, OKX doesn’t support deposits of certain networks, such as USDT on the BSC network. Please deposit only cryptos supported by OKX.Published on 22 Aug 2023Updated on 9 Apr 2026149,426How do I check the number of block confirmations? (app)
Open your OKX app, select Deposit Opening Deposit page from Homepage Select the crypto that you want to deposit, then select the deposit network in the Deposit network field You can find the number of block confirmations required in the Deposit arrival Find the number of block confirmations required on the Deposit arrivalPublished on 22 Aug 2023Updated on 29 Jan 2026596Why haven’t I received a reply from the blockchain project team?
We connect to multiple blockchain networks — including Ethereum, Bitcoin, and others — to support deposits, withdrawals, and on-chain transactions. However, we don't control or manage these blockchain protocols.When you send or receive crypto, your transaction is processed and confirmed by the blockchain network itself, not by us.What should I do then?Published on 17 Oct 2025Updated on 27 Jan 202613