All
FAQ
Announcements
Product documents
Managing RFQs on the RFQ board (creator)
Live RFQsQuotes for your RFQ If your live RFQ has received a quote from any market makers, you’ll be able to view both the buy and sell price, as well as the spread in basis points (bps) between the two prices. By default, makers have to provide a two-way quote as they don’t know which direction you want to execute in. If there’s more than one quote for your RFQ, there will be a two-dotted line...Published on 7 Mar 2024Updated on 1 Apr 2025Product documentationRules on Managed Trading Sub-accounts
What is a managed trading sub-account A special sub-account type where investors entrust their sub-accounts to trading teams It can guarantee the asset safety of investors and the strategic safety of trading teams, and both parties can enjoy a better VIP rate during the binding periodWhat types of users are suitable for creating managed trading sub-account Users suitable for creating managed trading sub-account are below: Investors create multiple managed trading sub-accounts and authorize differentPublished on 4 Apr 2023Updated on 11 Apr 2025Product documentationHow do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
What's the anti-money laundering (AML) program questionnaire? The anti-money laundering (AML) program questionnaire is a comprehensive form that asks for detailed information about your institution's compliance practices. The goal is to gather information that helps us assess any potential risks. Why is the anti-money laundering (AML) program questionnaire collected?Published on 12 Dec 2024Updated on 15 Oct 2025FAQ78Self-Managed Super Fund (SMSF) FAQ
Important Notice Running a Self-Managed Super Fund (SMSF) involves specific legal, tax, and compliance responsibilities. OKX Australia is registered with AUSTRAC as a Digital Currency Exchange (DCE), which enables us to offer crypto spot trading services within Australia. We comply with all relevant anti-money laundering and counter-terrorism financing (AML/CTF) obligations under Australian law. Please note that OKX isn't licensed to provide financial or legal advice.Published on 2 July 2025Updated on 3 Dec 2025FAQManaged Trading Sub Account Feature on OKX
should Protect your trading strategies from investors Enjoy better VIP rates when more managed trading sub accounts are linked (Higher Volume) One platform to manage all their clients' funds Rules on Managed Sub Accounts Refer here (Rules on Managed Sub Accounts)Creation and Processes of Managed Trading Sub Accounts Refer here (Step by Step Guide of Managed Trading Sub Accounts)FAQGeneral Questions: 1.Published on 1 June 2023Updated on 1 Apr 2025Product documentationOKX Web3 Wallet has updated approval management
Dear OKX users, As of August 29, 2024, we’ve enhanced the approval management capabilities of OKX Web3 Wallet to ensure an even more secure Web3 experience. The approval management feature now allows you to view all past approvals linked to your wallet address and efficiently filter out any malicious approval poisoning. Note: After this upgrade, you may notice an increase in the number of your approvals.Published on 29 Aug 2024Updated on 17 Nov 2025AnnouncementsHow do I manage my P2P settings?
You can manage your P2P trading settings on the website or in the OKX app (only in Pro mode). Your P2P profile shows your info, reviews, security settings, payment methods, and merchants you follow or block. To find P2P settings, follow these steps: Web: select Buy crypto from the navigation menu > P2P trading > My profile App, Pro mode: open menu and select Buy crypto > P2P trading > ProfileHow do I add or delete payment methods?Published on 22 Aug 2023Updated on 17 Mar 2026FAQ2,529Step by Step Guide to Managed Trading Sub-accounts
Go to [Action] - [Managed trading sub-account settings] 3. Select [Manage unbinding] and enable auto-unbindingPublished on 21 Mar 2023Updated on 23 Apr 2025Product documentationOKX official announcement: Reopening of withdrawals and other related updates
We apologize for any and all inconveniences, and we will strive to improve internal processes as soon as possible to prevent similar situations from happening in the future. Since its inception, OKX has strictly complied with laws and regulations around the world, and has established strict Know Your Customer and anti-money laundering mechanisms.Published on 19 Nov 2020Updated on 17 Nov 2025AnnouncementsWhat onboarding information is required for a privately owned financial institution?
Privately owned financial institutions are entities such as money services businesses (MSBs), money transmitters, broker-dealers, or banks. These entities are not publicly traded and have less than 50% government ownership.Who are the key persons for a privately owned financial institution?Published on 13 Oct 2023Updated on 27 Sept 2025FAQ154How do I secure my exchange account?
They aim to cause panic, using urgent messages like "suspected money laundering" or "account restriction." Example: Note: these are real SMS messages our users receive. Phishing attempts may also arrive via email or from other sources. Attackers often try to cause panic with alarming messages, claiming things like suspected money laundering or account restrictions to get you to share login info. However, their URLs don’t match our official links. If you get a suspicious message, don’t panic.Published on 12 June 2024Updated on 23 Mar 2026FAQ1,319Travel Rule FAQ
Read through the frequently asked questions to know better about what Travel Rule is in OKX.The purpose of the Travel Rule implementation at OKX The Travel Rule is an international standard established to combat money laundering and terrorist financing within virtual assets. It requires virtual asset service providers (VASPs) like OKX to disclose specific customer data for crypto asset transactions of more than a certain amount.Published on 20 July 2023Updated on 5 Feb 2026FAQ803Announcement on the Price Volatility of MANTRA (OM)
We'll continue to closely monitor this situation and implement appropriate risk management measures to safeguard user interests and uphold platform stability. We sincerely appreciate your continued support and trust in OKX. OKX Team April 14, 2025Published on 14 Apr 2025Updated on 17 Nov 2025AnnouncementsWhat's KYC: What to expect and why it matters?
By completing KYC, you help us: Confirm that you are who you say you are Comply with global financial regulations and anti-money laundering (AML) laws Protect your account—and the broader community—against fraud, identity theft, and other misuse Whether you're buying crypto, transferring funds, or accessing advanced features, completing KYC allows smoother and safer access.Do I only need to complete KYC once? Not exactly.Published on 24 June 2025Updated on 6 Apr 2026FAQ55How do I make a withdrawal? (web)
The withdrawal submitted pop-up notice will appear once the submission is doneInternal transfer Select crypto to withdraw and internal (free) withdrawal method Select crypto and internal withdrawal method to withdraw Complete the withdrawal details and select Next Select recipient and insert recipient info (Phone number / Email / Sub-account / UID) Note: the withdrawal recipient needs to be a verified user, learn more on how you can be verified here.Published on 22 Aug 2023Updated on 27 Mar 2026FAQ1,579