Log in to our site on the web select the Profile option and select Overview, before selecting Security Assistant in the pop-up panel. You can also select Profile option > Security Center > Security Assistant. Once you're on the Security Assistant page: Select View More to learn more details Select Download and follow the instructions to complete the installation How OKX Security Assistant looks like on your desktopWhen I encounter a risk: should I handle it?

Reach out to our OKX Assistant: If you're unsure on how to create your ticket, contact us via the OKX website or app, and our OKX Assistant will guide you through the next steps and help collect the necessary information.

For any issues related to deposits, withdrawals, or transfers made via our platform, please contact our customer support directly — our team will assist you from the exchange side.

Note: always back up any recovery phrases or login credentials before uninstalling, especially for your wallet app.Switch network Try switching networks (for example, from mobile data to Wi-Fi, or vice versa) to rule out network connection issues.Contact Support If the issue persists after completing the steps above, please contact the OKX Assistant for further assistance.

You'll need to contact the platform that provided the address or the person who gave you the address for assistance. Note: when withdrawing, please ensure that the withdrawal address, network, and amount are correct to avoid similar issues in the future.

If the issue persists after completing the required assessments, please contact the OKX Assistant for further assistance.

We will assist you with further processing. Step 2: The cryptocurrency and network are correct, but the deposit is still not credited? If you have confirmed that the cryptocurrency, network, and token contract are all correct, but the deposit has still not been credited, please try the following.

You will need to contact the recipient's platform or wallet for assistance in recovering or reversing the transaction.1. If you used a network not supported by the other platform or withdrew an unsupported crypto, you need to contact the other platform or wallet for assistance. Problem scenario: Before withdrawing cryptos, please confirm that the recipient platform or wallet supports the network and address.

If you’ve confirmed your funds aren't in, and the deposit/trade shows as completed for over 2 hours, reach out to our Support team via OK Assistant on Support Center with your TxID/order ID. This helps the support team track and resolve the issue quickly.

If you have any questions or require assistance, please contact our support team at support@okx.com. The OKX Team

Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.

If you’re unable to access it, please contact the OKX Assistant for support.On the app Go to Main menu > Profile Select Identity verification from the Profile Select Identity verification from the user center page Select the Legal name option to update your name and you'll be asked to reconfirm before proceeding to the next phase.

You can contact us at any time, and we will assist you with the procedure. OKX Wallet will continue to provide you with high-quality products and services! OKX Wallet team July 2, 2025

If you haven’t heard from us after 24 hours, check out Support Center or contact AI chatbot for assistance.

If you have any questions or need assistance with your account, please feel free to contact our support team at support@okx.com. We’re here to help ensure a smooth transition during this update. OKX team November 16, 2024