All
FAQ
Announcements
Product documents
How do I submit my proof of address (POA)?
Valid rental agreement: The lease period must be for at least 6 months or more and the remaining tenure of the agreement must not be less than 2 months (can be issued for an indefinite period). It has to be signed by both parties (landlord and tenant). Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution.Published on Sep 5, 2023Updated on Feb 23, 2026FAQ4How do I submit my proof of address (POA)?
Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on Sep 5, 2023Updated on Feb 12, 2026FAQ851Do I need to pay fees for deposit and withdrawal?
If you need assistance recovering such funds, please contact customer support. Please note that additional recovery fees will apply.2. Network fees for withdrawals The actual withdrawal fee you pay may differ slightly from real-time onchain fees or fees on other platforms. This is mainly due to the following: Operational costs: To ensure stable and reliable service, the fee includes a small portion to cover essential platform maintenance and operations.Published on Jun 1, 2023Updated on Mar 16, 2026FAQ5,562How do I fix errors when submitting my institutional verification?
How do I check institutional verification status? To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.What should I do if I'm unable to save or proceed on the application page? Ensure that all fields are filled in the correct format.Published on Oct 10, 2024Updated on Oct 8, 2025FAQ60What do I need to do when I change my country of residence?
If you need to close positions or manage unsupported assets, your transition journey will be customized to help you navigate these changes smoothly and efficiently.How do I change my country of residence?Published on Apr 10, 2025Updated on Mar 16, 2026FAQ522What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is aware of its obligations under OKX’s Terms of Service and to ensure compliance with certain regulatory requirementsPublished on Feb 5, 2024Updated on Oct 8, 2025FAQ131OKX Wallet to Launch Cryptopedia Season 2
OKX Team June 2, 2023Published on Jun 2, 2023Updated on Nov 17, 2025AnnouncementsHow do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
When submitting your Proof of Address (POA), please ensure the following: The document must contain your residential address. Bank statements, credit card statements, IBAN letters and utility bills must be issued within the past 3 months. If you're submitting a lease agreement or tenancy contract, it must be current and valid. Please provide a PDF file or a clear photo of the document; screenshots are not accepted.Published on May 7, 2024Updated on Nov 17, 2025FAQ1,109Phase 2 LUNA airdrop for OKX has started
At the time of the snapshot, all the LUNA and UST tokens that are being withdrawn or not deposited successfully will not be included. 2. At the time of the snapshot, accounts that hold LUNA and UST tokens valued under 1 USD will not be included in the airdrop. For more: OKX's detailed rules for LUNA airdrop Terra - Luna airdrop distribution OKX December. 23, 2022 (UTC)Published on Dec 23, 2022Updated on Nov 17, 2025AnnouncementsHow do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire. This'll open the AML questionnaire in a new tab for your review and completion Once completed, you can close the tab and return to the verification page to continue your verification process Take the anti-money laundering (AML) program questionnaire under the Additional info sectionPublished on Dec 12, 2024Updated on Oct 15, 2025FAQ78How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution. Memorandums and articles of association and similar formation documents can be helpful.Review your organizational structure Additionally, you can review...Published on Oct 13, 2023Updated on Feb 12, 2026FAQ136OKX will list Ethernity Chain's native asset, ERN, for spot trading
ERNdeposits open at 6:00 am UTC on August 23. 2. Spot trading for ERN/USDT opens at 10:00 am UTC on August 23. 3. ERNwithdrawals open at 10:00 am UTC on August 25. Ethernity Chain is a blockchain-based platform that allows users to take advantage of the increasing popularity of NFTs. The developers position it as a DeFi crossover project with authenticated NFTs. In the Ethernity Chain ecosystem, all NFTs can be bought and sold on-chain.Published on Aug 23, 2021Updated on Nov 17, 2025AnnouncementsWhy do I need to fill in tags (tag/memo) when I withdraw or deposit certain cryptos?
You need to fill out both the deposit address and tag/memo before submitting a request. If this is not done, the funds may not be credited to the correct address. Note: deposit tag/memo are typically 7–8 digits long. Please refer to the tag/memo number displayed on the deposit page and enter it exactly as shown. For example, you can find both the deposit address and tag/memo on the deposit page in the screenshot below: Deposit page with both deposit address and tagHow do I fill in the tag/memo?Published on Aug 22, 2023Updated on Mar 4, 2026FAQ413OKX Wallet to increase rewards for Cryptopedia Season 8 with ZetaChain Wave 2
To qualify for rewards in OKX Cryptopedia Season 8 ZetaChain Wave 2, users need engage in the 10 DApps listed on Cryptopedia. By completing the tasks of each DApp, you stand a chance of winning the rewards of that DApp. For example, if you engage and complete the tasks in the Izumi Finance DApp, you will have the chance to win the rewards listed by Izumi Finance.Published on Dec 29, 2023Updated on Nov 17, 2025AnnouncementsTrade via P2P to get PEPE — over 2 billion PEPE up for grabs!
We're excited to announce an upcoming P2P activity with over 2 billion PEPE to be won!Published on Jun 21, 2023Updated on Nov 17, 2025Announcements